//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type:"article"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service quality"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
54
Service quality
54
Customer satisfaction
34
Kundenzufriedenheit
34
Service Quality
24
Consumer behaviour
19
Konsumentenverhalten
19
Viet Nam
18
Vietnam
18
Beziehungsmarketing
15
Customer Satisfaction
15
Relationship marketing
15
Financial audit
9
Wirtschaftsprüfung
9
Emotion
6
Higher education institution
6
Hochschule
6
Satisfaction
6
Students
6
Studierende
6
Audit Quality
5
Student Satisfaction
5
Customer Loyalty
4
Electronic Banking
4
Electronic banking
4
Indonesia
4
Indonesien
4
Bank
3
Beschwerdemanagement
3
Complaint management
3
Holiday behaviour
3
Hotel industry
3
Hotellerie
3
Perceived Value
3
Relationship Quality
3
SERVQUAL
3
South Korea
3
Structural equation model
3
Strukturgleichungsmodell
3
Student Loyalty
3
more ...
less ...
Online availability
All
Free
47
Undetermined
8
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
55
Aufsatz in Zeitschrift
55
Language
All
English
55
Author
All
Ha Nam Khanh Giao
4
Akob, Muhammad
2
Bui Nhat Vuong
2
Febrilia, Ika
2
Mulyono, Hardi
2
Pramono, Rudy
2
Rizan, Mohamad
2
Tung Tran Anh
2
Van Dat Tran
2
Wibowo, Agus
2
Abdussakir, Abdussakir
1
Ahmad, Gulzar
1
Akram, Sadaf
1
Al Idrus, Salim
1
Al Idrus, Shofiyah
1
Al-Amri, Hanin Abdulrhman
1
Alam, Naushad
1
Ali, Md. Julfikar
1
Amin, Fadillah
1
Amin, Grace
1
Anh Huu Nguyen
1
Arfah, Aryati
1
Ari Warokka
1
Badawi, Badawi
1
Bao Trung
1
Bernato, Innocentius
1
Bhutto, Sana Arz
1
Bua, Hasanuddin
1
Bui Huy Khoi
1
Canh Chi Hoang
1
Chae, Soo-Joon
1
Chariri, Anis
1
Chittipa Ngamkroeckjoti
1
Ciptoheriyanto, Priyono
1
Dang-Duong Vu
1
Darsono, Darsono
1
Dat Ngo Tan
1
Djakfar, Muhammad
1
Duc Tai Do
1
Ferdoushi Ahmed
1
more ...
less ...
Published in...
All
Journal of Asian finance, economics and business : JAFEB
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
285
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
218
The journal of services marketing
210
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
135
The TQM journal : the international review of organizational improvement
123
Journal of travel and tourism marketing
121
Tourism management : research, policies, practice
117
International journal of quality and service sciences
111
International journal of quality & reliability management
110
Service business
107
International journal of productivity and quality management : IJPQM
105
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Journal of service management
91
Cogent business & management
88
Quality management journal : QMJ
86
Economics of education review
79
Managing service quality : MSQ ; an international journal
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
International journal of services, economics and management
71
Managerial auditing journal
66
Asia Pacific journal of marketing and logistics
63
International journal of auditing : IJA
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
Industrial marketing management : the international journal for industrial and high-tech firms
56
Accounting horizons : a quarterly publication of the American Accounting Association
55
Journal of health organization and management
55
more ...
less ...
Source
All
ECONIS (ZBW)
55
Showing
1
-
50
of
55
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The impact of service quality on customer satisfaction : the role of price
Sri Lestari Prasilowati
;
Suyanto, Suyanto
;
Safitri, Julia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 451-455
Persistent link: https://www.econbiz.de/10012692360
Saved in:
2
The effect of product knowledge and service quality on customer satisfaction
Al Idrus, Salim
;
Abdussakir, Abdussakir
;
Djakfar, Muhammad
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 927-938
Persistent link: https://www.econbiz.de/10012692590
Saved in:
3
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
4
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
5
Tourists' satisfaction towards Bao Loc City, Vietnam
Ha Nam Khanh Giao
;
Hang Tran Dieu
;
Son Le Thai
;
Kiem Dinh
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
7
,
pp. 269-277
Persistent link: https://www.econbiz.de/10012668086
Saved in:
6
Factors affecting savings deposit decision of individual customers : empirical evidence from Vietnamese commercial banks
Bui Nhat Vuong
;
Tung Dao Duy
;
Ha Nam Khanh Giao
;
Dat Ngo Tan
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
7
,
pp. 293-302
Persistent link: https://www.econbiz.de/10012668096
Saved in:
7
Assessing students' satisfaction in public universities in Bangladesh : an empirical study
Rahman, S. M. Mahbubur
;
Shahin Mia
;
Ferdoushi Ahmed
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 323-332
Persistent link: https://www.econbiz.de/10012670682
Saved in:
8
The roles of health consciousness and service quality toward customer purchase decision
Tung Tran Anh
;
Pham Ngan Thi
;
Kien, Pham Van
;
Linh …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 345-351
Persistent link: https://www.econbiz.de/10012670689
Saved in:
9
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
10
Service quality perception and customer satisfaction in Islamic banks of Oman
Alam, Naushad
;
Al-Amri, Hanin Abdulrhman
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 499-504
Persistent link: https://www.econbiz.de/10012670930
Saved in:
11
Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam
Van Dat Tran
;
Nhat Minh Trang Le
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 517-526
Persistent link: https://www.econbiz.de/10012670935
Saved in:
12
Influencing factors of the international payment service quality at joint stock commercial bank for investment and development of Vietnam
Thi-Thu Tran
;
Thi Quynh-Anh Ngo
;
Thi Ngoc-Anh Cung
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 241-254
Persistent link: https://www.econbiz.de/10012671376
Saved in:
13
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
14
Influence of e-HRM and human resources service quality on employee performance
Nurlina, N.
