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Arbeitszufriedenheit
Salespeople
968
Verkaufspersonal
968
Verkauf
458
Selling
457
Beziehungsmarketing
278
Relationship marketing
278
B-to-B-Marketing
153
Business-to-business marketing
153
Consumer behaviour
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Konsumentenverhalten
141
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106
Lieferantenmanagement
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Arbeitsleistung
91
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91
Job satisfaction
82
Customer satisfaction
75
Kundenzufriedenheit
75
Arbeitsverhalten
74
Work behaviour
74
Einzelhandel
73
Retail trade
73
Emotion
69
Leistungsmotivation
69
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69
Work motivation
69
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65
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Rutherford, Brian N.
6
Matthews, Lucy M.
4
Agnihotri, Raj
3
Edmondson, Diane R.
3
Hartmann, Nathaniel N.
3
Itani, Omar S.
3
Svensson, Göran
3
Babakus, Emin
2
Boles, James Sanders
2
Chaker, Nawar N.
2
Darrat, Mahmoud A.
2
Dugan, Riley
2
Friend, Scott B.
2
Høgevold, Nils
2
Iacobucci, Dawn
2
Jaramillo, Fernando
2
Johnson, Jeff S.
2
Jung, Jin Ho
2
Park, Jungkun
2
Prentice, Catherine
2
Rangarajan, Deva
2
Rouziou, Maria
2
Rouziès, Dominique
2
Ward, Cheryl B.
2
Yavas, Ugur
2
Zablah, Alex R.
2
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1
Ajjan, Haya
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Al-Hawari, Mohd Ahmad
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Alfirdaus, Zainiyah
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Allison, Lee
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Aqeel, Hussain
1
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Arnold, Todd J.
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Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of business research : JBR
6
Journal of business-to-business marketing
6
Journal of personal selling & sales management : JPSSM
6
International journal of hospitality management
4
Journal of retailing
4
The journal of business & industrial marketing
4
Journal of hospitality marketing & management
3
The journal of personal selling & sales management : JPSSM
3
European journal of marketing : EJM
2
Journal of business ethics : JOBE
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Manthan : journal of commerce and management
2
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
European journal of marketing
1
Frontiers of business research in China : selected publications from Chinese universities
1
International journal of cross cultural management : CCM
1
International journal of management practice : IJMP
1
International journal of organizational analysis
1
International journal of procurement management
1
International journal of sport management and marketing : IJSMM
1
Journal of Asia Business Studies
1
Journal of business economics and management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
1
Journal of marketing theory and practice
1
Journal of service management
1
Journal of service research
1
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1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Management research : the journal of the Iberoamerican Academy of Management
1
Problems and perspectives in management : PPM ; international research journal
1
SA journal of human resource management : SAJHRM
1
Scandinavian journal of hospitality and tourism
1
Service business
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The international journal of bank marketing : IJBM
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ECONIS (ZBW)
82
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1
Leveraging responsible artificial intelligence to enhance salespeople well-being and performance
Weng, Chenchen
;
Yuan, Ruizhi
;
Ye, Dandan
;
Huang, Bo
; …
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 735-765
Persistent link: https://www.econbiz.de/10015050118
Saved in:
2
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu
- In:
European journal of marketing
57
(
2023
)
5
,
pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Saved in:
3
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
4
Cultivating resilience in organizational frontline employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
5
Proactive personalities, trait competitiveness and well-being among retail employees : job burnout as a mediator
Mastura Ab. Wahab
;
Blackman, Deborah
- In:
Journal of Asia Business Studies
17
(
2023
)
1
,
pp. 185-202
Persistent link: https://www.econbiz.de/10014335368
Saved in:
6
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
7
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
8
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
9
A desire for success : exploring the roles of personal and job resources in determining the outcomes of salesperson social media use
Kalra, Ashish
;
Chaker, Nawar N.
;
Singh, Rakesh Kumar
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 202-214
Persistent link: https://www.econbiz.de/10014433586
Saved in:
10
Examining the impact of salesperson orientation on creative selling, passive deviance, and organizational outcomes
Locander, David A.
;
Darrat, Mahmoud A.
;
Babin, Barry J.
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013468966
Saved in:
11
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
12
The effect of a caring climate on frontline employees' turnover intention in the service industry : a serial multiple mediation model
Namin, Boshra Hejraty
;
Marnburg, Einar
;
Dagsland, Åse …
- In:
Scandinavian journal of hospitality and tourism
22
(
2022
)
3
,
pp. 235-254
Persistent link: https://www.econbiz.de/10013271042
Saved in:
13
Fostering engagement among emotionally exhausted frontline employees in financial services sector
Sahi, Gurjeet Kaur
;
Roy, Sanjit
;
Singh, Tisha
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 400-431
Persistent link: https://www.econbiz.de/10013273029
Saved in:
14
Why sport ticket salespeople leave their jobs : applying attribution theory to employee turnover
Popp, Nels
;
Sattler, Liz A.
