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Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth

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A customer loyalty model for e-commerce recommendation systems

Ebrahimi, Leila; Mirabi, Vahid Reza; Ranjbar, Mohammad … - In: Journal of information & knowledge management : JIKM 18 (2019) 3, pp. 1950036-1-1950036-33

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Usage of customer reviews in online shopping : analyzing characteristics of customer reviews

Kräuter, Saskia; Eine, Bastian; Quint, Werner - In: Proceedings of the IWEMB 2019 : Third International …, (pp. 191-210). 2020

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Recommendations and cross-selling : pricing strategies when personalizing firms cross-sell

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Evaluation of user satisfaction with OLAP recommender systems : an application to RecoOLAP on a agricultural energetic consumption datawarehouse

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Perceived prevalence and personal impact of negative online reviews

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To jeep or not to keep : effects of online customer reviews on product returns

Minnema, Alec; Bijmolt, H. A.; Gensler, Sonja; Wiesel, … - In: Journal of retailing 92 (2016) 3, pp. 253-267

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What makes a useful online review? : implication for travel product websites

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Feedback mechanisms and consumer satisfaction, trust and repurchase intention in online retail

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Offering online recommendations to impatient first-time customers with conjoint-based segmentation trees ; Report No. 05-103

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