//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kreuzfahrt"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Kreuzfahrt
536
Cruise
523
Tourismus
116
Tourism industry
113
Tourismuswirtschaft
113
Tourism
109
Consumer behaviour
76
Konsumentenverhalten
76
Holiday behaviour
73
Urlaubsverhalten
73
Welt
57
World
56
Hafen
51
Port
51
Passagierschifffahrt
38
Passenger shipping
38
Kundenzufriedenheit
31
Cruise tourism
29
Hafenwirtschaft
27
Passagierschiff
26
Passenger ship
26
Port management
25
Tourism marketing
24
Tourismusmarketing
24
China
23
Cruise industry
23
Preismanagement
23
Pricing strategy
23
Ökotourismus
22
Deutschland
21
Ecotourism
21
Germany
21
Dienstleistungsqualität
20
Service quality
20
Tourismusindustrie
20
Impact assessment
19
Revenue management
19
Revenue-Management
19
USA
19
more ...
less ...
Online availability
All
Undetermined
18
Type of publication
All
Article
30
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
25
Aufsatz in Zeitschrift
25
Aufsatz im Buch
5
Book section
5
Case study
2
Fallstudie
2
Graue Literatur
1
Non-commercial literature
1
more ...
less ...
Language
All
English
29
German
2
Author
All
Chua, Bee-Lia
4
Han, Heesup
4
Kwortnik, Robert J.
3
Lee, Sanghyeop
3
Brida, Juan Gabriel
2
Buzova, Daniela
2
Carvajal-Trujillo, Elena
2
Goh, Ben
2
Lynn, Michael
2
Papathanassis, Alexis
2
Sanz Blas, Silvia
2
Ai, Chi-Han
1
Arnaout, Ali
1
Caplliure-Giner, Eva Maria
1
Castillo-Manzano, José I.
1
Castillo-Manzano, José Ignacio
1
Castro Nuño, Mercedes
1
Chang, Young-Tae
1
Chao, Shih-Liang
1
Chen, Yang
1
Cheng, Ching-Chan
1
Chiou, Ming-Ren
1
Choi, Hwansuk Chris
1
Coll, Santiago Forgas
1
Dimitrovski, Darko
1
Dino, Francesca Di
1
Garrido, Nicolás
1
Gibson, Philip
1
Hosany, Sameer
1
Hsieh, Hsin-Yu
1
Hsu, Cathy H. C.
1
Huang, Jue
1
Huang, Shuyue
1
Huffman, Lynn
1
Hyun, Sunghyup Sean
1
Jai, Catherine
1
Jarvis, Nigel
1
Karim, Shahrim
1
Kim, Hyeon-Cheol
1
Ladkin, Adele
1
more ...
less ...
Published in...
All
International journal of hospitality management
5
Tourism management : research, policies, practice
3
Cruise tourism and society : a socio-economic perspective
2
International journal of contemporary hospitality management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Maritime policy and management : MPM
2
Tourism management perspectives : TMP
2
Benchmarking : an international journal ; BIJ
1
Cruise business development : safety, product design and human capital
1
Cruise tourism & innovation : [improving passengers' experiences and safety ; combined proceedings of the 2nd e-Cruising Conference and the 4th International Cruise Conference ]
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Journal of vacation marketing
1
Management decision : MD
1
Maritime policy & management
1
Schriftenreihe Marketing, Management
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
31
Showing
1
-
31
of
31
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Addicted to cruises? : key drivers of cruise ship loyalty behavior through an e-WOM approach
Castillo-Manzano, José Ignacio
;
Castro Nuño, Mercedes
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 361-381
Persistent link: https://www.econbiz.de/10012798196
Saved in:
2
Intergroup contact between front-line cruise staff and LGBT passengers
Jarvis, Nigel
;
Weeden, Clare
;
Ladkin, Adele
;
Taylor, Tom
- In:
Tourism management perspectives : TMP
42
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364419
Saved in:
3
The moderating role of service recovery on customer loyalty in the context of cruise passengers
Chiou, Ming-Ren
;
Chao, Shih-Liang
;
Hsieh, Hsin-Yu
- In:
Maritime policy & management
48
(
2021
)
2
,
pp. 150-166
Persistent link: https://www.econbiz.de/10012501079
Saved in:
4
Will you miss me if I am leaving? : unexpected market withdrawal of Norwegian joy and customer satisfaction
Chen, Yang
;
Wang, Tao
;
Zhu, Sihang
;
Lian, Peng
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012137788
Saved in:
5
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
6
Investigation of cruise vacationers' behavioral intention formation in the fast-growing cruise industry : the moderating impact of gender and age
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Kim, Hyeon-Cheol
;
Han, Heesup
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 51-70
Persistent link: https://www.econbiz.de/10011986596
Saved in:
7
Developing and validating a multidimensional tourist engagement scale (TES)
Huang, Shuyue
;
Choi, Hwansuk Chris
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 469-497
Persistent link: https://www.econbiz.de/10012203968
Saved in:
8
Familiarity and visit characteristics as determinants of tourists' experience at a cruise destination
Sanz Blas, Silvia
;
Buzova, Daniela
;
Carvajal-Trujillo, Elena
- In:
Tourism management perspectives : TMP
30
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012007826
Saved in:
9
Role of motivations for luxury cruise traveling, satisfaction, and involvement in building traveler loyalty
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
70
(
2018
),
pp. 75-84
Persistent link: https://www.econbiz.de/10011825969
Saved in:
10
A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists : the case of Hong Kong
Wu, Hung-Che
;
Cheng, Ching-Chan
;
Ai, Chi-Han
- In:
Tourism management : research, policies, practice
66
(
2018
),
pp. 200-220
Persistent link: https://www.econbiz.de/10011814677
Saved in:
11
What does cruise passengers' satisfaction depend on? : does size really matter?