;
Pierce, David A.
; …
- In:
International journal of sport management and marketing …
22
(
2022
)
3/4
,
pp. 265-286
Persistent link: https://www.econbiz.de/10013362620
Saved in:
15
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
16
Understanding salesperson intention to use AI feedback and its influence on business-to-business sales outcomes
Hall, Kelly R.
;
Harrison, Dana E.
;
Ajjan, Haya
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
9
,
pp. 1787-1801
Persistent link: https://www.econbiz.de/10013401974
Saved in:
17
Reducing salesperson turnover intentions via organizational market orientation and selective hiring : a job demand-resources approach
Fleming, David E.
;
Artis, Andrew B.
;
Harris, Eric G.
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
3/4
,
pp. 247-269
Persistent link: https://www.econbiz.de/10013417380
Saved in:
18
International industrial selling : demands, resources, and burnout
Matthews, Ryan L.
;
Rutherford, Brian N.
- In:
Journal of business-to-business marketing
29
(
2022
)
3/4
,
pp. 321-334
Persistent link: https://www.econbiz.de/10013417387
Saved in:
19
Should I stay or should I go? : the cascading impact of performance pressure on supervisor bottom-line mentality and salesperson hypervigilant decision making, emotional exhaustion...
Brown, Barron W.
;
Locander, Jennifer A.
;
Locander, …
- In:
Journal of business-to-business marketing
29
(
2022
)
3/4
,
pp. 353-368
Persistent link: https://www.econbiz.de/10013417391
Saved in:
20
A generational study of employees’ customer orientation : a motivational viewpoint in pandemic time
Mahmoud, Ali B.
;
Grigoriou, Nicholas
;
Fuxman, Leonora
; …
- In:
Journal of strategic marketing
30
(
2022
)
8
,
pp. 746-763
Persistent link: https://www.econbiz.de/10013492888
Saved in:
21
Looking through the Glassdoor : he stories that B2B salespeople tell
Lam, Joey
;
Mulvey, Michael S.
;
Robson, Karen
- In:
Industrial marketing management : the international …
105
(
2022
),
pp. 478-488
Persistent link: https://www.econbiz.de/10013494064
Saved in:
22
Servant leadership effects on salesperson self-efficacy, performance, job satisfaction, and turnover intentions
Westbrook, Kevin W.
;
Peterson, Robert M.
- In:
Journal of business-to-business marketing
29
(
2022
)
2
,
pp. 153-175
Persistent link: https://www.econbiz.de/10013359017
Saved in:
23
Empathy and EGO-drive in the B2B salesforce : Impacts on job satisfaction
Treen, Emily
;
Yu, Yunzhijun
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 270-278
Persistent link: https://www.econbiz.de/10014226512
Saved in:
24
Are women or men business-to-business salespeople more engaged on the job?
Matthews, Lucy M.
;
Edmondson, Diane R.
;
Ward, Cheryl B.
- In:
Journal of business-to-business marketing
28
(
2021
)
1
,
pp. 81-93
Persistent link: https://www.econbiz.de/10012584491
Saved in:
25
The impact of skill discretion and work demands on salesperson job satisfaction : the mediating influence of the burnout facets
Matthews, Lucy M.
;
Rutherford, Brian N.
- In:
Journal of personal selling & sales management : JPSSM
41
(
2021
)
1
,
pp. 17-27
Persistent link: https://www.econbiz.de/10012483626
Saved in:
26
A wisdom-based salesforce development model : the role of wisdom in salesforce training and well-being
Oh, Hunhui
;
Oh, Joon-Hee
- In:
Journal of personal selling & sales management : JPSSM
41
(
2021
)
1
,
pp. 70-82
Persistent link: https://www.econbiz.de/10012483630
Saved in:
27
Revisiting and replicating the dominant logic on salesperson job satisfaction, organizational commitment, and turnover
Rajabi, Reza
;
Boles, James Sanders
;
Brashear-Alejandro, …
- In:
Journal of business research : JBR
126
(
2021
),
pp. 524-532
Persistent link: https://www.econbiz.de/10012494314
Saved in:
28
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
29
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
30
Reducing turnover intention : perceived organizational support for frontline employees
Wang, Qiang
;
Wang, Chao
- In:
Frontiers of business research in China : selected …
14
(
2020
)
1
,
pp. 104-119
Persistent link: https://www.econbiz.de/10012262391
Saved in:
31
Organisational commitment and culture : evidence of commitment in an independent sales force
Sant'Anna, Dalmir
;
Mussi, Clarissa Carneiro
;
Xavier, Wlamir
- In:
International journal of management practice : IJMP
13
(
2020
)
4
,
pp. 437-461
Persistent link: https://www.econbiz.de/10012253739
Saved in:
32
Precursors and outcomes of satisfaction in seller-customer business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mpinganjira, Mercy
- In:
International journal of procurement management
13
(
2020
)
4
,
pp. 531-552
Persistent link: https://www.econbiz.de/10012254622
Saved in:
33
Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker
;
Quratulain, Samina
;
Al-Hawari, …
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
Saved in:
34
The antecedents of salesperson deviant behavior : the role of work meaningfulness
Sulistiawan, Jovi
;
Ekowati, Dian
;
Alfirdaus, Zainiyah
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
1
,
pp. 254-262
Persistent link: https://www.econbiz.de/10012299262
Saved in:
35
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
36
The role of sales team intragroup conflict on critical job outcomes
Magnotta, Sarah R.
