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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
35
Relationship marketing
35
Consumer behaviour
32
Konsumentenverhalten
32
Kundenwert
10
Marketing
10
Customer value
9
Customer satisfaction
8
Kundenzufriedenheit
8
Service quality
8
Brand management
7
Markenführung
7
Marketing management
6
Marketingmanagement
6
Theorie
6
Theory
6
Lieferantenmanagement
5
Supplier relationship management
5
Artificial intelligence
4
Brand
4
Kundenbindungsprogramm
4
Künstliche Intelligenz
4
Loyalty program
4
Markenartikel
4
Marketing theory
4
Marketingtheorie
4
Measurement
4
Messung
4
customer experience
4
Advertising
3
Advertising effects
3
Arbeitszufriedenheit
3
CRM
3
Comparison
3
Corporate reputation
3
Corporate social responsibility
3
Customer integration
3
Customer service
3
Dienstleistungsmarketing
3
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7
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1
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7
Aufsatz in Zeitschrift
7
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English
8
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Lemon, Katherine N.
6
Bolton, Ruth N.
2
Sajtos, Laszlo
2
Bolton, Ruth M.
1
Bramlett, Matthew D.
1
Brodie, Roderick J.
1
De Keyser, Arne
1
Evanschitzky, Heiner
1
Field, Joy M.
1
Fotheringham, Darima
1
Gustafsson, Anders
1
Hooley, Graham J.
1
Huang, Ming-Hui
1
Keiningham, Timothy
1
Klaus, Philipp
1
Malhotra, Neeru
1
McColl-Kennedy, Janet R.
1
Ostrom, Amy L.
1
Subramony, Mahesh
1
Theoharakis, Vasilis
1
Verhoef, Peter C.
1
Verleye, Katrien
1
Wangenheim, Florian von
1
Whittome, James
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Journal of service research
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
MSI reports : working paper series
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
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ECONIS (ZBW)
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1
A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction
Bolton, Ruth N.
;
Lemon, Katherine N.
-
1998
Persistent link: https://www.econbiz.de/10000988899
Saved in:
2
The effect of service experiences over time on a supplier's retention of business customers ; Report No. 04-119
Bolton, Ruth N.
;
Lemon, Katherine N.
;
Bramlett, Matthew D.
- In:
MSI reports : working paper series
(
2004
)
4
,
pp. 48-71
Persistent link: https://www.econbiz.de/10002707976
Saved in:
3
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
4
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
5
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
6
The strategic role of relational capabilities in the business-to-business service profit chain
Theoharakis, Vasilis
;
Sajtos, Laszlo
;
Hooley, Graham J.
- In:
Industrial marketing management : the international …
38
(
2009
)
8
,
pp. 914-924
Persistent link: https://www.econbiz.de/10003924785
Saved in:
7
Impact of service failure : the protective layer of customer relationships
Sajtos, Laszlo
;
Brodie, Roderick J.
;
Whittome, James
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 216-229
Persistent link: https://www.econbiz.de/10003982862
Saved in:
8
Expanding business-to-business customer relationships : modeling the customer's upgrade decision
Bolton, Ruth M.
;
Lemon, Katherine N.
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
1
,
pp. 46-64
Persistent link: https://www.econbiz.de/10003642961
Saved in:
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