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~isPartOf:"Journal of retailing and consumer services"
~subject:"Kaufentscheidung"
~subject:"Service quality"
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Kaufentscheidung
Service quality
Emotion
152
Consumer behaviour
126
Konsumentenverhalten
126
Beziehungsmarketing
39
Relationship marketing
39
Dienstleistungsqualität
25
Einzelhandel
25
Retail trade
25
Customer satisfaction
24
Kundenzufriedenheit
24
Online retailing
23
Online-Handel
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Emotions
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Brand management
16
Cognition
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Kognition
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Markenführung
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Social Web
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Social web
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Customer service
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Kundenservice
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Advertising effects
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Internet marketing
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Online-Marketing
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Werbewirkung
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Brand image
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Markenimage
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Personality psychology
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Persönlichkeitspsychologie
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Viral marketing
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Virales Marketing
9
Experiment
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Purchase decision
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Satisfaction
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Advertising
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Werbung
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E-commerce
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33
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Prentice, Catherine
4
Park, Jungkun
3
Hyun, Hyowon
2
Al Khateeb, Amr
1
Alamanos, Eleftherios
1
Alnawas, Ibrahim
1
Amos, Clinton
1
Babin, Barry J.
1
Badgaiyan, Anant Jyoti
1
Badrinarayanan, Vishag A.
1
Bilgihan, Anil
1
Boles, James S.
1
Borges, Adilson
1
Chen, Nuoya
1
Dogerlioglu-Demir, Kivilcim
1
Dominique-Ferreira, Sergio
1
Dufour, Béatrice
1
El Hedhli, Kamel
1
Esteky, Sina
1
Fan, Xiucheng
1
Fellesson, Markus
1
Ferreira, Andreia
1
Gohary, Ali
1
Gong, Taeshik
1
Grace, Debra
1
Griffin, Mitch
1
Gultekin, Beyza
1
Guo, Junpeng
1
Hamzelu, Bahman
1
Hanzaee, Kambiz Heidarzadeh
1
Holmes, Gary R.
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Ittamalla, Rajesh
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Jayasimha, K. R.
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Jiao, Jinfeng
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Jillapalli, Ravi K.
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Kauppinen-Räisänen, Hannele
1
Keneson, William C.
1
Khan, Jashim
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Kim, Dongyoup
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Koçaş, Cenk
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Journal of retailing and consumer services
International journal of hospitality management
52
International journal of contemporary hospitality management
20
Journal of business research : JBR
20
Journal of hospitality marketing & management
13
The journal of services marketing
13
Psychology & marketing
11
Journal of travel and tourism marketing
9
The service industries journal
9
Journal of service research : JSR
8
Journal of Asian finance, economics and business : JAFEB
7
Journal of consumer behaviour : an international research review
7
Service business
7
Tourism management perspectives : TMP
7
European journal of marketing : EJM
6
International journal of quality and service sciences
6
Journal of service management
6
Journal of service research
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
SpringerLink / Bücher
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of health organization and management
4
Journal of retailing
4
Journal of service theory and practice
4
Journal of the Academy of Marketing Science
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Tourism review
4
Health marketing quarterly
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
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ECONIS (ZBW)
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1
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
2
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
3
The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
Saved in:
4
Impulse buying tendency in live-stream commerce : the role of viewing frequency and anticipated emotions influencing scarcity-induced purchase decision
Qu, Yi
;
Khan, Jashim
;
Su, Yuyang
;
Tong, Jiao
;
Zhao, Shuo
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014373385
Saved in:
5
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
6
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
7
Chirping birds and barking dogs : Tte interactive effect of ambient sensory cue source and valence on consumers' choice of natural products
Esteky, Sina
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581863
Saved in:
8
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing
Tueanrat, Yanika
;
Papagiannidis, Savvas
;
Alamanos, …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581885
Saved in:
9
Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581906
Saved in:
10
Do promotion and prevention focus influence impulse buying : the role of mood regulation, shopping values, and impulse buying tendency
Parsad, Chandan
;
Prashar, Sanjeev
;
Vijay, T. Sai
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581915
Saved in:
11
Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan
;
Lindenmeier, Jörg
;
Tscheulin, Dieter K.
; …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
Saved in:
12
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
13
The happy virtual agent and its impact on the human customer in the service encounter
Sonderlund, Magnus
;
Oikarinen, Eeva-Liisa
;
Teck Ming Tan
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434270
Saved in:
14
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
15
Positive emotion bias : role of emotional content from online customer reviews in purchase decisions
Guo, Junpeng
;
Wang, Xiaopan
;
Wu, Yi
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132158
Saved in:
16
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
17
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
18
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
19
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
Saved in:
20
The effect of interior color on customers' aesthetic perception, emotion, and behavior in the luxury service
Kim, Dongyoup
;
Hyun, Hyowon
;
Park, Jungkun
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305875
Saved in:
21
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
22
The role of emotions in utilitarian service settings : the effects of emotional satisfaction on product perception and behavioral intentions
Ladhari, Riadh
;
Souiden, Nizar
;
Dufour, Béatrice
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011628969
Saved in:
23
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
24
Consumer advocacy : examining the feeling and doing following a failed service encounter
Jayasimha, K. R.
;
Srivastava, Himanshu S.
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 201-208
Persistent link: https://www.econbiz.de/10011629055
Saved in:
25
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
26
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
27
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
28
Pre- and post-purchase stage in impulse buying : the role of mood and satisfaction
Ozer, Leyla
;
Gultekin, Beyza
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 71-76
Persistent link: https://www.econbiz.de/10010468496
Saved in:
29
A meta-analysis of consumer impulse buying
Amos, Clinton
;
Holmes, Gary R.
;
Keneson, William C.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10010338630
Saved in:
30
Intrinsic factors affecting impulsive buying behaviour : evidence from India
Badgaiyan, Anant Jyoti
;
Verma, Anshul
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 537-549
Persistent link: https://www.econbiz.de/10010388538
Saved in:
31
Negative emotions, value and relationships : differences between women and men
Babin, Barry J.
;
Griffin, Mitch
;
Borges, Adilson
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 471-478
Persistent link: https://www.econbiz.de/10009768989
Saved in:
32
Determinants of a lasting purchase : the case of the tattoo patron
Sierra, Jeremy J.
;
Jillapalli, Ravi K.
;
Badrinarayanan, …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 389-399
Persistent link: https://www.econbiz.de/10009755365
Saved in:
33
An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters
Grace, Debra
- In:
Journal of retailing and consumer services
16
(
2009
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10003803115
Saved in:
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