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Customer value
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Journal of revenue and pricing management
The service industries journal
Journal of business research : JBR
87
Industrial marketing management : the international journal for industrial and high-tech firms
83
Journal of retailing and consumer services
47
International journal of hospitality management
32
Journal of marketing
27
SpringerLink / Bücher
27
The journal of business & industrial marketing
26
Journal of the Academy of Marketing Science
24
Journal of marketing management : MM
18
Marketing theory
18
The journal of services marketing
18
Journal of service research : JSR
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Gabler Edition Wissenschaft
16
International journal of contemporary hospitality management
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
16
Journal of service management
16
Journal of strategic marketing
16
Handbook of research on customer equity in marketing
14
Journal of marketing research : JMR
14
Service business
13
Technological forecasting & social change : an international journal
13
The journal of product & brand management
13
Tourism management : research, policies, practice
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
12
Creating and managing superior customer value
11
Harvard business review : HBR
11
Innovation in pricing : contemporary theories and best practices
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Business horizons
10
International journal of electronic customer relationship management : IJECRM
10
Journal of marketing analytics : JMA
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of marketing : EJM
9
European management journal
9
International journal of services and operations management
9
Management decision : MD
9
The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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1
Value co-creation in the B2B context : a conceptual framework and its implications
Pathak, Buddhi
;
Ashok, Mona
;
Tan, Yin Leng
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 178-205
Persistent link: https://www.econbiz.de/10013167417
Saved in:
2
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
3
The future of AI is the market
Darrow, Ross M.
- In:
Journal of revenue and pricing management
20
(
2021
)
3
,
pp. 381-386
Persistent link: https://www.econbiz.de/10012549355
Saved in:
4
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
5
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
6
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
7
Understanding value creation and word-of-mouth behaviour at cultural events
Dowell, David
;
Garrod, Brian
;
Turner, Jennifer
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 498-518
Persistent link: https://www.econbiz.de/10012203974
Saved in:
8
Quantified value first, then price : realizing the positive impact of a value pricing strategy
Snelgrove, Todd
- In:
Journal of revenue and pricing management
17
(
2018
)
1
,
pp. 41-44
Persistent link: https://www.econbiz.de/10011875206
Saved in:
9
Revenue management in luxury hotels
Kimes, Sheryl E.
;
Ho, Jeannette
- In:
Journal of revenue and pricing management
17
(
2018
)
4
,
pp. 291-295
Persistent link: https://www.econbiz.de/10011922690
Saved in:
10
Value creation character and value assessment responsibility
Johansson, Magnus
;
Olsson, Göran
;
Andersson, Linn
- In:
Journal of revenue and pricing management
16
(
2017
)
1
,
pp. 56-75
Persistent link: https://www.econbiz.de/10011631941
Saved in:
11
The conceptualization of pricing schemes : from product-centric to customer-centric value approaches
Stoppel, Eduard
;
Roth, Stefan
- In:
Journal of revenue and pricing management
16
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011631949
Saved in:
12
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
13
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
14
Differentiation value through services in a manufacturer's delivery chain
Huttu, Essi
;
Martinsuo, Miia
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011439950
Saved in:
15
A customer value-based airline revenue management approach considering both opportunity costs and misclassification of heterogeneous clients
Mohaupt, Michael
;
Hilbert, Andreas
- In:
Journal of revenue and pricing management
14
(
2015
)
5
,
pp. 321-341
Persistent link: https://www.econbiz.de/10011460135
Saved in:
16
Assessing "meta-services" : customer's perceived value and behaviour
Janawade, Vikrant
;
Bertrand, Daisy
;
Léo, Pierre-Yves
; …
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 275-295
Persistent link: https://www.econbiz.de/10011299598
Saved in:
17
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
18
How to support the management of intangibles
Arancibia Carvajal, Sara
;
Fernández Nogales, Angel
- In:
The service industries journal
34
(
2014
)
3
,
pp. 196-211
Persistent link: https://www.econbiz.de/10010344141
Saved in:
19
Using customer lifetime value to plan optimal promotions
Ekinci, Yeliz
;
Ulengin, Füsum
;
Uray, Nimet
- In:
The service industries journal
34
(
2014
)
2
,
pp. 103-122
Persistent link: https://www.econbiz.de/10010257795
Saved in:
20
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
21
Value co-creation via information and communications technology
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
Saved in:
22
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
23
Making qualitative decisions from quantitative cues : understanding the customers' willingness to pay
Yip, Nick K. T.
- In:
Journal of revenue and pricing management
11
(
2012
)
5
,
pp. 562-566
Persistent link: https://www.econbiz.de/10009660702
Saved in:
24
Value pricing when you understand your customers : total cost of ownership ; past, present and future
Snelgrove, Todd
- In:
Journal of revenue and pricing management
11
(
2012
)
1
,
pp. 76-80
Persistent link: https://www.econbiz.de/10009561169
Saved in:
25
Implementing strategic B2B pricing : constructing value benchmarks
Gale, Brandley T.
