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~isPartOf:"DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"Journal of service research : JSR"
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Dienstleistungssektor
87
Service industry
87
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27
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26
Service quality
26
Beziehungsmarketing
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DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Journal of service research : JSR
The service industries journal
269
Journal of business research : JBR
92
The journal of services marketing
85
SpringerLink / Bücher
75
International journal of production economics
59
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Policy research working paper : WPS
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
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The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
Working paper
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World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
Applied economics
21
International journal of services and operations management : IJSOM
21
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ECONIS (ZBW)
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1
Big data, big insights? : advancing service innovation and design with machine learning
Antons, David
;
Breidbach, Christoph F.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10011855773
Saved in:
2
Service design as an approach to implement the value cocreation perspective in new service development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
3
Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
4
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
7
Diversification, branding, and performance of professional service firms
Castaldi, Carolina
;
Giarratana, Marco S.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 353-364
Persistent link: https://www.econbiz.de/10011916521
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Getting smart : learning from technology-empowered frontline interactions
Marinova, Detelina
;
Ruyter, Ko de
;
Huang, Ming-Hui
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10011647479
Saved in:
10
Capability antecedents and performance outcomes of servitization : differences between basic and advanced services
Sousa, Rui
;
Silveira, Giovani J. C. da
- In:
International journal of operations & production …
37
(
2017
)
4
,
pp. 444-467
Persistent link: https://www.econbiz.de/10011661449
Saved in:
11
Advance sales of services : using direct versus indirect channels
Chennamaneni, Pavan Rao
;
Desiraju, Ramarao
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 135-151
Persistent link: https://www.econbiz.de/10011684840
Saved in:
12
The reconfiguration of service production systems in response to offshoring : a practice theory perspective
Brandl, Kristen
;
Mol, Michael J.
;
Petersen, Bent
- In:
International journal of operations & production …
37
(
2017
)
9
,
pp. 1246-1264
Persistent link: https://www.econbiz.de/10011779020
Saved in:
13
Service fitness ladders : improving business performance in low cost and differentiated markets
Hill, Alex
;
Cuthbertson, Richard
;
Laker, Benjamin
; …
- In:
International journal of operations & production …
37
(
2017
)
10
,
pp. 1266-1303
Persistent link: https://www.econbiz.de/10011779041
Saved in:
14
Can you put too much on your plate? : uncertainty exposure in servitized triads
Kreye, Melanie E.
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1722-1740
Persistent link: https://www.econbiz.de/10011814716
Saved in:
15
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
16
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
17
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
18
Driver configurations for successful service infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
Saved in:
19
Exploring modularity in services: cases from tourism
Avlonitis, Viktor
;
Hsuan Mikkola, Juliana
- In:
International journal of operations & production …
37
(
2017
)
6
,
pp. 771-790
Persistent link: https://www.econbiz.de/10011702232
Saved in:
20
Manufacturer-supplier relationships and service performance in service triads
Karatzas, Antonios
;
Johnson, Mark
;
Bastl, Marko
- In:
International journal of operations & production …
37
(
2017
)
7
,
pp. 950-969
Persistent link: https://www.econbiz.de/10011702683
Saved in:
21
Is lean service promising? : a socio-technical perspective
Hadid, Wael
;
Mansouri, S. Afshin
;
Gallear, David
- In:
International journal of operations & production …
36
(
2016
)
6
,
pp. 618-642
Persistent link: https://www.econbiz.de/10011530519
Saved in:
22
Seamless service? On the role and impact of service orchestrators in human-centered service systems
Breidbach, Christoph F.
;
Antons, David
;
Salge, Torsten …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011606993
Saved in:
23
Human capital, service innovation advantage, and business performance : the moderating roles of dynamic and competitive environments
Prajogo, Daniel
;
Oke, Adegoke
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 974-994
Persistent link: https://www.econbiz.de/10011566437
Saved in:
24
Determinants of quality and efficiency performance in service operations
Jayaram, Jayanth
;
Xu, Kefeng
- In:
International journal of operations & production …
36
(
2016
)
3
,
pp. 265-285
Persistent link: https://www.econbiz.de/10011558879
Saved in:
25
Service decomposition : a conceptual analysis of modularizing services
Eissens-van der Laan, Monique
;
Broekhuis, Manda
; …
- In:
International journal of operations & production …
36
(
2016
)
3
,
pp. 308-331
Persistent link: https://www.econbiz.de/10011558887
Saved in:
26
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
27
Service firm performance transparency : how, when, and why does it pay off?
