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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of internet commerce"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"Einzelhandel"
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Search: "Customer relationship management"
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Einzelhandel
Beziehungsmarketing
219
Relationship marketing
219
Consumer behaviour
112
Konsumentenverhalten
112
Internet marketing
47
Online-Marketing
47
Social Web
47
Social web
47
Customer satisfaction
43
Kundenzufriedenheit
43
Brand management
34
Markenführung
34
Dienstleistungsqualität
27
Service quality
27
Online retailing
25
Online-Handel
25
relationship marketing
24
Brand image
23
Lieferantenmanagement
23
Markenimage
23
Supplier relationship management
23
Confidence
22
E-commerce
22
Electronic Commerce
22
Vertrauen
22
Retail trade
21
Customer value
18
Kundenwert
18
Customer integration
17
Kundenintegration
17
USA
16
United States
16
Marketing management
15
Marketingmanagement
15
Brand
14
Markenartikel
14
Mobile communications
12
Mobilkommunikation
12
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English
21
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Gil Saura, Irene
2
Grewal, Dhruv
2
Lindsey-Mullikin, Joan
2
Abdullah, A. B. M.
1
Algharabat, Raed Salah
1
Bayraktar, Azra
1
Chawla, Deepak
1
Chen, Yi-Mu
1
Choi, Dooyoung
1
Cuestas, Pedro J.
1
Dhaigude, Soma Amol
1
Doyle, Jim
1
Faßnacht, Martin
1
Gallarza-Granizo, Martina G.
1
Ha, Louisa
1
Hair, Neil
1
Haug, James C.
1
Huang, Tseng-Lung
1
Huckabee, Allen
1
Iacobucci, Dawn
1
Johnson, Kim K. P.
1
Kaushik, Arun Kumar
1
Kearns, Ryan
1
Kim, Hye-yŏng
1
Klose, Sonja
1
Krafft, Manfred
1
Krishnan, Ram
1
Kroschke, Mirja
1
Kumar, Vikas
1
Lee, Ji Young
1
Lu, Qiang
1
Malthouse, Edward C.
1
McAlister, Leigh
1
Mende, Martin
1
Miller, Rohan
1
Moeller, Sabine
1
Mohan, Bijuna C.
1
Mohan, Geetha
1
Munger, Jeanne Lauren
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Murad, Md. Wahid
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of internet commerce
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
176
Journal of retailing
46
Journal of business research : JBR
43
The international review of retail, distribution and consumer research
37
International journal of retail & distribution management
33
International journal of retail and distribution management
29
The journal of services marketing
15
Journal of strategic marketing
11
Marketing intelligence & planning
11
International journal of electronic marketing and retailing : IJEMR
10
Journal of the Academy of Marketing Science
10
Cogent business & management
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
International journal of production economics
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Psychology & marketing
8
International journal of business information systems : IJBIS
7
International journal of electronic commerce : IJEC
7
Services marketing quarterly
7
SpringerLink / Bücher
7
European journal of marketing : EJM
6
European journal of operational research : EJOR
6
Journal of business economics and management
6
Journal of operations management
6
Journal of service management
6
Service business
6
Technological forecasting & social change : an international journal
6
The journal of consumer marketing
6
Asia Pacific journal of marketing and logistics
5
Handelsforschung
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of technology marketing : IJTMkt
5
Journal of fashion marketing and management
5
Journal of marketing
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
The journal of product & brand management
5
The service industries journal
5
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ECONIS (ZBW)
21
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1
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10
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21
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date (oldest first)
1
Logistics service quality in online shopping : a bibliometric analysis
Dhaigude, Soma Amol
;
Mohan, Bijuna C.
- In:
Journal of internet commerce
22
(
2023
)
1
,
pp. 157-188
Persistent link: https://www.econbiz.de/10013547784
Saved in:
2
Examining the antecedents and consequences of customers' trust toward mobile retail apps in India
Kaushik, Arun Kumar
;
Mohan, Geetha
;
Kumar, Vikas
- In:
Journal of internet commerce
19
(
2020
)
1
,
pp. 1-31
Persistent link: https://www.econbiz.de/10012179609
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.
;
Román, Sergio
;
Cuestas, Pedro J.
; …
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
Saved in:
5
How social media communications combine with customer loyalty management to boost green retail sales
Lu, Qiang
;
Miller, Rohan
- In:
Journal of interactive marketing : a quarterly …
46
(
2019
),
pp. 87-100
Persistent link: https://www.econbiz.de/10012107044
Saved in:
6
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
7
The role of telepresence and user engagement in co-creation value and purchase intention: online retail context
Algharabat, Raed Salah
- In:
Journal of internet commerce
17
(
2018
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10011987401
Saved in:
8
Customers’ attribution of blame in chain store settings : the perspectives of relationship orientation
Chen, Yi-Mu
;
Huang, Tseng-Lung
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10011383851
Saved in:
9
Factors influencing web customers' willingnes to engage in online shopping with an internet retailer
Pavur, Robert J.
;
Abdullah, A. B. M.
;
Murad, Md. Wahid
- In:
Journal of internet commerce
15
(
2016
)
3
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011636496
Saved in:
10
Understanding Indian online clothing shopper loyalty and disloyalty : the impact of e-lifestyles and website quality
Pandey, Shweta
;
Chawla, Deepak
- In:
Journal of internet commerce
15
(
2016
)
4
,
pp. 332-352
Persistent link: https://www.econbiz.de/10011636542
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