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~isPartOf:"International journal of business excellence : IJBEX"
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Relationship marketing"
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Search: subject_exact:"Qualitätsmanagement"
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Relationship marketing
Quality management
954
Qualitätsmanagement
954
Dienstleistungsqualität
156
Service quality
156
Standardisierung
94
Standardization
94
Firm performance
91
Unternehmenserfolg
91
Product quality
84
Produktqualität
84
Customer satisfaction
80
Kundenzufriedenheit
80
Industrie
75
Manufacturing industries
75
Performance measurement
67
Performance-Messung
67
Implementation
63
Business process management
62
Prozessmanagement
62
Einführung
61
Lean Production
53
Lean production
53
Lean Management
52
Lean management
52
quality management
47
KMU
45
SME
45
Innovation
44
Lieferkette
44
Supply chain
44
Bibliometrics
42
Bibliometrie
42
Erfolgsfaktor
40
Success factor
40
Spain
39
Spanien
39
total quality management
38
Structural equation model
37
Strukturgleichungsmodell
37
Beziehungsmarketing
35
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35
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Marimon, Frederic
2
Alonso-Almeida, M. Mar
1
Amorim, Marlene
1
Asadabadi, Mehdi Rajabi
1
Bernardo, Merce
1
Bravi, Laura
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Campbell-Allen, Nicola
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Casadesús, Martí
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Cassia, Fabio
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Chang, Hsin Hsin
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Chen, Chih Ta
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Chen, Hsin-i
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1
Chen, Mu-Chen
1
Cheng, Wan Jung
1
Cho, In Jae
1
Cockalo, Dragan
1
Cudney, Elizabeth
1
Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dash, Aishwarya
1
Djordjevic, Dejan
1
Gomelj Omerzel, Doris
1
Govindaraju, K.
1
Grigg, Nigel P.
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Hsu, Chia-Lin
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Hsu, Chu-ling
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Huang, Chiao-Tzu
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Iqbal, Zafar
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Izvercian, Monica
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John, Waseem
1
Jun, Minjoon
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Kapucugil-İkiz, Aysun
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Kim, You Jin
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Kodrič, Borut
1
Koilakuntla, Maddulety
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Ku, Po Wen
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International journal of business excellence : IJBEX
International journal of quality & reliability management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The TQM journal : the international review of organizational improvement
9
Journal of retailing and consumer services
8
Total quality management & business excellence
8
International journal of hospitality management
7
International journal of quality and service sciences
7
Europäische Hochschulschriften / 5
6
International journal of production research
5
International journal of services and operations management
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
International journal of contemporary hospitality management
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
Quality management journal : QMJ
4
Benchmarking : an international journal ; BIJ
3
Gabler Edition Wissenschaft
3
Gabler-Edition Wissenschaft
3
International journal of business excellence
3
International journal of electronic customer relationship management : IJECRM
3
International journal of management concepts and philosophy : IJMCP
3
International journal of production economics
3
Journal of business economics : JBE
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Reihe Tagungsberichte / Thüringer Staatskanzlei
3
Asia Pacific journal of marketing and logistics
2
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Cogent business & management
2
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
2
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ECONIS (ZBW)
35
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1
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
2
Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach
Pothal, Lalit Kumar
;
Tripathy, Sushanta
;
Dash, Aishwarya
- In:
International journal of business excellence : IJBEX
28
(
2022
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
Saved in:
3
How does relationship quality translate into better organisational performance : an empirical check
John, Waseem
- In:
International journal of business excellence : IJBEX
24
(
2021
)
2
,
pp. 187-205
Persistent link: https://www.econbiz.de/10012596327
Saved in:
4
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
Saved in:
5
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
6
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
7
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
8
Topic modelling-based decision framework for analysing digital voice of the customer
Özdağoğlu, Güzin
;
Kapucugil-İkiz, Aysun
;
Çelik, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1545-1562
Persistent link: https://www.econbiz.de/10011962105
Saved in:
9
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
10
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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