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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Online-Handel"
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Search: subject_exact:"Kundenbeziehungen"
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Beschwerdemanagement
Online-Handel
Beziehungsmarketing
143
Relationship marketing
143
Consumer behaviour
68
Konsumentenverhalten
68
Einzelhandel
47
Retail trade
47
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
16
Service quality
16
Distribution channel
15
Vertriebsweg
15
Online retailing
13
Marketing management
12
Marketingmanagement
12
E-commerce
11
Electronic Commerce
11
Brand management
10
Markenführung
10
Customer experience
9
Kundenbindungsprogramm
8
Loyalty program
8
Complaint management
7
Customer service
7
Kundenservice
7
Ladengestaltung
7
Salespeople
7
Store design
7
Verkaufspersonal
7
Brand image
6
Markenimage
6
Retailing
6
Brand
5
Customer journey
5
Data protection
5
Datenschutz
5
Internet marketing
5
Lieferantenmanagement
5
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Hult, G. Tomas M.
2
Zhang, Yufei
2
Aiolfi, Simone
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Algesheimer, René
1
Anderl, Eva
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Bellini, Silvia
1
Bijmolt, Tammo H. A.
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Breazeale, Michael J.
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Breugelmans, Els
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Calantone, Roger J.
1
Cambra-Fierro, Jesus
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Campo, Katia
1
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1
Chen, Lin
1
Chiang, Jeongwen
1
Cronin, J. J.
1
Devezer, Berna
1
Dholakia, Utpal
1
Esmark, Carol L.
1
Fox, Gavin L.
1
Grewal, Dhruv
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Grégoire, Yany
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Gudergan, Siegfried
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Gupta, Pranjal
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Huang, Stephen Chi-Tsun
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Joireman, Jeff
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Khare, Adwait
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Konuş, Umut
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Li, Jing
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Liu, Tsung-Chi
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Luceri, Beatrice
1
Mattila, Anna S.
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Melero, Iguacel
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of retailing and consumer services
111
Journal of business research : JBR
71
International journal of hospitality management
29
The journal of services marketing
26
The service industries journal
22
International journal of electronic marketing and retailing : IJEMR
21
International journal of retail & distribution management
18
International journal of business information systems : IJBIS
16
Journal of internet commerce
16
Electronic commerce research
15
International journal of internet marketing and advertising : IJIMA
15
Service business
15
Asia Pacific journal of marketing and logistics
14
International journal of electronic commerce : IJEC
14
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Journal of the Academy of Marketing Science
14
International journal of electronic customer relationship management : IJECRM
13
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
13
Journal of hospitality marketing & management
13
Journal of service research : JSR
13
SpringerLink / Bücher
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
International journal of contemporary hospitality management
12
International journal of e-business research : an official publication of the Information Resources Management Association
12
International journal of retail and distribution management
12
Marketing intelligence & planning
12
Tourism management : research, policies, practice
12
International journal of production economics
11
Journal of strategic marketing
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
Psychology & marketing
11
The international review of retail, distribution and consumer research
11
Cogent business & management
10
Journal of marketing
10
Services marketing quarterly
10
International journal of technology marketing : IJTMkt
9
Business horizons
8
International journal of consumer studies
8
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ECONIS (ZBW)
19
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1
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
Saved in:
2
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
3
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
4
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
5
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
6
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
7
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
8
When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation
Yang, Zhao
;
Algesheimer, René
;
Dholakia, Utpal
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 420-439
Persistent link: https://www.econbiz.de/10011790692
Saved in:
9
Helping firms reduce complexity in multichannel online data : a net taxonomy-based approach for customer journeys
Anderl, Eva
;
Schumann, Jan Hendrik
;
Kunz, Werner
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 185-203
Persistent link: https://www.econbiz.de/10011505019
Saved in:
10
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
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