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isPartOf:"Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion"
~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"The journal of services marketing"
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Dienstleistungsberufe
21
Service workers
21
Dienstleistungsqualität
9
Dienstleistungssektor
9
Frontline service employees
9
Service industry
9
Service quality
9
Customer service
8
Kundenservice
8
Beziehungsmarketing
7
Relationship marketing
7
Customer satisfaction
6
Kundenzufriedenheit
6
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5
Germany
5
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Tourismusberufe
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Arbeitszufriedenheit
4
Consumer behaviour
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Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
Academy of Management journal : AMJ
The journal of services marketing
Discussion paper series / IZA
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
Managing service quality : MSQ ; an international journal
4
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
Psychology & marketing
4
The international journal of human resource management
4
Working paper / National Bureau of Economic Research, Inc.
4
CESifo working papers
3
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
NBER Working Paper
3
Service business
3
SpringerLink / Bücher
3
Work, employment & society : a journal of the British Sociological Association
3
AMS-Report
2
Arbeitspapier
2
Australasian marketing journal
2
CESifo Working Paper Series
2
CMR working papers
2
Economie et statistique
2
Employee relations
2
Feminist Economics
2
Forschung aus der Hans-Böckler-Stiftung
2
IZA Discussion Paper
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
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ECONIS (ZBW)
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1
Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Moran, Nora
;
Shepherd, Steven
;
Alvarado, Janice
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1075-1086
Persistent link: https://www.econbiz.de/10014333596
Saved in:
2
Receiving service from a person with a disability : stereotypes, perceptions of corporate social responsibility, and the opportunity for increased corporate reputation
Dwertmann, David J. G.
;
Goštautaitė, Bernadeta
; …
- In:
Academy of Management journal : AMJ
66
(
2023
)
1
,
pp. 133-163
Persistent link: https://www.econbiz.de/10014245588
Saved in:
3
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
4
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
5
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
6
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
7
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
8
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
9
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
11
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
12
Problematic customers and customer service employee retaliation
Madupalli, Ramana Kumar
;
Poddar, Amit
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 244-255
Persistent link: https://www.econbiz.de/10010391424
Saved in:
13
Gute Dienstleistung - eine Kunst : was Dienstleister von Künstlern lernen können
Buschmeyer, Jost
;
Munz, Claudia
;
Hartmann, Elisa
- In:
Zukunftsfeld Dienstleistungsarbeit : …
,
(pp. 485-503)
.
2012
Persistent link: https://www.econbiz.de/10009576080
Saved in:
14
Qualifikationen und Kompetenzen in ausgewählten Bereichen der Dienstleistungsfacharbeit
Heinen, Simon
;
Frenz, Martin
;
Djaloeis, Raymond
; …
- In:
Zukunftsfeld Dienstleistungsarbeit : …
,
(pp. 175-192)
.
2012
Persistent link: https://www.econbiz.de/10009576096
Saved in:
15
Wandel der Dienstleistungsarbeit
Niethammer, Manuela
- In:
Zukunftsfeld Dienstleistungsarbeit : …
,
(pp. 165-174)
.
2012
Persistent link: https://www.econbiz.de/10009576097
Saved in:
16
Dienstleistungen im Umbruch : Herausforderung für die Qualifizierung
Baukrowitz, Andrea
- In:
Zukunftsfeld Dienstleistungsarbeit : …
,
(pp. 129-145)
.
2012
Persistent link: https://www.econbiz.de/10009576099
Saved in:
17
Kompetenzentwicklung und Beruflichkeit : auf dem Weg zur Professionalisierung der Dienstleistungsarbeit
Baethge, Martin
- In:
Zukunftsfeld Dienstleistungsarbeit : …
,
(pp. 81-101)
.
2012
Persistent link: https://www.econbiz.de/10009576101
Saved in:
18
Professionalisierung von Dienstleistungsarbeit und Innovationsfähigkeit in der Dienstleistungswirtschaft
Reichenwald, Ralf
;
Schipanski, Agnes
;
Pößl, Angelika
- In:
Zukunftsfeld Dienstleistungsarbeit : …
,
(pp. 19-43)
.
2012
Persistent link: https://www.econbiz.de/10009576103
Saved in:
19
"Dienstleistungsfacharbeit" : Einleitung zum Herausgeberband
Bootz, Ingeborg
;
Zühlke-Robinet, Klaus
- In:
Zukunftsfeld Dienstleistungsarbeit : …
,
(pp. 11-16)
.
2012
Persistent link: https://www.econbiz.de/10009576104
Saved in:
20
Problematic customers and turnover intentions of customer service employees
Poddar, Amit
;
Madupalli, Ramana
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
Saved in:
21
An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.
;
Aquino, Karl
;
Owens, Bradley P.
; …
- In:
Academy of Management journal : AMJ
53
(
2010
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10003980361
Saved in:
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