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Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup; Kim, Wansoo; Hyun, Sunghyup Sean - In: International journal of hospitality management 30 (2011) 3, pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
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The role of wellness spa tourism performance in building destination loyalty : the case of Thailand
Han, Heesup; Kiatkawsin, Kiattipoom; Jung, Heekyoung; … - In: Journal of travel and tourism marketing 35 (2018) 5, pp. 595-610
Persistent link: https://www.econbiz.de/10011918022
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Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup; Shim, Changsup; Lee, Won Seok; Kim, Wansoo - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
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Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup; Lee, Kai-Sean; Chua, Bee-Lia; Lee, Sanghyeop; … - In: International journal of hospitality management 80 (2019), pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
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Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup; Hyun, Sunghyup Sean - In: Tourism management : research, policies, practice 46 (2015), pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
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Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention
Han, Heesup; Hyun, Sunghyup Sean - In: International journal of hospitality management 63 (2017), pp. 82-92
Persistent link: https://www.econbiz.de/10011705783
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Effects of nature-based solutions (NBS) on eco-friendly hotel guests' mental health perceptions, satisfaction, switching barriers, and revisit intentions
Han, Heesup; Yu, Jongsik; Hyun, Sunghyup Sean - In: Journal of hospitality marketing & management 29 (2020) 5, pp. 592-611
Persistent link: https://www.econbiz.de/10012256154
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Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable
Han, Heesup; Hyun, Sunghyup Sean - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 3, pp. 303-329
Persistent link: https://www.econbiz.de/10009785965
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Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 1, pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
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Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji; Kim, Jinkyung Jenny; Han, Heesup - In: Journal of travel and tourism marketing 39 (2022) 6, pp. 535-554
Persistent link: https://www.econbiz.de/10014234582