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~subject:"Customer satisfaction"
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Customer satisfaction
Konsumentenverhalten
78,383
Consumer behaviour
77,955
Internet
19,668
Theorie
11,846
Theory
11,628
Beziehungsmarketing
9,211
Relationship marketing
9,199
Electronic Commerce
8,261
E-commerce
7,695
Markenführung
7,425
Brand management
7,424
Markenimage
6,487
Brand image
6,461
Online-Handel
6,418
Online retailing
6,401
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6,373
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6,139
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6,006
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6,001
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5,870
Germany
5,819
Kundenzufriedenheit
5,432
Online-Marketing
5,258
Internet marketing
5,243
Vertriebsweg
4,834
Distribution channel
4,817
Einzelhandel
4,743
Retail trade
4,644
Dienstleistungsqualität
4,456
Service quality
4,444
Brand
4,254
Markenartikel
4,250
Experiment
3,639
Werbewirkung
3,639
Advertising effects
3,599
Verbraucherverhalten
3,562
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3,261
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3,252
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3,167
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908
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665
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53
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41
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10
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5,313
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114
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Söderlund, Magnus
12
Prybutok, Victor R.
11
Wu, Luorong
11
Barnes, Donald C.
10
Gustafsson, Anders
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Xu, Xun
10
Ahn, Jiseon
9
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Liu, Chih-Hsing
9
Muskat, Birgit
9
Park, Jungkun
9
Qu, Hailin
9
Ryu, Kisang
9
Sreejesh, S.
9
Thaichon, Paramaporn
9
Verhoef, Peter C.
9
Yu, Jongsik
9
Ali, Faizan
8
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
323
International journal of hospitality management
187
Journal of business research : JBR
146
The journal of services marketing
102
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
78
Cogent business & management
74
Services marketing quarterly
58
Tourism management : research, policies, practice
58
The service industries journal
50
Asia Pacific journal of marketing and logistics
49
Psychology & marketing
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of service research : JSR
39
Journal of service management
38
Journal of strategic marketing
35
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
International journal of quality and service sciences
28
International journal of retail and distribution management
28
The international review of retail, distribution and consumer research
28
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
The TQM journal : the international review of organizational improvement
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
International journal of services and operations management
24
Journal of internet commerce
24
Total quality management & business excellence
24
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of retailing
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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ECONIS (ZBW)
5,427
BASE
3
RePEc
1
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1
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1
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan
;
Cheng, Min-Jhih
;
Chiu, Pei-Chun
- In:
Service business
13
(
2019
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
Saved in:
2
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
3
Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis
Riquelme, Isabel P.
;
Román, Sergio
;
Iacobucci, Dawn
- In:
Journal of interactive marketing : a quarterly …
35
(
2016
),
pp. 16-26
Persistent link: https://www.econbiz.de/10011537907
Saved in:
4
Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Liu, Hui-Ling
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 341-354
Persistent link: https://www.econbiz.de/10014513281
Saved in:
5
How does employee infusion use of CRM systems drive customer satisfaction? : mechanism differences between face-to-face and virtual channels
Chen, Li-Wei
;
Hsieh, J. J. Po-An
;
Rai, Arun
;
Xu, Sean Xin
- In:
MIS quarterly
45
(
2021
)
2
,
pp. 719-754
Persistent link: https://www.econbiz.de/10012631380
Saved in:
6
Try it on! : contingency effects of virtual fitting rooms
Yang, Shuai
;
Xiong, Guiyang
- In:
Journal of management information systems : JMIS
36
(
2019
)
3
,
pp. 789-822
Persistent link: https://www.econbiz.de/10012198619
Saved in:
7
Delight the
experts
, but never dissatisfy your customers! : a multi-category study on the effects of online review source on intention to buy a new product
Plotkina, Daria
;
Munzel, Andreas
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 1-11
Persistent link: https://www.econbiz.de/10011442338
Saved in:
8
Reviewing
experts
' restraint from extremes and its impact on service providers
Nguyen, Peter
;
Wang, Xin
;
Li, Xi
;
Cotte, June
- In:
Journal of consumer research : JCR ; an …
47
(
2021
)
5
,
pp. 654-674
Persistent link: https://www.econbiz.de/10012434444
Saved in:
9
The impact of virtual, augmented and mixed reality technologies on the customer experience
Flavián Blanco, Carlos
;
Ibáñez-Sánchez, Sergio
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 547-560
Persistent link: https://www.econbiz.de/10012024008
Saved in:
10
Exploring relationship among customer dissatisfaction, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C.
- In:
International business and economics research journal
12
(
2013
)
11
,
pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
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