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Mozafari, Nika; Weiger, Welf; Hammerschmidt, Maik - In: Journal of service management 33 (2022) 2, pp. 221-245

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Amelia, Amelia; Mathies, Christine; Patterson, Paul G. - In: Journal of service management 33 (2022) 2, pp. 321-341

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Do, Khoa The; Gip, Huy; Guchait, Priyanko; Wang, Chen-Ya; … - In: Journal of service management 34 (2023) 3, pp. 433-466

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