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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Indien
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Consumer behaviour
105,651
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Service quality
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Customer satisfaction
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Brand management
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5,313
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Siciliani, Luigi
88
Hanushek, Eric Alan
64
Straume, Odd Rune
60
Propper, Carol
57
Brekke, Kurt R.
54
Rivkin, Steven G.
53
Han, Heesup
52
Bruhn, Manfred
49
Mattila, Anna S.
44
Prybutok, Victor R.
39
Gravelle, Hugh
37
Prentice, Catherine
32
Shahin, Arash
31
Pathak, Parag A.
30
Rockoff, Jonah E.
28
Staiger, Douglas
28
Kane, Thomas J.
27
Knechel, W. Robert
26
Law, Rob
26
Van Reenen, John
26
Wong, IpKin Anthony
26
McColl-Kennedy, Janet R.
25
Usman, Osly
25
Figlio, David N.
24
Kain, John F.
24
Zhang, Min
24
Sparks, Beverley
23
Benkenstein, Martin
22
Edvardsson, Bo
22
Angrist, Joshua D.
21
Gaynor, Martin
21
Grabowski, David C.
21
Wirtz, Jochen
21
Brasington, David M.
20
Chi, Wuchun
20
Francis, Jere R.
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Lisic, Ling Lei
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McMillan, Robert
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Omer, Thomas C.
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Pittman, Jeffrey A.
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IGI Global
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World Bank
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Springer Fachmedien Wiesbaden
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World Bank Group
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European Foundation for the Improvement of Living and Working Conditions
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Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Taylor and Francis.
6
European Centre for the Development of Vocational Training
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European Commission / Directorate-General for the Information Society and Media
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European Commission / Directorate-General for Education, Youth, Sport and Culture
4
European Commission / Directorate-General for Health and Food Safety
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OECD / International Transport Forum
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Weltbank
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Books on Demand GmbH <Norderstedt>
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Christian-Albrechts-Universität zu Kiel
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Edward Elgar Publishing
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European Organization for Quality Control
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European Parliament / Directorate-General for Internal Policies of the Union
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Europäische Kommission / Generaldirektion Bildung und Kultur
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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National Institute of Economic and Social Research
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Shaker Verlag
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Bad Orber Gespräche <10., 2005, Berlin>
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Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
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Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
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International journal of hospitality management
474
Journal of retailing and consumer services
336
The service industries journal
317
Journal of business research : JBR
263
The journal of services marketing
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
International journal of contemporary hospitality management
224
NBER working paper series
206
Auditing : a journal of practice & theory
192
NBER Working Paper
187
Working paper / National Bureau of Economic Research, Inc.
178
Journal of hospitality marketing & management
164
Tourism management : research, policies, practice
152
Journal of air transport management
139
International journal of quality & reliability management
138
Services marketing quarterly
136
The TQM journal : the international review of organizational improvement
135
International journal of quality and service sciences
130
Journal of travel and tourism marketing
126
International journal of productivity and quality management : IJPQM
125
Service business
119
Health care management review : the journal for health care management research
113
Journal of service management
112
Cogent business & management
110
The accounting review : a publication of the American Accounting Association
105
International journal of services and operations management
103
Discussion paper series / IZA
102
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Journal of service research : JSR
99
Total quality management & business excellence
98
Managerial auditing journal
96
Quality management journal : QMJ
96
Economics of education review
86
Journal of health economics
84
Managing service quality : MSQ ; an international journal
83
International journal of services, economics and management
82
Journal of service research
80
International journal of auditing : IJA
78
Management science : journal of the Institute for Operations Research and the Management Sciences
75
Asia Pacific journal of marketing and logistics
72
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ECONIS (ZBW)
23,157
EconStor
156
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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1
Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa
;
Kumar, K. Sai
- In:
International journal of business competition and …
8
(
2023
)
3
,
pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
Saved in:
2
Customer perception and expectations towards the services of organised retail outlets : an empirical study in the twin cities of Hyderabad and Secunderabad : a review
Nikhat, Reshma
- In:
International journal of financial services management …
11
(
2021
)
2
,
pp. 95-115
Persistent link: https://www.econbiz.de/10012940010
Saved in:
3
21st century luxury fashion retailers' marketing strategies for customer satisfaction : UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Caratù, Myriam
; …
- In:
International journal of business and globalisation : IJBG
16
(
2016
)
1
,
pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
Saved in:
4
The determinants of customer satisfaction when purchasing in-store cosmetics in Vietnam
Pham Thi Lien
;
Ngoc Bich Do
- In:
Tạp chí khoa học
32
(
2016
)
5
,
pp. 76-89
Persistent link: https://www.econbiz.de/10011803953
Saved in:
5
Market orientation and service innovation on customer perceived value : the case of supermarket retailers
Yeh, Ying-Pin
- In:
Management research review
39
(
2016
)
4
,
pp. 449-467
Persistent link: https://www.econbiz.de/10011563837
Saved in:
6
A literature review on consumer's complaining behavior and dissatisfaction : implication of marketing strategies with special reference to the online retail sector
Komal
- In:
Inventi impact: retailing & consumer services
(
2021
)
3
,
pp. 190-205
Persistent link: https://www.econbiz.de/10012696532
Saved in:
7
Relationships among marketing mix, customer satisfaction and customer loyalty : evidence from Taiwan
Hsu, Cheng-Se
- In:
The international journal of business and finance …
17
(
2023
)
1
,
pp. 61-70
Persistent link: https://www.econbiz.de/10014492349
Saved in:
8
Promoting perceived service quality and organisational performance through customer retention strategies : the moderating role of ICT
Lovemore, Chikazhe
;
Chavunduka, Desderio
;
Chinofunga, …
- In:
European journal of management studies : EJMS
28
(
2023
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10015095220
Saved in:
9
Exploring service quality of the department stores : a study from
India
Bandyopadhyay, Nirmalya
- In:
International journal of Indian culture and business …
13
(
2016
)
1
,
pp. 20-34
Persistent link: https://www.econbiz.de/10011664761
Saved in:
10
Technology and brand selection : the mediating effect of cognition in Indian retail
Ojha, Satish Chandra
- In:
International journal of business excellence
17
(
2019
)
1
,
pp. 21-41
Persistent link: https://www.econbiz.de/10011985908
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