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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Kreuzfahrt
536
Cruise
523
Tourismus
116
Tourism industry
113
Tourismuswirtschaft
113
Tourism
109
Consumer behaviour
76
Konsumentenverhalten
76
Holiday behaviour
73
Urlaubsverhalten
73
Welt
57
World
56
Hafen
51
Port
51
Passagierschifffahrt
38
Passenger shipping
38
Customer satisfaction
31
Kundenzufriedenheit
31
Cruise tourism
29
Hafenwirtschaft
27
Passagierschiff
26
Passenger ship
26
Port management
25
Tourism marketing
24
Tourismusmarketing
24
China
23
Cruise industry
23
Preismanagement
23
Pricing strategy
23
Ökotourismus
22
Deutschland
21
Ecotourism
21
Germany
21
Service quality
20
Tourismusindustrie
20
Impact assessment
19
Revenue management
19
Revenue-Management
19
USA
19
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17
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2
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English
19
German
1
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Chua, Bee-Lia
4
Han, Heesup
4
Lee, Sanghyeop
3
Goh, Ben
2
Kwortnik, Robert J.
2
Lynn, Michael
2
Sanz Blas, Silvia
2
Ai, Chi-Han
1
Alon, Ilan
1
Beaulieu, Martin
1
Benkenstein, Martin
1
Buyova, Daniela
1
Buzova, Daniela
1
Caplliure-Giner, Eva Maria
1
Carvajal-Trujillo, Elena
1
Cervera-Taulet, Amparo
1
Chao, Shih-Liang
1
Cheng, Ching-Chan
1
Chiou, Ming-Ren
1
Choi, Hwansuk Chris
1
Coll, Santiago Forgas
1
Dino, Francesca Di
1
Gibson, Philip
1
Hsieh, Hsin-Yu
1
Hsu, Cathy H. C.
1
Hu, Liang
1
Huang, Jue
1
Huang, Shuyue
1
Huffman, Lynn
1
Hung, Kam
1
Hyun, Sunghyup Sean
1
Jai, Catherine
1
Jarvis, Nigel
1
Karim, Shahrim
1
Kim, Hyeon-Cheol
1
Ladkin, Adele
1
Lyu, Jiaying
1
Mao, Zhenxing
1
Palau i Saumell, Ramon
1
Roy, Jacques
1
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International journal of hospitality management
3
International journal of contemporary hospitality management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Tourism management perspectives : TMP
2
Cruise tourism and society : a socio-economic perspective
1
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
1
Journal of hospitality marketing & management
1
Journal of vacation marketing
1
Management decision : MD
1
Maritime policy & management
1
Maritime policy and management : MPM
1
Proceedings of the 15th Annual Conference on Marketing and Business Strategies for Central & Eastern Europe : November 29 - December 1, 2007, Vienna, Austria
1
Psychology & marketing
1
The service industries journal
1
Tourism management : research, policies, practice
1
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1
Intergroup contact between front-line cruise staff and LGBT passengers
Jarvis, Nigel
;
Weeden, Clare
;
Ladkin, Adele
;
Taylor, Tom
- In:
Tourism management perspectives : TMP
42
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364419
Saved in:
2
The moderating role of service recovery on customer loyalty in the context of cruise passengers
Chiou, Ming-Ren
;
Chao, Shih-Liang
;
Hsieh, Hsin-Yu
- In:
Maritime policy & management
48
(
2021
)
2
,
pp. 150-166
Persistent link: https://www.econbiz.de/10012501079
Saved in:
3
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
4
Investigation of cruise vacationers' behavioral intention formation in the fast-growing cruise industry : the moderating impact of gender and age
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Kim, Hyeon-Cheol
;
Han, Heesup
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 51-70
Persistent link: https://www.econbiz.de/10011986596
Saved in:
5
Developing and validating a multidimensional tourist engagement scale (TES)
Huang, Shuyue
;
Choi, Hwansuk Chris
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 469-497
Persistent link: https://www.econbiz.de/10012203968
Saved in:
6
A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists : the case of Hong Kong
Wu, Hung-Che
;
Cheng, Ching-Chan
;
Ai, Chi-Han
- In:
Tourism management : research, policies, practice
66
(
2018
),
pp. 200-220
Persistent link: https://www.econbiz.de/10011814677
Saved in:
7
Assessing servicescape of cruise tourism : the perception of Chinese tourists
Lyu, Jiaying
;
Hu, Liang
;
Hung, Kam
;
Mao, Zhenxing
- In:
International journal of contemporary hospitality management
29
(
2017
)
10
,
pp. 2556-2572
Persistent link: https://www.econbiz.de/10011777090
Saved in:
8
Assessing cruise port of call performance : a passenger-based approach using PLS modelling
Sanz Blas, Silvia
;
Carvajal-Trujillo, Elena
;
Buzova, Daniela
- In:
Maritime policy and management : MPM
44
(
2017
)
7/8
,
pp. 967-980
Persistent link: https://www.econbiz.de/10011854804
Saved in:
9
Consequences of cruise line involvement : a comparison of first-time and repeat passengers
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Han, Heesup
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1658-1683
Persistent link: https://www.econbiz.de/10011732274
Saved in:
10
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
11
Cross-cultural perceptions of onshore guided tours : a qualitative approach based on eWOM
Buyova, Daniela
;
Sanz Blas, Silvia
;
Cervera-Taulet, Amparo
- In:
Psychology & marketing
33
(
2016
)
12
,
pp. 1054-1061
Persistent link: https://www.econbiz.de/10011627270
Saved in:
12
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
13
Cruise ship suppliers : a field study of the supplier relationship characteristics in a service supply chain
Véronneau, Simon
;
Roy, Jacques
;
Beaulieu, Martin
- In:
Tourism management perspectives : TMP
16
(
2015
),
pp. 76-84
Persistent link: https://www.econbiz.de/10011415022
Saved in:
14
Impacts of cruise service quality and price on vacationers' cruise experience : moderating role of price sensitivity
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Goh, Ben
;
Han, Heesup
- In:
International journal of hospitality management
44
(
2015
),
pp. 131-145
Persistent link: https://www.econbiz.de/10010501929
Saved in:
15
Luxury cruise travelers : other customer perceptions
Hyun, Sunghyup Sean
;
Han, Heesup
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10010474693
Saved in:
16
The role of trust in cruise passenger behavioral intentions : the moderating effects of the cruise line brand
Coll, Santiago Forgas
;
Palau i Saumell, Ramon
; …
- In:
Management decision : MD
52
(
2014
)
8
,
pp. 1346-1367
Persistent link: https://www.econbiz.de/10010422413
Saved in:
17
Customer feedback systems onboard cruise ships
Gibson, Philip
;
Dino, Francesca Di
- In:
Cruise tourism and society : a socio-economic perspective
,
(pp. 101-114)
.
2012
Persistent link: https://www.econbiz.de/10009697851
Saved in:
18
The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
1
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
Saved in:
19
Travel agents' perceptions of cruise tourism in Croatia and Slovenia
Vianelli, Donata
;
Alon, Ilan
- In:
Proceedings of the 15th Annual Conference on Marketing …
,
(pp. 518-539)
.
2007
Persistent link: https://www.econbiz.de/10003629968
Saved in:
20
Qualität komplexer Dienstleistungsbündel : Operationalisierung und empirische Analysen der Qualitätswahrnehmung am Beispiel des Tourismus
Zielke, Katja
-
2004
-
1. Auflage
Persistent link: https://www.econbiz.de/10001939283
Saved in:
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