Liu, Yeyi
;
Eisingerich, Andreas B
;
Auh, Seigyoung
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 451-467
Persistent link: https://www.econbiz.de/10011392277
Saved in:
28
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
29
Service embeddedness and its role in a firm's internationalisation process : an Australian perspective
Jack, Robert
;
Saber, Sharif N. as-
;
Edwards, Ron
- In:
International journal of operations & production …
35
(
2015
)
3
,
pp. 346-369
Persistent link: https://www.econbiz.de/10010532136
Saved in:
30
The effect of job-related demands and resources on service employees' willingness to report complaints : Germany versus China
Walsh, Gianfranco
;
Yang, Zhiyong
;
Dose, David
;
Hille, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 193-209
Persistent link: https://www.econbiz.de/10011283709
Saved in:
31
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
32
Why do servitized firms fail? : a risk-based explanation
Benedettini, Ornella
;
Neely, Andy D.
;
Swink, Morgan
- In:
International journal of operations & production …
35
(
2015
)
6
,
pp. 946-979
Persistent link: https://www.econbiz.de/10011292953
Saved in:
33
Improving productivity in design and development of information technology (IT) service delivery simulation models
Beloglazov, Anton
;
Banerjee, Dipyaman
;
Hartman, Alan
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10010483437
Saved in:
34
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
35
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
36
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
37
Understanding the drivers of job satisfaction of frontline service employees : learning from "lost employees"
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 367-380
Persistent link: https://www.econbiz.de/10010432174
Saved in:
38
How lean are financial service companies really? : empirical evidence from a large scale study in Germany
Leyer, Michael
;
Moormann, Jürgen
- In:
International journal of operations & production …
34
(
2014
)
11
,
pp. 1366-1388
Persistent link: https://www.econbiz.de/10010436241
Saved in:
39
Revenue and profit implications of industrial service strategies
Eggert, Andreas
;
Hogreve, Jens
;
Ulaga, Wolfgang
; …
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010356891
Saved in:
40
Servitization and operations management : a service dominant-logic approach
Smith, Laura
;
Maull, Roger
;
Ng, Irene
- In:
International journal of operations & production …
34
(
2014
)
2
,
pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
Saved in:
41
The servitization of manufacturing : a systematic literature review of interdependent trends
Lightfoot, Howard
;
Baines, Tim
;
Smart, Palin
- In:
International journal of operations & production …
33
(
2013
)
11/12
,
pp. 1408-1434
Persistent link: https://www.econbiz.de/10010232761
Saved in:
42
Biologically inspired approaches to strategic service design : optimal service diversification through evolutionary and swarm intelligence models
Baltas, George
;
Tsafarakis, Stelios
;
Saridakis, Charalampos
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 186-201
Persistent link: https://www.econbiz.de/10009774877
Saved in:
43
Firms' intentions to use nonownership services
Wittkowski, Kristina
;
Benoit, Sabine
;
Wirtz, Jochen
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 171-185
Persistent link: https://www.econbiz.de/10009774884
Saved in:
44
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
45
An instrument for assessing lean service adoption
Malmbrandt, Malin
;
Åhlström, Pär
- In:
International journal of operations & production …
33
(
2013
)
9
,
pp. 1131-1165
Persistent link: https://www.econbiz.de/10010200813
Saved in:
46
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
47
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
48
New service development : managing the dynamic between services and operations resources
Santos, Juliana
;
Spring, Martin
- In:
International journal of operations & production …
33
(
2013
)
7
,
pp. 800-827
Persistent link: https://www.econbiz.de/10010196572
Saved in:
49
Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10009782110
Saved in:
50
The impact of endogenous motivations on adoption of IT-enabled services : the case of transformative services in the energy sector
Wunderlich, Philipp
;
Kranz, Johann Joachim
;
Totzek, Dirk
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 356-371
Persistent link: https://www.econbiz.de/10009782128
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