;
Johnson, Catherine M.
- In:
Industrial marketing management : the international …
84
(
2020
),
pp. 126-137
Persistent link: https://www.econbiz.de/10012162472
Saved in:
37
Genetic and psychological underpinnings of motivation and satisfaction of industrial salespeople
Bagozzi, Richard P.
;
Verbeke, Willem J. M. I.
- In:
Industrial marketing management : the international …
85
(
2020
),
pp. 69-83
Persistent link: https://www.econbiz.de/10012212026
Saved in:
38
Does sleep really matter? : examining sleep among salespeople as boundary role personnel for key job factors
Edmondson, Diane R.
;
Matthews, Lucy M.
- In:
Journal of business-to-business marketing
27
(
2020
)
1
,
pp. 71-79
Persistent link: https://www.econbiz.de/10012196336
Saved in:
39
An exploratory study of retail sales employees' service sabotage : examining the impact of emotional exhaustion and organizational support
Edmondson, Diane R.
;
Matthews, Lucy M.
;
Ward, Cheryl B.
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
1
,
pp. 63-77
Persistent link: https://www.econbiz.de/10012257883
Saved in:
40
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
41
Impact of salesperson macro-adaptive selling strategy on job performance and satisfaction
Kwak, Hyokjin
;
Anderson, Rolph E.
;
Leigh, Thomas W.
; …
- In:
Journal of business research : JBR
94
(
2019
),
pp. 42-55
Persistent link: https://www.econbiz.de/10011947293
Saved in:
42
Level of agreement between sales managers and salespeople on the need for internal virtue ethics and a direct path from satisfaction with manager to turnover intent
Shanahan, Kevin J.
;
Hopkins, Christopher D.
- In:
Journal of business ethics : JOBE
159
(
2019
)
3
,
pp. 837-848
Persistent link: https://www.econbiz.de/10012108980
Saved in:
43
Achieving top performance while building collegiality in sales : it all starts with ethics
Itani, Omar S.
;
Jaramillo, Fernando
;
Chonko, Lawrence B.
- In:
Journal of business ethics : JOBE
156
(
2019
)
2
,
pp. 417-438
Persistent link: https://www.econbiz.de/10012017540
Saved in:
44
Reconceptualizing the measurement of multidimensional salesperson job satisfaction
Rutherford, Brian N.
;
Boles, James Sanders
;
Ambrose, …
- In:
Journal of personal selling & sales management : JPSSM
39
(
2019
)
3
,
pp. 287-298
Persistent link: https://www.econbiz.de/10012200888
Saved in:
45
It is all in good humor? : examining the impact of salesperson evaluations of leader humor on salesperson job satisfaction and job stress
Guenzi, Paolo
;
Rangarajan, Deva
;
Chaker, Nawar N.
; …
- In:
Journal of personal selling & sales management : JPSSM
39
(
2019
)
4
,
pp. 352-369
Persistent link: https://www.econbiz.de/10012200895
Saved in:
46
Gritting their teeth to close the sale : the positive effect of salesperson grit on job satisfaction and performance
Dugan, Riley
;
Hochstein, Bryan
;
Rouziou, Maria
; …
- In:
Journal of personal selling & sales management : JPSSM
39
(
2019
)
1
,
pp. 81-101
Persistent link: https://www.econbiz.de/10012200858
Saved in:
47
Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate
Agnihotri, Raj
;
Yang, Zhiyong
;
Briggs, Elten
- In:
Journal of personal selling & sales management : JPSSM
39
(
2019
)
2
,
pp. 138-158
Persistent link: https://www.econbiz.de/10012200863
Saved in:
48
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
49
Revisiting the job performance-burnout relationship
Prentice, Catherine
;
Thaichon, Park
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 807-832
Persistent link: https://www.econbiz.de/10012176694
Saved in:
50
A study of job satisfaction of front line sales employees in insurance sector of India
Rayat, Ruchi
;
Aqeel, Hussain
;
Tyagi, Lokinder Kumar
- In:
Manthan : journal of commerce and management
5
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011981434
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