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~type_genre:"Aufsatz in Zeitschrift"
~subject:"Technological change"
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Selbstbedienung
315
Self-service
315
Consumer behaviour
195
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195
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105
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105
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74
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74
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49
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39
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37
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The journal of services marketing
4
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3
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2
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2
Psychology & marketing
2
Technological forecasting & social change : an international journal
2
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1
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1
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1
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1
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1
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1
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1
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ECONIS (ZBW)
34
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1
Artificial intelligence and declined guilt : retailing morality comparison between human and ai
Giroux, Marilyn
;
Kim, Jungkeun
;
Lee, Jacob C.
;
Park, Jongwon
- In:
Journal of business ethics : JBE
178
(
2022
)
4
,
pp. 1027-1041
Persistent link: https://www.econbiz.de/10013271668
Saved in:
2
Customers' technology know-how and error-correction capability in using self-service technologies
Galdolage, B. S.
- In:
Vidyodaya journal of management : VJM
8
(
2022
)
1
,
pp. 143-168
Persistent link: https://www.econbiz.de/10014233595
Saved in:
3
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis
Duarte, Paulo
;
Silva, Susana C.
;
Linardi, Marcelo Augusto
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 140-163
Persistent link: https://www.econbiz.de/10013552651
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
6
Consumers' paradoxical motives of co-creation : from self-service technology to crowd-sourcing platform
Wang, Xueqin
;
Wong, Yiik Diew
;
Liu, Feng
;
Yuen, Kum Fai
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468826
Saved in:
7
Designing gamified interactions with self-service technology at restaurants
Lee, Wangoo
;
Lu, Lu
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325583
Saved in:
8
Ghosts in the machine : how marketing and human capital investments enhance customer growth when innovative services leverage self-service technologies
Saldanha, Terence J. V.
;
Kathuria, Abhishek
;
Khuntia, Jiban
- In:
Information systems research : ISR
33
(
2022
)
1
,
pp. 76-109
Persistent link: https://www.econbiz.de/10013188305
Saved in:
9
Technology social practices by millennials and Gen Z at airport departure terminals
Pant, Paresh
- In:
Tourism management perspectives : TMP
43
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013471539
Saved in:
10
Customer reactions to self-checkout discontinuance
Rinta-Kahila, Tapani
;
Penttinen, Esko
;
Kumar, Ashish
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581860
Saved in:
11
Exploring the factors that drive use of self-service technologies in air-travel in an African country
Asenso, Grace Birago
;
Asamoah, David
;
Agyei-Owusu, Benjamin
- In:
International journal of logistics systems and …
39
(
2021
)
3
,
pp. 273-291
Persistent link: https://www.econbiz.de/10012599482
Saved in:
12
Antecedents of self-service technology in brick and mortar stores in India : an empirical study in the COVID-19 pandemic environment
Archana Singh
- In:
International journal of management concepts and …
14
(
2021
)
3
,
pp. 244-258
Persistent link: https://www.econbiz.de/10012671190
Saved in:
13
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
14
Supermarket self-checkout usage in the United States
Larson, Ronald B.
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10012179167
Saved in:
15
At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
66
(
2019
)
10
,
pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
Saved in:
16
Self-service technology research : a bibliometric co-citation visualization analysis
Shin, Hakseung
;
Perdue, Richard R.
- In:
International journal of hospitality management
80
(
2019
),
pp. 101-112
Persistent link: https://www.econbiz.de/10012058618
Saved in:
17
Consumer responses to interactive restaurant self-service technology (IRSST) : the role of gadget-loving propensity
Ahn, Jee Ahe
;
Seo, Soobin
- In:
International journal of hospitality management
74
(
2018
),
pp. 109-121
Persistent link: https://www.econbiz.de/10011924621
Saved in:
18
The impact of traveler-focused airport technology on traveler satisfaction
Bogicevic, Vanja
;
Bujisic, Milos
;
Bilgihan, Anil
;
Yang, Wan
- In:
Technological forecasting & social change : an …
123
(
2017
),
pp. 351-361
Persistent link: https://www.econbiz.de/10011898199
Saved in:
19
Technology in a call center an asset to managing customers and their needs?
Oodith, Devina
;
Parumasur, Sanjana Brijball
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
1
,
pp. 72-82
Persistent link: https://www.econbiz.de/10010375781
Saved in:
20
Attitudinal and situational determinants of self-service technology use
Oh, Haemoon
;
Jeong, Miyoung
;
Lee, Seonjeong
;
Warnick, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 236-265
Persistent link: https://www.econbiz.de/10011434642
Saved in:
21
Structuring technology applications for enhanced customer experience : evidence form India air trevellers
Majra, Hufrish
;
Saxena, Rajan
;
Jha, Sumi
;
Jagannathan, …
- In:
Global business review
17
(
2016
)
2
,
pp. 351-374
Persistent link: https://www.econbiz.de/10011583104
Saved in:
22
Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
Saved in:
23
An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
Saved in:
24
Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting
Lee, Hyun-Joo
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 676-692
Persistent link: https://www.econbiz.de/10011443489
Saved in:
25
If you install it, will they use it? : understanding why hospitality customers take "technological pauses" from self-service technology
Rosenbaum, Mark S.
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1862-1868
Persistent link: https://www.econbiz.de/10011384143
Saved in:
26
Understanding the differences of public and private self-service technology
Collier, Joel E.
;
Sherrell, Daniel L.
;
Babakus, Emin
; …
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 60-70
Persistent link: https://www.econbiz.de/10010343424
Saved in:
27
Anxiety, crowding, and time pressure in public self-service technology acceptance
Gelbrich, Katja
;
Sattler, Britta
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 82-94
Persistent link: https://www.econbiz.de/10010344159
Saved in:
28
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
29
Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.
;
Kimes, Sheryl E.
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
Saved in:
30
Exploring antecedents of attitude toward co-producing a retail checkout service utilizing a self-service technology
Eastlick, Mary Ann
;
Ratto, Claudia
;
Lotz, Sherry L.
; …
- In:
The international review of retail, distribution and …
22
(
2012
)
4
,
pp. 337-364
Persistent link: https://www.econbiz.de/10009572803
Saved in:
31
Asymmetric effects of regulatory focus on expected desirability and feasibility of embracing self-service technologies
Jia, He Michael
;
Wang, Yonggui
;
Ge, Lin
;
Shi, Guicheng
; …
- In:
Psychology & marketing
29
(
2012
)
4
,
pp. 209-225
Persistent link: https://www.econbiz.de/10009534090
Saved in:
32
Consequences of forcing consumers to use technology-based self-service
Reinders, Machiel J.
;
Dabholkar, Pratibha A.
;
Frambach, …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 107-123
Persistent link: https://www.econbiz.de/10003776093
Saved in:
33
Understanding how technology paradoxes affect customer satisfaction with self-service technology : the role of performance ambiguity and trust in technology
Johnson, Devon S.
;
Bardhi, Fleura
;
Dunn, Dan T.
- In:
Psychology & marketing
25
(
2008
)
5
,
pp. 416-443
Persistent link: https://www.econbiz.de/10003735875
Saved in:
34
Die Bedeutung von Inhibitoren im Adoptionsprozess technologiebasierter Self-Service-Innovationen
Harms, Ann-Kathrin
- In:
Marketing : ZFP ; journal of research and management
25
(
2003
)
4
,
pp. 257-272
Persistent link: https://www.econbiz.de/10001825868
Saved in:
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