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Dienstleistungsqualität
20,613
Service quality
20,613
Customer satisfaction
6,174
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6,174
Consumer behaviour
4,281
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4,281
Beziehungsmarketing
3,869
Relationship marketing
3,869
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2,532
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2,484
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2,466
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2,464
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1,791
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1,786
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1,529
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1,523
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1,360
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1,358
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1,238
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1,222
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1,185
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1,185
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1,111
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1,111
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1,093
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917
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909
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799
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799
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794
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786
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786
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717
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689
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Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
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National Bureau of Economic Research
177
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38
IGI Global
21
Springer Fachmedien Wiesbaden
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World Bank
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17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
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USA / General Accounting Office
3
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3
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3
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3
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2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
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Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
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2
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2
European Organization for Quality Control
2
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2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
20,613
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5,451
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5451
Kritische Erfolgsfaktoren der wertschöpfungsorientierten Strategie im industriellen Service 4.0
Behler, Juri
-
2021
Persistent link: https://www.econbiz.de/10012506363
Saved in:
5452
Proactive customer service : operational benefits and economic frictions
Delana, Kraig
;
Savva, Nicos
;
Tezcan, Tolga
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Saved in:
5453
Factors propelling the use of Islamic banking services : the moderating role of customer intimacy
Mansour, Majeed Mustafa Othman
- In:
International journal of business excellence : IJBEX
23
(
2021
)
1
,
pp. 71-92
Persistent link: https://www.econbiz.de/10012506629
Saved in:
5454
Does customer satisfaction exist in purchasing and usage of electronic home appliances in Bangladesh through interaction effects of social media?
Md Uzir Hossain Uzir
;
Abu Bakar bin Abdul Hamid
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
1
,
pp. 113-137
Persistent link: https://www.econbiz.de/10012506639
Saved in:
5455
The role of sacrifice and service quality in the Indian restaurant industry
Kushwah, Prabhat Kumar Singh
;
Singh, Pankaj Kumar
- In:
International journal of business excellence : IJBEX
23
(
2021
)
2
,
pp. 153-170
Persistent link: https://www.econbiz.de/10012506643
Saved in:
5456
SEM approach to determine factors affecting e-government success in Jordan
Al-Refaie, Abbas
;
Ramadna, Abeer Mahmoud
- In:
International journal of business excellence : IJBEX
23
(
2021
)
3
,
pp. 330-352
Persistent link: https://www.econbiz.de/10012506679
Saved in:
5457
Audit committee and audit quality : an empirical analysis considering industry expertise, legal expertise and gender diversity
Alhababsah, Salem
;
Yekini, Liafisu Sina
- In:
Journal of international accounting auditing & taxation
42
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012506852
Saved in:
5458
Examining the influence of antecedents of continuous intention to use an informational app : the role of perceived usefulness and perceived ease of use
Gupta, Priyanka
;
Prashar, Sanjeev
;
Vijay, T. Sai
; …
- In:
International journal of business information systems : …
36
(
2021
)
2
,
pp. 270-287
Persistent link: https://www.econbiz.de/10012506885
Saved in:
5459
Measuring the effectiveness of first service encounter in public transportation : an empirical investigation
Srivastava, Govind Nath
- In:
International journal of business innovation and …
24
(
2021
)
1
,
pp. 100-123
Persistent link: https://www.econbiz.de/10012507171
Saved in:
5460
On the economics of mandatory audit partner rotation and tenure : evidence from PCAOB data
Gipper, Brandon
;
Hail, Luzi
;
Leuz, Christian
- In:
The accounting review : a publication of the American …
96
(
2021
)
2
,
pp. 303-331
Persistent link: https://www.econbiz.de/10012508250
Saved in:
5461
Cryptocurrencies and blockchain : overview and future perspectives
Sebastião, Helder Miguel Correia Virtuoso
;
Cunha, …
- In:
International journal of economics and business …
21
(
2021
)
3
,
pp. 305-342
Persistent link: https://www.econbiz.de/10012508779
Saved in:
5462
Financial statement-based determinants of R&D investments
Ertuğrul, Melik
- In:
Strategic outlook in business and finance innovation : …
,
(pp. 135-147)
.
2021
Persistent link: https://www.econbiz.de/10012508840
Saved in:
5463
Estimating the effect of school quality on mortality in the presence of migration : evidence from the Jim Crow South
Aaronson, Daniel
;
Mazumder, Bhashkar
;
Sanders, Seth
; …
- In:
Journal of labor economics : JOLE
39
(
2021
)
2
,
pp. 527-558
Persistent link: https://www.econbiz.de/10012508843
Saved in:
5464
Exploring the professional identities of pre-service teachers' studying at the University of Ghana
Ampadu, Ernest
;
Butakor, Paul Kwame
;
Amponsah, Samuel
; …
- In:
International journal of education economics and …
12
(
2021
)
1
,
pp. 27-44
Persistent link: https://www.econbiz.de/10012508881
Saved in:
5465
Analysing determinants of student relationship management implementation : integration of fuzzy DEMATEL and AHP techniques
Sayyadi Tooranloo, Hossein
;
Mirghafoori, Seyyed Habibollah
- In:
International journal of education economics and …
12
(
2021
)
2
,
pp. 170-191
Persistent link: https://www.econbiz.de/10012508911
Saved in:
5466
Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.
