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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Betriebliche Wertschöpfung"
~subject:"Brand image"
~subject:"Hotellerie"
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Betriebliche Wertschöpfung
Brand image
Hotellerie
Beziehungsmarketing
108
Relationship marketing
108
Customer satisfaction
50
Kundenzufriedenheit
50
Consumer behaviour
47
Konsumentenverhalten
47
Dienstleistungsqualität
29
Service quality
29
Holiday behaviour
27
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O'Cass, Aron
2
Qu, Hailin
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Almeida Santana, Arminda
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Tourism management : research, policies, practice
Journal of business research : JBR
131
International journal of hospitality management
120
Journal of retailing and consumer services
97
The journal of product & brand management
78
The journal of brand management : an international journal
67
Industrial marketing management : the international journal for industrial and high-tech firms
57
International journal of contemporary hospitality management
56
Journal of hospitality marketing & management
52
Journal of travel and tourism marketing
39
Cogent business & management
32
Journal of strategic marketing
31
Asia Pacific journal of marketing and logistics
29
The journal of services marketing
27
The journal of business & industrial marketing
26
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
Psychology & marketing
25
Journal of service management
22
International journal of internet marketing and advertising : IJIMA
21
Journal of marketing management : MM
21
European journal of marketing : EJM
20
Marketing intelligence & planning
19
SpringerLink / Bücher
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The service industries journal
19
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Journal of the Academy of Marketing Science
16
Journal of promotion management : innovations in planning and applied research
15
Business horizons
13
Journal of marketing communications
13
Marketing theory
13
Service business
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
European journal of marketing
12
Journal of business ethics : JOBE
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of marketing management : JMM ; journal of the Academy of Marketing
12
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
12
Tourism management perspectives : TMP
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
The international review of retail, distribution and consumer research
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ECONIS (ZBW)
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1
Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye
;
Cole, Shu Tian
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
Saved in:
2
An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron
;
Sok, Phyra
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
Saved in:
3
The co-creation/place attachment nexus
Suntikul, Wantanee
;
Jachna, Timothy
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 276-286
Persistent link: https://www.econbiz.de/10011418421
Saved in:
4
What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
Saved in:
5
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
6
Complaining practices on social media in tourism : a value co-creation and co-destruction perspective
Dolan, Rebecca
;
Seo, Yuri
;
Kemper, Joya
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 35-45
Persistent link: https://www.econbiz.de/10012004632
Saved in:
7
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
8
Parallel pathways to brand loyalty : mapping the consequences of authentic consumption experiences for hotels and Airbnb
Mody, Makarand Amrish
;
Hanks, Lydia
;
Dogru, Tarik
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 65-80
Persistent link: https://www.econbiz.de/10012128566
Saved in:
9
Managing customer citizenship behaviour : the moderating roles of employee responsiveness and organizational reassurance
Tung, Vincent Wing Sun
;
Chen, Po-Ju
;
Schuckert, Markus
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 23-35
Persistent link: https://www.econbiz.de/10011642550
Saved in:
10
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
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