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~subject:"confiance de la distribution"
~subject:"Relationship marketing"
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The Meaning of a Marketing Rel...
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confiance de la distribution
Relationship marketing
Beziehungsmarketing
9
Consumer behaviour
6
E-commerce
6
Electronic Commerce
6
Konsumentenverhalten
6
Dienstleistungsqualität
5
Service quality
5
Customer satisfaction
4
Kundenzufriedenheit
4
Macneil
4
confiance du consommateur
4
Bank
3
Marketing relationnel
3
confiance
3
marketing bancaire
3
normes
3
rupture
3
web merchant
3
Approche relationnelle
2
Chatbot
2
Confidence
2
Customer retention
2
Customer service
2
Dienstleistungssektor
2
Distribution channel
2
Evaluation
2
Gestion de la relation client
2
Implantation bancaire
2
Kundenbindung
2
Kundenservice
2
Organisation
2
Service industry
2
Technologie
2
Vertrauen
2
Vertriebsweg
2
Viral marketing
2
Virales Marketing
2
consumer trust
2
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English
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Ricard, Line
8
Rajaobelina, Lova
6
Brun, Isabelle
5
Perrien, Jean
3
Chouk, Inès
2
Amiot, Thomas
1
Arcand, Manon
1
Bergeron, Jasmin
1
Berthiaume, Bilitis
1
Bouhia, Mariem
1
Durif, Fabien
1
Fallu, Jean-Mathieu
1
Fortin, Annick
1
Letaifa, Soumaya Ben
1
Tep, Sandrine Prom
1
Toufaily, Elissar
1
Toufaily, Élissar
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Université Paris-Dauphine
1
Université Paris-Dauphine (Paris IX)
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Journal of financial services marketing : JFSM
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Economics Papers from University Paris Dauphine
1
Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
1
European journal of marketing : EJM
1
International journal of bank marketing
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Open Access publications from Université Paris-Dauphine
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The service industries journal
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ECONIS (ZBW)
9
RePEc
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1
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
2
Examining the influence of the social dimension of customer experience on trust towards travel agencies : the role of experiential predisposition in a multichannel context
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
;
Amiot, …
- In:
Tourism management perspectives : TMP
34
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238252
Saved in:
3
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
4
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
5
E-relationship marketing : a cognitive mapping introspection in the banking sector
Brun, Isabelle
;
Durif, Fabien
;
Ricard, Line
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 572-594
Persistent link: https://www.econbiz.de/10010371631
Saved in:
6
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
7
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
8
Drivers of privacy concerns when interacting with a chatbot in a customer service encounter
Bouhia, Mariem
;
Rajaobelina, Lova
;
Tep, Sandrine Prom
; …
- In:
International journal of bank marketing
40
(
2022
)
6
,
pp. 1159-1181
Persistent link: https://www.econbiz.de/10013397778
Saved in:
9
Les déterminants de la confiance en marketing : Panorama, questions en suspens et pistes de recherche.
Chouk, Inès
;
Perrien, Jean
-
Université Paris-Dauphine
Persistent link: https://www.econbiz.de/10008876092
Saved in:
10
Les déterminants de la confiance en marketing : Panorama, questions en suspens et pistes de recherche
Chouk, Inès
;
Perrien, Jean
-
Université Paris-Dauphine (Paris IX)
-
2003
Persistent link: https://www.econbiz.de/10010861620
Saved in:
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