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~isPartOf:"International journal of business excellence : IJBEX"
~isPartOf:"International journal of business excellence"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~subject:"Service quality"
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Search: subject_exact:"Computer-aided quality assurance"
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Service quality
Quality management
151
Qualitätsmanagement
151
India
24
Indien
24
Firm performance
22
Lean Management
22
Lean management
22
Unternehmenserfolg
22
Industrie
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Lean Production
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Lean production
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Dienstleistungsqualität
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Erfolgsfaktor
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Lieferkette
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Performance measurement
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Performance-Messung
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Success factor
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Supply chain
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Six Sigma
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Standardisierung
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Standardization
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total quality management
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KMU
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SME
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Structural equation model
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Customer satisfaction
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Kundenzufriedenheit
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Lean Six Sigma
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Anderson, Sidney
1
Babu, A. Subash
1
Bhat, K. Subrahmanya
1
Brandon-Jones, Alistair
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Brown, Steve
1
Cynthia, Debby
1
Dash, Aishwarya
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Fox, Gavin
1
Hansopaheluwakan, Scherly
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Honnutagi, Abdul Razak
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Jayaram, Jayanth
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John, Waseem
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Kannabiran, G.
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Kelly, Stephen
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Mahendramohan, B.
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Mandal, Pratap Chandra
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Manohar, Sridhar
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Mansour, Majeed Mustafa Othman
1
Matthias, Olga
1
Megawati, Megawati
1
Oey, Elia
1
Pothal, Lalit Kumar
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Ramsay, John
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Roopa, T. N.
1
Shukla, Sadhna
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Sonar, Rajendra
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Sridevi, P.
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Tripathy, Sushanta
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International journal of business excellence : IJBEX
International journal of business excellence
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
45
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
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ECONIS (ZBW)
16
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1
Antecedents of Indian information technology service organisations moving up the value chain : a mediation model
Mahendramohan, B.
;
Kannabiran, G.
;
Sridevi, P.
- In:
International journal of business excellence : IJBEX
30
(
2023
)
4
,
pp. 507-531
Persistent link: https://www.econbiz.de/10014389037
Saved in:
2
Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach
Pothal, Lalit Kumar
;
Tripathy, Sushanta
;
Dash, Aishwarya
- In:
International journal of business excellence : IJBEX
28
(
2022
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
Saved in:
3
ServQual and modified Kano for process improvement : a case study of a medical device distributor
Oey, Elia
;
Cynthia, Debby
;
Megawati, Megawati
; …
- In:
International journal of business excellence : IJBEX
28
(
2022
)
3
,
pp. 281-299
Persistent link: https://www.econbiz.de/10014234676
Saved in:
4
How does relationship quality translate into better organisational performance : an empirical check
John, Waseem
- In:
International journal of business excellence : IJBEX
24
(
2021
)
2
,
pp. 187-205
Persistent link: https://www.econbiz.de/10012596327
Saved in:
5
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
Saved in:
6
Acceptance of mobile banking in Islamic banks : integration of DeLone and McLean IS model and unified theory of acceptance and use of technology
Mansour, Majeed Mustafa Othman
- In:
International journal of business excellence : IJBEX
21
(
2020
)
4
,
pp. 564-584
Persistent link: https://www.econbiz.de/10012250854
Saved in:
7
A study on performance of telecom service market : case of Karnataka, India
Shukla, Sadhna
;
Roopa, T. N.
- In:
International journal of business excellence
15
(
2018
)
1
,
pp. 66-94
Persistent link: https://www.econbiz.de/10011954187
Saved in:
8
Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Manohar, Sridhar
- In:
International journal of business excellence
16
(
2018
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011966946
Saved in:
9
E-procurement quality from an internal customer perspective : construct development, refinement, and replication using a mixed-methods approach
Brandon-Jones, Alistair
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1741-1772
Persistent link: https://www.econbiz.de/10011814723
Saved in:
10
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
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