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The influence of service quality on customer satisfaction and loyalty in B2B technology service industry

Huang, Ping-Lung; Lee, Bruce C. Y.; Chen, Ching-Chin - In: Total quality management & business excellence 30 (2019) 13, pp. 1449-1465

Persistent link: https://www.econbiz.de/10012199896

Conceptual framework for unlocking customer satisfaction drivers in digital vendor-managed inventory systems

Osarenkhoe, Aihie; Fjellström, Daniella; Gioeli, Tove; … - In: Administrative Sciences : open access journal 14 (2024) 8, pp. 1-29

There are calls in the extant literature for further exploration into the factors influencing customer satisfaction in industrial vending solutions (IVS), a distinct vendor-managed inventory method. This study delves into these factors, identifying primary drivers of satisfaction, perceptions of...

Persistent link: https://www.econbiz.de/10015071516

Electronic mobile service quality and customer loyalty : the conditional indirect effect of relationship quality and customer satisfaction

Simiyu, Gabriel; Bonuke, Ronald - In: International journal of financial services management … 11 (2023) 4, pp. 300-327

Persistent link: https://www.econbiz.de/10015064466

Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market

Oraedu, Chukwunonso - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 146-171

Persistent link: https://www.econbiz.de/10012181023

Drivers of customer satisfaction and relationship quality in system delivery projects

Haverila, Matti Juhani; Martinsuo, Miia; Naumann, Earl - In: Journal of strategic marketing 21 (2013) 7, pp. 613-636

Persistent link: https://www.econbiz.de/10010233690

Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement

Sridhar, M.; Ganesan, P. - In: International journal of services and operations management 21 (2015) 1, pp. 87-111

Persistent link: https://www.econbiz.de/10011403662

Customer satisfaction, Confucian dynamism, and long-term oriented marketing relationship : a threefold empirical analysis

Ndubisi, Nelson Oly; Nataraajan, Rajan - In: Psychology & marketing 35 (2018) 6, pp. 477-487

Persistent link: https://www.econbiz.de/10011970136

Customer relationship management and customer satisfaction : the mediating role of relationship quality

Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133

Persistent link: https://www.econbiz.de/10011778120

A framework for understanding the evolution of relationship quality and the customer relationship development process

Atorough, Peter; Salem, Heba - In: Journal of financial services marketing : JFSM 21 (2016) 4, pp. 267-283

Persistent link: https://www.econbiz.de/10011594161

The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender

Haverila, Matti J.; Haverila, Kai; McLaughlin, Caitlin - In: International journal of electronic marketing and … 12 (2021) 4, pp. 339-356

Persistent link: https://www.econbiz.de/10012669849