;
Swire, Donald J.
- In:
Journal of revenue and pricing management
11
(
2012
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10009561175
Saved in:
26
Editorial: Strategic B2B pricing
Hinterhuber, Andreas
;
Liozu, Stephan M.
- In:
Journal of revenue and pricing management
11
(
2012
)
1
,
pp. 1-3
Persistent link: https://www.econbiz.de/10009561188
Saved in:
27
Online value creation in small service businesses : the importance of experience valence and personal values
Iniesta-Bonillo, M. Angeles
;
Sánchez-Fernandez, Raquel
; …
- In:
The service industries journal
32
(
2012
)
15
,
pp. 2445-2462
Persistent link: https://www.econbiz.de/10009693515
Saved in:
28
Customer-value-based revenue management
Martens, Tobias von
;
Hilbert, Andreas
- In:
Journal of revenue and pricing management
10
(
2011
)
1
,
pp. 87-98
Persistent link: https://www.econbiz.de/10008939573
Saved in:
29
Trust, fairness and justice in revenue management : creating value for the consumer
McMahon-Beattie, Una
- In:
Journal of revenue and pricing management
10
(
2011
)
1
,
pp. 44-46
Persistent link: https://www.econbiz.de/10008939598
Saved in:
30
The measurement of perceived value in higher education : a unidimensional approach
Alves, Helena
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1943-1960
Persistent link: https://www.econbiz.de/10009298292
Saved in:
31
Special issue on pricing and revenue models in the new service economy /guest ed.: Irene C. L. Ng
Ng, Irene
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003985561
Saved in:
32
Revenue models for integrated customer solutions : concept and organizational implementation
Bonnemeier, Sebastian
;
Buriánek, Ferdinand
;
Reichwald, Ralf
- In:
Journal of revenue and pricing management
9
(
2010
)
3
,
pp. 228-238
Persistent link: https://www.econbiz.de/10003985593
Saved in:
33
The future of pricing and revenue models
Ng, Irene
- In:
Journal of revenue and pricing management
9
(
2010
)
3
,
pp. 276-281
Persistent link: https://www.econbiz.de/10003985614
Saved in:
34
The role of customer values in accepting information technologies in the public information service sector
Hsu, Fang-ming
;
Chen, Tser-yieth
;
Wang, Shuwen
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1097-1111
Persistent link: https://www.econbiz.de/10003996103
Saved in:
35
Making customer relationship management work : evidence from the banking industry in Taiwan
Lin, Nan-hong
;
Tseng, Wen-chun
;
Hung, Yu-chung
;
Yen, …
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1183-1197
Persistent link: https://www.econbiz.de/10003914855
Saved in:
36
Experience accounting : an accounting system that is relevant for the production of restaurant experiences
Andersson, Tommy D.
;
Carlbäck, Mats
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1377-1395
Persistent link: https://www.econbiz.de/10003914917
Saved in:
37
Perceived value and customer loyalty in financial services
Roig, Juan Carlos Fandos
;
Sánchez-García, Javier
; …
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 775-789
Persistent link: https://www.econbiz.de/10003880578
Saved in:
38
Defining the knowledge that an organisation requires to create customer capital from a customer perspective
Cegarra-Navarro, Juan Gabriel
;
Sánchez-Polo, Maria Teresa
- In:
The service industries journal
28
(
2008
)
7/8
,
pp. 1125-1140
Persistent link: https://www.econbiz.de/10003793316
Saved in:
39
Customer value creation in professional service relationships : the case of credence goods
Howden, Charles
;
Pressey, Andrew D.
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 789-812
Persistent link: https://www.econbiz.de/10003775777
Saved in:
40
Increasing hotel customer value through service quality cues in Taiwan
Chang, Hong-Sheng
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 73-84
Persistent link: https://www.econbiz.de/10003732979
Saved in:
41
The continuing evolution : customer-centric revenue management
Vinod, B.
- In:
Journal of revenue and pricing management
7
(
2008
)
1
,
pp. 27-39
Persistent link: https://www.econbiz.de/10003710777
Saved in:
42
Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
Chang, Hong-Sheng
;
Hsiao, Han-Liang
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10003751922
Saved in:
43
Implementation and outcomes of customer value : a dyadic perspective
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 779-794
Persistent link: https://www.econbiz.de/10003622971
Saved in:
44
Explaining market heterogeneity in terms of value perceptions
Ruiz, David Martín
;
Barroso Castro, Carmen
;
Amario, …
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1087-1110
Persistent link: https://www.econbiz.de/10003598961
Saved in:
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