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~subject:"Service quality"
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Service quality
Indien
124,733
Consumer behaviour
105,648
India
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Dienstleistungsqualität
23,336
Theorie
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Marketingmanagement
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Marketing management
18,917
Relationship marketing
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Beziehungsmarketing
16,865
Retail trade
16,786
Customer satisfaction
11,290
Kundenzufriedenheit
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Brand management
10,433
Markenführung
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Online-Handel
9,846
Online retailing
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Electronic Commerce
6,518
E-commerce
6,314
Experiment
5,967
Werbewirkung
5,313
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5,270
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Siciliani, Luigi
85
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64
Straume, Odd Rune
57
Propper, Carol
56
Rivkin, Steven G.
53
Han, Heesup
52
Brekke, Kurt R.
51
Bruhn, Manfred
49
Mattila, Anna S.
45
Prybutok, Victor R.
40
Gravelle, Hugh
37
Prentice, Catherine
33
Shahin, Arash
33
Pathak, Parag A.
30
Rockoff, Jonah E.
28
Staiger, Douglas
28
Kane, Thomas J.
27
Knechel, W. Robert
26
Law, Rob
26
McColl-Kennedy, Janet R.
26
Wong, IpKin Anthony
26
Sharma, Piyush
25
Usman, Osly
25
Van Reenen, John
25
Zhang, Min
25
Figlio, David N.
24
Kain, John F.
24
Sparks, Beverley
23
Benkenstein, Martin
22
Edvardsson, Bo
22
Wirtz, Jochen
22
Angrist, Joshua D.
21
Gaynor, Martin
21
Grabowski, David C.
21
Berry, Leonard L.
20
Brasington, David M.
20
Chi, Wuchun
20
Francis, Jere R.
20
Lisic, Ling Lei
20
McMillan, Robert
20
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IGI Global
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World Bank
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Springer Fachmedien Wiesbaden
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European Commission / Joint Research Centre
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World Bank Group
12
European Foundation for the Improvement of Living and Working Conditions
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Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
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Europäische Kommission
6
Taylor and Francis.
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
European Centre for the Development of Vocational Training
5
European Commission / Directorate-General for the Information Society and Media
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European Commission / Directorate-General for Education, Youth, Sport and Culture
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European Commission / Directorate-General for Health and Food Safety
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Weltbank
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Books on Demand GmbH <Norderstedt>
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Christian-Albrechts-Universität zu Kiel
3
Edward Elgar Publishing
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European Organization for Quality Control
3
European Parliament / Directorate-General for Internal Policies of the Union
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Europäische Kommission / Generaldirektion Bildung und Kultur
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Institute of Economic and Social Research
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Organisation for Economic Co-operation and Development
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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ACA
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Bad Orber Gespräche <10., 2005, Berlin>
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Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
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International journal of hospitality management
474
Journal of retailing and consumer services
336
The service industries journal
317
Journal of business research : JBR
263
The journal of services marketing
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
International journal of contemporary hospitality management
224
NBER working paper series
206
Auditing : a journal of practice & theory
192
NBER Working Paper
187
Working paper / National Bureau of Economic Research, Inc.
178
Journal of hospitality marketing & management
164
Tourism management : research, policies, practice
152
Journal of air transport management
139
International journal of quality & reliability management
138
Services marketing quarterly
136
The TQM journal : the international review of organizational improvement
135
Journal of Services Marketing
130
International journal of quality and service sciences
128
Journal of travel and tourism marketing
126
International journal of productivity and quality management : IJPQM
122
Service business
117
Health care management review : the journal for health care management research
113
Journal of service management
112
Cogent business & management
110
The accounting review : a publication of the American Accounting Association
105
International journal of services and operations management
103
Discussion paper series / IZA
102
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Journal of service research : JSR
99
Total quality management & business excellence
98
Managerial auditing journal
96
Quality management journal : QMJ
96
Economics of education review
86
Journal of health economics
84
Managing service quality : MSQ ; an international journal
83
International journal of services, economics and management
82
Journal of service research
80
International journal of auditing : IJA
78
Management science : journal of the Institute for Operations Research and the Management Sciences
75
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ECONIS (ZBW)
23,157
Other ZBW resources
753
RePEc
120
BASE
28
EconStor
24
ArchiDok
1
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1
Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa
;
Kumar, K. Sai
- In:
International journal of business competition and …
8
(
2023
)
3
,
pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
Saved in:
2
Customer perception and expectations towards the services of organised retail outlets : an empirical study in the twin cities of Hyderabad and Secunderabad : a review
Nikhat, Reshma
- In:
International journal of financial services management …
11
(
2021
)
2
,
pp. 95-115
Persistent link: https://www.econbiz.de/10012940010
Saved in:
3
21st century luxury fashion retailers' marketing strategies for customer satisfaction : UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Caratù, Myriam
; …
- In:
International journal of business and globalisation : IJBG
16
(
2016
)
1
,
pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
Saved in:
4
The determinants of customer satisfaction when purchasing in-store cosmetics in Vietnam
Pham Thi Lien
;
Ngoc Bich Do
- In:
Tạp chí khoa học
32
(
2016
)
5
,
pp. 76-89
Persistent link: https://www.econbiz.de/10011803953
Saved in:
5
Market orientation and service innovation on customer perceived value : the case of supermarket retailers
Yeh, Ying-Pin
- In:
Management research review
39
(
2016
)
4
,
pp. 449-467
Persistent link: https://www.econbiz.de/10011563837
Saved in:
6
A literature review on consumer's complaining behavior and dissatisfaction : implication of marketing strategies with special reference to the online retail sector
Komal
- In:
Inventi impact: retailing & consumer services
(
2021
)
3
,
pp. 190-205
Persistent link: https://www.econbiz.de/10012696532
Saved in:
7
Relationships among marketing mix, customer satisfaction and customer loyalty : evidence from Taiwan
Hsu, Cheng-Se
- In:
The international journal of business and finance …
17
(
2023
)
1
,
pp. 61-70
Persistent link: https://www.econbiz.de/10014492349
Saved in:
8
Promoting perceived service quality and organisational performance through customer retention strategies : the moderating role of ICT
Lovemore, Chikazhe
;
Chavunduka, Desderio
;
Chinofunga, …
- In:
European journal of management studies : EJMS
28
(
2023
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10015095220
Saved in:
9
Exploring service quality of the department stores : a study from
India
Bandyopadhyay, Nirmalya
- In:
International journal of Indian culture and business …
13
(
2016
)
1
,
pp. 20-34
Persistent link: https://www.econbiz.de/10011664761
Saved in:
10
Technology and brand selection : the mediating effect of cognition in Indian retail
Ojha, Satish Chandra
- In:
International journal of business excellence
17
(
2019
)
1
,
pp. 21-41
Persistent link: https://www.econbiz.de/10011985908
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