Castillo-Manzano, José I.
;
López-Valpuesta, Lourdes
- In:
International journal of hospitality management
75
(
2018
),
pp. 116-118
Persistent link: https://www.econbiz.de/10011944971
Saved in:
12
Digitalisierung der Kundenschnittstelle bei AIDA
Arnaout, Ali
- In:
Digitalisierung der Unternehmenssteuerung : …
,
(pp. 341-355)
.
2017
Persistent link: https://www.econbiz.de/10011694650
Saved in:
13
Assessing cruise port of call performance : a passenger-based approach using PLS modelling
Sanz Blas, Silvia
;
Carvajal-Trujillo, Elena
;
Buzova, Daniela
- In:
Maritime policy and management : MPM
44
(
2017
)
7/8
,
pp. 967-980
Persistent link: https://www.econbiz.de/10011854804
Saved in:
14
Consequences of cruise line involvement : a comparison of first-time and repeat passengers
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Han, Heesup
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1658-1683
Persistent link: https://www.econbiz.de/10011732274
Saved in:
15
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
16
Cruise passenger's willingness to pay for sustainable cruises
Mantel, Lena
;
Papathanassis, Alexis
- In:
Cruise business development : safety, product design …
,
(pp. 191-213)
.
2016
Persistent link: https://www.econbiz.de/10011474266
Saved in:
17
Cruise traveler satisfaction at a port of call
Chang, Young-Tae
;
Liu, Shu-Min
;
Park, Hyosoo
;
Roh, Younghoon
- In:
Maritime policy and management : MPM
43
(
2016
)
3/4
,
pp. 483-494
Persistent link: https://www.econbiz.de/10011490931
Saved in:
18
Cruise destination brand awareness as a moderator in motivation-satisfaction relation
Lemmetyinen, Arja
;
Dimitrovski, Darko
;
Nieminen, Lenita
; …
- In:
Tourism review : the official journal of the AIEST
71
(
2016
)
4
,
pp. 245-258
Persistent link: https://www.econbiz.de/10011598989
Saved in:
19
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
20
Impacts of cruise service quality and price on vacationers' cruise experience : moderating role of price sensitivity
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Goh, Ben
;
Han, Heesup
- In:
International journal of hospitality management
44
(
2015
),
pp. 131-145
Persistent link: https://www.econbiz.de/10010501929
Saved in:
21
The role of trust in cruise passenger behavioral intentions : the moderating effects of the cruise line brand
Coll, Santiago Forgas
;
Palau i Saumell, Ramon
; …
- In:
Management decision : MD
52
(
2014
)
8
,
pp. 1346-1367
Persistent link: https://www.econbiz.de/10010422413
Saved in:
22
Alternative dispute resolution (ADR) and the passenger contract
Margiotti, Thomas F.
- In:
Cruise tourism & innovation : [improving passengers' …
,
(pp. 247-258)
.
2014
Persistent link: https://www.econbiz.de/10010373834
Saved in:
23
Cruise passengers' satisfaction : Cartagena de Indias
Brida, Juan Gabriel
;
Garrido, Nicolás
;
Such Devesa, …
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
1
,
pp. 52-69
Persistent link: https://www.econbiz.de/10009539915
Saved in:
24
Guest-to-guest interaction on board cruise ships : exploring social dynamics and the role of sitzational factors
Papathanassis, Alexis
- In:
Tourism management : research, policies, practice
33
(
2012
)
5
,
pp. 1148-1158
Persistent link: https://www.econbiz.de/10009540787
Saved in:
25
Cruising routes and differentiation
Rakusic, Katja
;
Seric, Neven
- In:
Cruise tourism and society : a socio-economic perspective
,
(pp. 115-126)
.
2012
Persistent link: https://www.econbiz.de/10009697848
Saved in:
26
Customer feedback systems onboard cruise ships
Gibson, Philip
;
Dino, Francesca Di
- In:
Cruise tourism and society : a socio-economic perspective
,
(pp. 101-114)
.
2012
Persistent link: https://www.econbiz.de/10009697851
Saved in:
27
The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
1
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
Saved in:
28
Dimensions of cruisers' experiences, satisfaction, and intention to recommend
Hosany, Sameer
;
Witham, Mark
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
3
,
pp. 351-364
Persistent link: https://www.econbiz.de/10008651004
Saved in:
29
Cruise passengers expenditure analysis and probability of repeat visits to Costa Rica : a cross section data analysis
Brida, Juan Gabriel
;
Risso, Wiston Adrián
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
4
,
pp. 425-434
Persistent link: https://www.econbiz.de/10008826426
Saved in:
30
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
Saved in:
31
Kundenzufriedenheit und Kundenbindung in der Tourismusindustrie : eine empirische Untersuchung dargestellt am Beispiel der Kreuzfahrtbranche
Wiedmann, Klaus-Peter
;
Seegebarth, Barbara
;
Lösgen, …
-
2008
Persistent link: https://www.econbiz.de/10014011466
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->