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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of services and operations management"
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International journal of hospitality management
International journal of services and operations management
The service industries journal
66
The journal of services marketing
61
Journal of service management
59
Journal of business research : JBR
55
Journal of service research : JSR
44
Services marketing quarterly
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
Journal of retailing and consumer services
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The journal of business & industrial marketing
22
International journal of services technology and management
21
Journal of service research
21
European review of service economics and management
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Service business
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European journal of operational research : EJOR
17
European journal of marketing : EJM
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Información comercial española : ICE : revista de economía
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Revue d'économie industrielle
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Management science : journal of the Institute for Operations Research and the Management Sciences
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International journal of quality and service sciences
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International journal of contemporary hospitality management
11
International journal of services and standards
11
Journal of marketing
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Managing service quality : MSQ ; an international journal
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Research policy : policy, management and economic studies of science, technology and innovation
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International journal of innovation management
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International journal of production research
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International journal of business information systems : IJBIS
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Marketing theory
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Production and operations management : an international journal of the Production and Operations Management Society
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World development : the multi-disciplinary international journal devoted to the study and promotion of world development
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Applied economics letters
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DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
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International journal of services, economics and management
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Journal of Southeast Asian economies
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1
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
2
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
3
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
4
Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
Saved in:
5
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
6
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
7
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
8
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
9
The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan
;
Martin, Emma
;
Altinay, Levent
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
Saved in:
10
Informing timeshare exchange services on the drivers of customer-driven co-production
Lelo de Larrea, Gabriela
;
Gregory, Amy M.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012388592
Saved in:
11
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
12
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
13
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
14
Selling relationship quality to increase salesperson performance in the pharmacy industry
Udayana, Ida Bagus Nyoman
;
Farida, Naili
;
Ardyan, Elia
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 262-285
Persistent link: https://www.econbiz.de/10012106461
Saved in:
15
An efficient supplier selection model for hospital pharmacy through fuzzy AHP and fuzzy TOPSIS
Manivel, P.
;
Ranganathan, Rajesh
- In:
International journal of services and operations management
33
(
2019
)
4
,
pp. 468-493
Persistent link: https://www.econbiz.de/10012145288
Saved in:
16
Conceptualising the framework for effectiveness of customer value co-creation in service innovation
Shah, Tejas R.
- In:
International journal of services and operations management
31
(
2018
)
1
,
pp. 121-136
Persistent link: https://www.econbiz.de/10011981101
Saved in:
17
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
18
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
19
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
20
Making innovation happen through building social capital and scanning environment
Tang, Ta-Wei
- In:
International journal of hospitality management
56
(
2016
),
pp. 56-65
Persistent link: https://www.econbiz.de/10011520944
Saved in:
21
Designing lifestyle hotels
Cheng, Jen-Son
;
Tang, Ta-Wei
;
Wang, Tsai-Chiao
- In:
International journal of hospitality management
58
(
2016
),
pp. 95-106
Persistent link: https://www.econbiz.de/10011581400
Saved in:
22
Better user-developer communication in service development by collaborative physical modelling
Helminen, Pia
;
Mäkinen, Samuli
;
Holopainen, Mari
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10011584480
Saved in:
23
Shift from product supply chain management to services supply chain management : a review
Thakur, Vikas
;
Anbanandam, Ramesh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 316-346
Persistent link: https://www.econbiz.de/10011588166
Saved in:
24
A review of DEA-based resource and cost allocation models : implications for services
White, Sheneeta W.
;
Bordoloi, Sanjeev K.
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 86-101
Persistent link: https://www.econbiz.de/10011402352
Saved in:
25
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
26
Using VAR for strategic capacity allocation : an airline perspective
Leon, Steven
;
Szmerekovsky, Joseph
;
Tolliver, Denver
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 127-149
Persistent link: https://www.econbiz.de/10011380053
Saved in:
27
Market orientation in mid-range service, urban hotels : how to apply the MKTOR instrument
Campo, Sara
;
Díaz, Ana M.
;
Yagüe Guillén, María Jésus
- In:
International journal of hospitality management
43
(
2014
),
pp. 76-86
Persistent link: https://www.econbiz.de/10010427931
Saved in:
28
Codes of ethics, corporate philanthrophy, and employee responses
Lee, Yong-ki
;
Choi, Joowon
;
Moon, Bo Young
;
Babin, Barry J.
- In:
International journal of hospitality management
39
(
2014
),
pp. 97-106
Persistent link: https://www.econbiz.de/10010389406
Saved in:
29
An inter-paradigmatic agenda for research, education and practice in hospitality management
Israeli, Aviad A.
- In:
International journal of hospitality management
42
(
2014
),
pp. 188-191
Persistent link: https://www.econbiz.de/10010410736
Saved in:
30
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
31
Impact of service co-creation on performance of firms : the mediating role of market oriented strategies
Verma, Rajeev
;
Rajagopal
;
Mercado, Pável Reyes
- In:
International journal of services and operations management
15
(
2013
)
4
,
pp. 449-466
Persistent link: https://www.econbiz.de/10009786589
Saved in:
32
Modularity and customisation in LSPs' service strategies
Rajahonka, Mervi
;
Bask, Anu
;
Lipponen, Mervi
- In:
International journal of services and operations management
16
(
2013
)
2
,
pp. 174-204
Persistent link: https://www.econbiz.de/10010230189
Saved in:
33
A classification of service facilities, servicescapes and service factories
Tinnilä, Markku
- In:
International journal of services and operations management
11
(
2012
)
3
,
pp. 267-291
Persistent link: https://www.econbiz.de/10009512839
Saved in:
34
Effects of the Door-in-the-Face technique on restaurant customers’ behavior
Guéguen, Nicolas
;
Jacob, Céline
;
Meineri, Sébastien
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 759-761
Persistent link: https://www.econbiz.de/10009130519
Saved in:
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