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Employees as customers: The role of social controls and employee socialization in developing patronage

Lusch, Robert F.; Boyt, Thomas; Schuler, Drue - In: Journal of Business Research 35 (1996) 3, pp. 179-187

Persistent link: https://www.econbiz.de/10005477750

Employees as Customers: The Role of Social Controls and Employee Socialization in Developing Patronage

Lusch, Robert F.; Boyt, Thomas; Schuler, Drue - In: Journal of business research : JBR 35 (1996) 3, pp. 179-188

Persistent link: https://www.econbiz.de/10006738139

The Matchup Effect of Spokesperson and Product Congruency: A Schema Theory Interpretation

Lynch, James; Schuler, Drue - In: Psychology & marketing 11 (1994) 5, pp. 417-446

Persistent link: https://www.econbiz.de/10007010083

Theoretical Models of the Antecedents and Consequences of Organizational, Workgroup, and Professional Esprit De Corps

Boyt, Thomas; Lusch, Robert; Mejza, Michael - In: European management journal : publ. twice a year for … 23 (2005) 6, pp. 682-701

Persistent link: https://www.econbiz.de/10006231081

Theoretical Models of the Antecedents and Consequences of Organizational, Workgroup, and Professional Esprit De Corps

Boyt, Thomas; Lusch, Robert; Mejza, Michael - In: European Management Journal 23 (2005) 6, pp. 682-701

This article formally defines the construct of esprit de corps and develops propositions which explain how it emerges in individuals and impacts on individual and group level behavior. Building from social exchange theory and Jones and James (1979) framework, we propose the premise that an...

Persistent link: https://www.econbiz.de/10009212677