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isPartOf:"International journal of hospitality management"
~subject:"Produktqualität"
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Produktqualität
Dienstleistungsqualität
402
Service quality
402
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
105
Restaurant industry
105
Customer service
55
Kundenservice
55
Hospital
54
Krankenhaus
54
Emotion
51
Beschwerdemanagement
44
Complaint management
44
Gastgewerbe
42
Hospitality industry
42
Arbeitsverhalten
32
Arbeitszufriedenheit
32
Job satisfaction
32
Work behaviour
32
Satisfaction
30
Tourism employees
29
Tourismusberufe
29
USA
25
United States
25
Hospitality
23
Viral marketing
22
Virales Marketing
22
Robot
21
Roboter
21
Dienstleistungssektor
20
Service industry
20
Product quality
19
Quality management
19
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19
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Han, Heesup
4
Lee, Seul Ki
2
Ai, Jin
1
Almanza, Barbara
1
Ariza-Montes, Antonio
1
Bilgihan, Anil
1
Bonn, Mark Andrew
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Chan, Ping-Yu
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Chang, Jung-hua
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Chen, Xiayu
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Cho, Meehee
1
Chua, Bee-Lia
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Dallinger, Ioana
1
Gursoy, Dogan
1
Hernández-Perlines, Felipe
1
Hyun, Sunghyup Sean
1
Jang, Soocheong
1
Jung, Jae Man
1
Kang, Sora
1
Kim, Wansoo
1
Law, Chun Hung Roberts
1
Lee, Choong-Ki
1
Lee, Jin-soo
1
Lee, Jin-soon
1
Lee, Kai-Sean
1
Lee, Sanghyeop
1
Lee, Seung Hyun
1
Lee, Soyeun Olivia
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Letho, Mark
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Letho, Xinran
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Liu, Chunli
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Liu, Yezheng
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Liu, Yue
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Lv, Xingyang
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Mao, Zhenxing
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Mathe-Soulek, Kimberly
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Pan, Steve
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Park, Chang-kyu
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International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
Total quality management & business excellence
18
International journal of productivity and quality management : IJPQM
17
The TQM journal : the international review of organizational improvement
15
International journal of quality & reliability management
14
International journal of production research
13
Quality management journal : QMJ
13
International journal of industrial organization
12
Journal of business research : JBR
12
Journal of retailing and consumer services
11
International journal of contemporary hospitality management
10
European journal of operational research : EJOR
9
International journal of production economics
9
Cogent business & management
8
International journal of quality and service sciences
8
NBER Working Paper
8
The service industries journal
8
European research studies
7
Journal of health economics
7
Journal of hospitality marketing & management
7
NBER working paper series
7
OECD Health Statistics
7
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Tourism management : research, policies, practice
6
Applied economics
5
Asia Pacific journal of marketing and logistics
5
Journal of economic behavior & organization : JEBO
5
Manufacturing & service operations management : M & SOM
5
The journal of services marketing
5
Tourism economics : the business and finance of tourism and recreation
5
Transportation research / E : an international journal
5
Faculty & research / Insead : working paper series
4
Health economics
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of quality and innovation : IJQI
4
Journal for global business advancement : JGBA
4
Journal of air transport management
4
Journal of travel and tourism marketing
4
Managing service quality : MSQ ; an international journal
4
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ECONIS (ZBW)
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1
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
2
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
3
Impacts of quality certification on online reviews and pricing strategies in the hospitality industry
Sutherland, Ian
;
Sim, Youngseok
;
Lee, Seul Ki
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012435926
Saved in:
4
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
5
Understanding the relationship between food experiential quality and customer dining satisfaction : a perspective on negative bias
Liu, Yezheng
;
Song, Yingxin
;
Sun, Jianshan
;
Sun, Chunhua
; …
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012241928
Saved in:
6
Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
7
Effects of biophilic design on consumer responses in the lodging industry
Lee, Seung Hyun
- In:
International journal of hospitality management
83
(
2019
),
pp. 141-150
Persistent link: https://www.econbiz.de/10012122052
Saved in:
8
Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
Saved in:
9
Developing and validating a mobile catering app success model
Wang, Yi-Shun
;
Tseng, Timmy H.
;
Wang, Wei-Tsong
;
Shih, …
- In:
International journal of hospitality management
77
(
2019
),
pp. 19-30
Persistent link: https://www.econbiz.de/10011988421
Saved in:
10
Sleepless nights in hotels? : understanding factors that influence hotel sleep quality
Mao, Zhenxing
;
Yang, Yang
;
Wang, Mingshu
- In:
International journal of hospitality management
74
(
2018
),
pp. 189-201
Persistent link: https://www.econbiz.de/10011924661
Saved in:
11
Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
63
(
2017
),
pp. 82-92
Persistent link: https://www.econbiz.de/10011705783
Saved in:
12
Willingness to pay in negative restaurant service encounters
Sukhu, Anupama
;
Bilgihan, Anil
;
Seo, Soobin
- In:
International journal of hospitality management
65
(
2017
),
pp. 11-19
Persistent link: https://www.econbiz.de/10011738809
Saved in:
13
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
14
A conflict of choice : how consumers choose where to go for dinner
Jung, Jae Man
;
Sydnor, Sandra
;
Lee, Seul Ki
;
Almanza, …
- In:
International journal of hospitality management
45
(
2015
),
pp. 88-98
Persistent link: https://www.econbiz.de/10010503885
Saved in:
15
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
16
Wine attributes, perceived risk and online wine purchase intention : the cross-level interaction effects of website quality
Cho, Meehee
;
Bonn, Mark Andrew
;
Kang, Sora
- In:
International journal of hospitality management
43
(
2014
),
pp. 108-120
Persistent link: https://www.econbiz.de/10010427928
Saved in:
17
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
18
Mechnism of customer value in restaurant consumption : employee hospitality and entertainment cues as boundary conditions
Teng, Chih-ching
;
Chang, Jung-hua
- In:
International journal of hospitality management
32
(
2013
),
pp. 169-178
Persistent link: https://www.econbiz.de/10009717653
Saved in:
19
Examining perceived betrayal, desire for revenge and avoidance, and the moderating effect of relational benefits
Lee, Jin-soon
;
Pan, Steve
;
Tsai, Henry
- In:
International journal of hospitality management
32
(
2013
),
pp. 80-90
Persistent link: https://www.econbiz.de/10009717667
Saved in:
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