;
Zhuang, Weiling
;
Borges, Adilson
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
Saved in:
5467
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
5468
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
5469
Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan
;
Lindenmeier, Jörg
;
Tscheulin, Dieter K.
; …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
Saved in:
5470
Employee motivation to co-create value (EMCCV) : construction and validation of scale
Muhammad Amin
;
Shamim, Amjad
;
Zulkipli Ghazali
;
Khan, Imran
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012431617
Saved in:
5471
How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
5472
Impact of online convenience on mobile banking adoption intention : a moderated mediation approach
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012431680
Saved in:
5473
Regulating patient care in walk-in clinics
Pazoki, Mostafa
;
Samarghandi, Hamed
- In:
Omega : the international journal of management science
99
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012431845
Saved in:
5474
Changes in Big N auditors' client selection and retention strategies over time
Aobdia, Daniel
;
Enache, Luminita
;
Srivastava, Anup
- In:
Review of quantitative finance and accounting
56
(
2021
)
2
,
pp. 715-754
Persistent link: https://www.econbiz.de/10012432687
Saved in:
5475
Prioritized single nurse routing and scheduling for home healthcare services
Cinar, Ahmet
;
Salman, F. Sibel
;
Bozkaya, Burcin
- In:
European journal of operational research : EJOR
289
(
2021
)
3
,
pp. 867-878
Persistent link: https://www.econbiz.de/10012433113
Saved in:
5476
Exploring the impact of different factors on brand equity and intention to take up online courses from e-learning platforms
Ray, Arghya
;
Bala, Pradip Kumar
;
Chakraborty, Shibashish
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012433342
Saved in:
5477
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
5478
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
5479
Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433719
Saved in:
5480
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
5481
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
5482
Influence of customer application experience and value in use on loyalty toward retailers
Japutra, Arnold
;
Utami, Ami Fitri
;
Molinillo, Sebastian
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434226
Saved in:
5483
E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012434257
Saved in:
5484
The happy virtual agent and its impact on the human customer in the service encounter
Sonderlund, Magnus
;
Oikarinen, Eeva-Liisa
;
Teck Ming Tan
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434270
Saved in:
5485
The impact of hard discounter presence on store satisfaction and store loyalty
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012434278
Saved in:
5486
How concrete language shapes customer satisfaction
Packard, Grant
;
Berger, Jonah
- In:
Journal of consumer research : JCR ; an …
47
(
2021
)
5
,
pp. 787-806
Persistent link: https://www.econbiz.de/10012434461
Saved in:
5487
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
5488
The causal effect of service satisfaction on customer loyalty
Hang, Guofang
;
Sudhir, K.
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 317-341
Persistent link: https://www.econbiz.de/10012435279
Saved in:
5489
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
5490
Social servicescape's impact on customer perceptions of the hospitality brand : the role of branded social cues
Garmaroudi, Saeed Andaji
;
King, Ceridwyn
;
Lu, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012435849
Saved in:
5491
Impacts of quality certification on online reviews and pricing strategies in the hospitality industry
Sutherland, Ian
;
Sim, Youngseok
;
Lee, Seul Ki
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012435926
Saved in:
5492
Integrating the tourist gaze with the social servicescape : implications for creating memorable theme park experiences
Zheng, Yanyan
;
Wei, Wei
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435937
Saved in:
5493
How do authenticity and quality perceptions affect dining experiences and recommendations of food trucks? : the moderating role of perceived risk
Shafieizadeh, Kiyan
;
Alotaibi, Salman
;
Tao, Chen-Wei
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012436029
Saved in:
5494
Service production in high captivity service firms
Ergene, Erim
;
Skaggs, Bruce
;
Echeveste, Inigo
- In:
Service business
15
(
2021
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
Saved in:
5495
The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Service business
15
(
2021
)
1
,
pp. 45-75
Persistent link: https://www.econbiz.de/10012489178
Saved in:
5496
The impact of requiring audit documentation on judgments of audit quality and auditor responsibility
McNellis, Casey J.
;
Sweeney, John T.
;
Dalton, Kenneth C.
- In:
Advances in accounting behavioral research
24
(
2021
),
pp. 87-116
Persistent link: https://www.econbiz.de/10012492085
Saved in:
5497
Competition and firm service reliability decisions : a study of the airline industry
Zhou, Chen
;
Albuquerque, Paulo
;
Grewal, Rajdeep
- In:
Journal of marketing research
58
(
2021
)
2
,
pp. 377-399
Persistent link: https://www.econbiz.de/10012492716
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Co-production as a driver of client satisfaction with public service organizations : an analysis of German day-care centres
Lindenmeier, Jörg
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Seemann, Ann-Kathrin
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- In:
Public management review
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2021
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Conflicts fostering understanding of value co-creation and service systems transformation in complex public service systems
Rossi, Paula
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Tuurnas, Sanna
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Public management review
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2021
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2
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Moving service research forward
Huang, Ming-Hui
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Malthouse, Edward
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Noble, Stephanie
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- In:
Journal of service research
24
(
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