;
Situmorang, Jubair
;
Akob, Muhammad
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 391-399
Persistent link: https://www.econbiz.de/10012671411
Saved in:
15
Investigating the effect of service quality on bank customers' satisfaction in Bangladesh
Rahaman, Md. Atikur
;
Ali, Md. Julfikar
;
Kejing, Zhang
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 823-829
Persistent link: https://www.econbiz.de/10012671489
Saved in:
16
Customer satisfaction in hotel services : a case study of Thanh Hoa Province, Vietnam
Quang Hieu Le
;
Thanh Xuan Thi Nguyen
;
Thanh Thuy Thi Le
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 919-927
Persistent link: https://www.econbiz.de/10012671513
Saved in:
17
Effect of service quality toward student satisfaction and loyalty in higher education
Mulyono, Hardi
;
Hadian, Arief
;
Purba, Nelvitia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 929-938
Persistent link: https://www.econbiz.de/10012671515
Saved in:
18
The effect of service quality and value of five-star hotel services on behavioral intentions with the role of consumer satisfaction as mediator
Goeltom, Vasco Adato H.
;
Kristiana, Yustisia
;
Juliana, J.
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
11
,
pp. 967-976
Persistent link: https://www.econbiz.de/10012671847
Saved in:
19
The effect of service quality and product diversity on customer loyalty : the role of customer satisfaction and word of mouth
Tjahjaningsih, Endang
;
Ningsih, Dewi Handayani Untari
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 481-490
Persistent link: https://www.econbiz.de/10012672063
Saved in:
20
Tourism service quality and tourism product availability on the loyalty of international tourists
Rahmiati, Filda
;
Norfaridatul Akmaliah Othman
;
Mohammed …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 959-968
Persistent link: https://www.econbiz.de/10012672192
Saved in:
21
Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
Saved in:
22
Hedonic shopping motivation and impulse buying : the effect of website quality on customer satisfaction
Widagdo, Bambang
;
Roz, Kenny
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012692348
Saved in:
23
Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
24
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
25
Service-oriented organizational citizenship behavior in restaurants : an empirical study from Pakistan
Bhutto, Sana Arz
;
Jamal, Yasir
;
Rafiq, Asim
;
Nisa, Noor Un
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 67-77
Persistent link: https://www.econbiz.de/10012670986
Saved in:
26
Financial reporting opacity, audit quality and crash risk : evidence from Japan
Chae, Soo-Joon
;
Nakano, Makoto
;
Fujitani, Ryosuke
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
1
,
pp. 9-17
Persistent link: https://www.econbiz.de/10012667192
Saved in:
27
The effect of selection factors of marine transportation service on transaction continuity
Kim, Beom-Soo
;
Kim, Bo-Young
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
1
,
pp. 217-228
Persistent link: https://www.econbiz.de/10012667228
Saved in:
28
Factor affecting customers' decision to use mobile banking service : a case of Thanh Hoa province, Vietnam
Hoang Ba Huyen Le
;
Ngo Chi Thanh
;
Thi Thu Huyen Trinh
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
2
,
pp. 205-212
Persistent link: https://www.econbiz.de/10012667284
Saved in:
29
Determinants of information technology audit quality : evidence from Vietnam
Anh Huu Nguyen
;
Ha Hong Hanh
;
La Soa Nguyen
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
4
,
pp. 41-50
Persistent link: https://www.econbiz.de/10012667403
Saved in:
30
The effects of widening daily stock price limits on the relevance between audit quality and stock return
Ji, Sang-Hyun
;
Yoon, Ki-Chang
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
4
,
pp. 107-119
Persistent link: https://www.econbiz.de/10012667464
Saved in:
31
Audit quality and stock return co-movement : evidence from Vietnam
Pham Chi Bich Thi
;
Thu Minh Thi Vu
;
Linh Ha Nguyen
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
7
,
pp. 139-147
Persistent link: https://www.econbiz.de/10012668040
Saved in:
32
The relationship between audit committee effectiveness and audit fees : insights from Indonesia
Januarti, Indira
;
Darsono, Darsono
;
Chariri, Anis
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
7
,
pp. 179-185
Persistent link: https://www.econbiz.de/10012668056
Saved in:
33
