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subject:"Service industry"
~subject:"Workforce"
~type_genre:"Article in journal"
~type_genre:"Book section"
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Search: subject_exact:"Dienstleistungsberufe"
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Service industry
Workforce
Dienstleistungsberufe
197
Service workers
197
Dienstleistungssektor
47
Beziehungsmarketing
37
Relationship marketing
37
Dienstleistungsqualität
35
Service quality
35
Customer service
33
Kundenservice
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Arbeitszufriedenheit
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30
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29
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29
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28
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25
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25
Customer satisfaction
23
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23
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19
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19
Tourism employees
18
Tourismusberufe
18
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12
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Arbeitskräfte
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China
11
Großbritannien
11
United Kingdom
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Dienstleistung
10
Frontline service employees
10
Personality psychology
10
Persönlichkeitspsychologie
10
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36
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15
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Salverda, Wiemer
3
Subramony, Mahesh
3
Golubovskaya, Maria
2
Groth, Markus
2
Schettkat, Ronald
2
Solnet, David
2
Wagner, Alexandra
2
Alvarado, Janice
1
Arli, Denni
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Baethge, Martin
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1
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1
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1
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1
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1
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Gaur, Sanjaya Singh
1
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1
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1
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The journal of services marketing
7
Services and employment : explaining the US-European gap
5
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
4
Journal of service research : JSR
3
Australasian marketing journal
2
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
2
Journal of business research : JBR
2
Journal of service management
2
Journal of service research
2
Australian journal of management
1
Die große Hoffnung für das 21. Jahrhundert? : Perspektiven und Strategien für die Entwicklung der Dienstleistungsbeschäftigung
1
Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
Economie et statistique
1
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
1
Interaktionen im Dienstleistungsbereich
1
Journal for global business advancement : JGBA
1
Journal of personnel psychology
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Management decision : MD
1
Marketing theory
1
Mitteilungen aus der Arbeitsmarkt- und Berufsforschung
1
Psychology & marketing
1
Reassessing the employment relationship
1
Service business
1
Service industries and regions : growth, location and regional effects
1
The international journal of human resource management
1
Travail et emploi
1
Unconventional wisdom : alternative perspectives on the new economy ; a Century Foundation book
1
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
1
Work, employment & society : a journal of the British Sociological Association
1
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ECONIS (ZBW)
51
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1
Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Moran, Nora
;
Shepherd, Steven
;
Alvarado, Janice
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1075-1086
Persistent link: https://www.econbiz.de/10014333596
Saved in:
2
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
3
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
4
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
5
The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes
Subramony, Mahesh
;
Golubovskaya, Maria
;
Keating, Byron
; …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013325616
Saved in:
6
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
7
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
8
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
9
Enacting service work in a changing world : time for a dialogue
Subramony, Mahesh
;
Groth, Markus
- In:
Journal of service research
24
(
2021
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10012522527
Saved in:
10
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
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