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Role of mobile food-ordering applications in developing restaurants' brand satisfaction and loyalty in the pandemic period
Dirsehan, Taşkın; Cankat, Ece - In: Journal of retailing and consumer services 62 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012648835
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Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi; Gul-E-Rana - In: Journal of retailing and consumer services 52 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
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A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji; Lim, Fong Jie; Yu, Han; Xu, Gaoqian; Ren, … - In: Journal of retailing and consumer services 60 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
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Capturing OTT users in an emerging market : insights on quality of OTT service and behavioral intentions through extended technology acceptance model
Kim, Yanghee; Oyunbold, Bodibold; Roh, Taewoo - In: Journal of retailing and consumer services 81 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015116755
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Integration of standardization and customization : impact on service quality, customer satisfaction, and loyalty
Leila Agha Kasiri; Cheng, Kenny Teoh Guan; Sambasivan, … - In: Journal of retailing and consumer services 35 (2017), pp. 91-97
Persistent link: https://www.econbiz.de/10011645130
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Social interaction, convenience and customer satisfaction : the mediating effect of customer experience
Srivasta, Mala; Kaul, Dimple - In: Journal of retailing and consumer services 21 (2014) 6, pp. 1028-1037
Persistent link: https://www.econbiz.de/10010437674
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A risk worth taking : perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price
Casidy, Riza; Wymer, Walter - In: Journal of retailing and consumer services 32 (2016), pp. 189-197
Persistent link: https://www.econbiz.de/10011556648
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Online purchase determinants of loyalty : the mediating effect of satisfaction in tourism
Pereira, Hélia Gonçalves; Salgueiro, Maria de Fátima; … - In: Journal of retailing and consumer services 30 (2016), pp. 279-291
Persistent link: https://www.econbiz.de/10011473227
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Exploring cognitive-behavioral drivers impacting consumer continuance intention of fitness apps using a hybrid approach of text mining, SEM, and ANN
Bellary, Sreevatsa; Bala, Pradip Kumar; Chakraborty, … - In: Journal of retailing and consumer services 81 (2024), pp. 1-24
Persistent link: https://www.econbiz.de/10015123671
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Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic
Jiang, Yi; Lai, Po-Lin; Yang, Ching-Chiao; Wang, Xinchen - In: Journal of retailing and consumer services 72 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014253468