Entrenchment effect and audit quality in family business of Pakistan
Tahir, Safdar Husain
;
Akram, Sadaf
;
Perveen, Shahida
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 95-102
Persistent link: https://www.econbiz.de/10012670615
Saved in:
34
The determinants of citizens' satisfaction of e-government : an empirical study in Vietnam
Thuy Thu Nguyen
;
Phan Duc Manh
;
Le Anh Ha
;
Nguyen Lan
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 519-531
Persistent link: https://www.econbiz.de/10012670727
Saved in:
35
A study on the effects of business service quality on satisfaction, commitment, performance, and loyalty at a private university
Lee, Hyuk Jin
;
Seong, Myeong Hee
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 439-453
Persistent link: https://www.econbiz.de/10012670919
Saved in:
36
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
Saved in:
37
Evaluation of auditors' professional skills in local auditing firms in Hanoi
Nguyen Thi Hanh Duyen
;
Le Van Luyen
;
Hau Nguyen Van
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 583-591
Persistent link: https://www.econbiz.de/10012670944
Saved in:
38
Determining adventure tourist loyalty : mediating role of tourist satisfaction and quality of life
Rohman, Fatchur
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 255-265
Persistent link: https://www.econbiz.de/10012671378
Saved in:
39
Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran
;
Tung Tran Anh
;
Thi Ngan Pham
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
Saved in:
40
Negative emotions and coping behaviors of passenger in the airline industry, Vietnam
Canh Chi Hoang
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 865-874
Persistent link: https://www.econbiz.de/10012671495
Saved in:
41
Determination of factors in cultural dimensions and servqual model affecting the corporate image of pharmacy retail stores
Worasak Klongthong
;
Jakkrit Thavorn
;
Suntaree …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 875-884
Persistent link: https://www.econbiz.de/10012671498
Saved in:
42
Determinants of success of university students in Vietnam : an empirical study
Nguyen, Lan T. N.
;
Than, Thao T.
;
Nguyen, Tan G.
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 1057-1070
Persistent link: https://www.econbiz.de/10012671564
Saved in:
43
Opinion shopping, prior opinion, audit quality, financial condition, and going concern opinion
Hardi, Hardi
;
Wiguna, Meilda
;
Hariyani, Eka
;
Putra, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
11
,
pp. 169-176
Persistent link: https://www.econbiz.de/10012671663
Saved in:
44
Behavioral intention to accept and use banking service
Nguyen Thi Ngan
;
Bui Huy Khoi
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
11
,
pp. 393-400
Persistent link: https://www.econbiz.de/10012671699
Saved in:
45
Entrepreneurship determines public empowerment through good governance and public service quality
Rojikinnor, Rojikinnor
;
Gani, A. Juli Andi
;
Saleh, Choirul
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
11
,
pp. 491-497
Persistent link: https://www.econbiz.de/10012671762
Saved in:
46
The effect of non-audit services on auditor independence : evidence from Vietnam
Nga Thanh Doan
;
Pham Duc Cuong
;
Thuong Thi Uyen Nguyen
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 445-453
Persistent link: https://www.econbiz.de/10012672058
Saved in:
47
Antecedents of student loyalty within universities in North Sumatra province, Indonesia
Mulyono, Hardi
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
12
,
pp. 491-500
Persistent link: https://www.econbiz.de/10012672064
Saved in:
48
The impact of Click and Collect’s service quality on customer emotion and purchase decision : a case study of mobile world in Vietnam
Quang Hung Le
;
Luu Thanh Tan Nguyen
;
Pham Ngoc Tram Anh
- In:
Journal of Asian finance, economics and business : JAFEB
6
(
2019
)
1
,
pp. 195-203
Persistent link: https://www.econbiz.de/10012035617
Saved in:
49
Customer satisfaction towards ATM services : a case of Vietcombank Vinh Long, Vietnam
Ha Nam Khanh Giao
- In:
Journal of Asian finance, economics and business : JAFEB
6
(
2019
)
1
,
pp. 141-148
Persistent link: https://www.econbiz.de/10012033710
Saved in:
50
Service innovation of 3/2 star hotel in Bandung
Lestari, Yuliani Dwi
;
Laode, M. I.
- In:
Journal of Asian finance, economics and business : JAFEB
5
(
2018
)
3
,
pp. 73-80
Persistent link: https://www.econbiz.de/10011918944
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->