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Test of an integrative model of travel-related social media users' switching intentions
Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee - In: Service business 13 (2019) 2, pp. 339-361
Persistent link: https://www.econbiz.de/10012124325
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Motivation triggers for customer participation in value co-creation
Palma, Freida C.; Trimi, Silvana; Hong, Soon Goo - In: Service business 13 (2019) 3, pp. 557-580
Persistent link: https://www.econbiz.de/10012124370
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A peer-to-peer (P2P) platform business model : the case of Airbnb
Lee, Kwang-Ho; Kim, DongHee - In: Service business 13 (2019) 4, pp. 647-669
Persistent link: https://www.econbiz.de/10012124394
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"Untact" : a new customer service strategy in the digital age
Lee, Sang M.; Lee, Donhee - In: Service business 14 (2020) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
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Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen; Kamalanon, Piyanoot; Janupiboon, Thanyamai P. - In: Service business 16 (2022) 4, pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
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The effect of subscription relational bond on customer engagement and stickiness in podcast : the moderating role of social connectedness
Chen, Yu Hsin; Keng, Ching-Jui - In: Service business 17 (2023) 3, pp. 723-745
Persistent link: https://www.econbiz.de/10014333856
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Antecedents of participation in online brand communities and their purchasing behavior consequences
Mahrous, Abeer A.; Abdelmaaboud, Abdelhamid K. - In: Service business 11 (2017) 2, pp. 229-251
Persistent link: https://www.econbiz.de/10011732258
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Antecedents of customer participation in business ecosystems : evidence of customers' psychological ownership in Facebook
Joo, Jaehun; Marakhimov, Azizbek - In: Service business 12 (2018) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10011915021