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~subject:"Kundenzufriedenheit"
~subject:"E-commerce"
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Kundenzufriedenheit
E-commerce
Travel agency
189
Reisevermittler
187
Tourism
76
Tourismus
76
Electronic Commerce
58
Online retailing
54
Online-Handel
54
Tourism industry
52
Tourismuswirtschaft
52
Consumer behaviour
48
Konsumentenverhalten
48
Holiday behaviour
42
Urlaubsverhalten
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32
Hotellerie
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Customer satisfaction
30
Social Web
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Social web
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Dienstleistungsqualität
21
Service quality
21
Internet marketing
20
Online-Marketing
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Beziehungsmarketing
18
Relationship marketing
18
Tourism marketing
17
Tourismusmarketing
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Website
17
Preismanagement
16
Pricing strategy
16
Confidence
13
Online travel agency
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Vertrauen
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Viral marketing
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Virales Marketing
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Law, Chun Hung Roberts
4
Chen, Hsiangting Shatina
2
Dhir, Amandeep
2
Guo, Xiaolong
2
Hunold, Matthias
2
Kaur, Puneet
2
Kesler, Reinhold
2
Kim, Insin
2
Laitenberger, Ulrich
2
Mäntymäki, Matti
2
Talwar, Shalini
2
Yuan, Jingxue
2
Ünal, Caner
2
Abou-Shouk, Mohamed A.
1
Agag, Gomaa M.
1
Ahn, Young-joo
1
Albayrak, Tahir
1
Alonso-Almeida, María Mar del
1
Ampountolas, Apostolos
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Angeloni, Silvia
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Bagur-Femenías, Llorenç
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Bala, Pradip Kumar
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Bano, Naseem
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Chatterjee, Sheshadri
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Chen, Chia-Wen
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Chen, Ja-Shen
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Chiffer, Elizabeth
1
Choi, Sooyoung
1
Choi, Youngjoon
1
Choy, Monica W. C.
1
Chung, Namho
1
Coenders, Germà
1
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Journal of travel and tourism marketing
11
International journal of hospitality management
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Journal of revenue and pricing management
4
Journal of hospitality marketing & management
3
Journal of vacation marketing
3
Tourism management : research, policies, practice
3
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Service business
2
Tourism economics : the business and finance of tourism and recreation
2
Asia Pacific business review
1
Discussion papers / CEPR
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
EuroMed journal of management : EMJM
1
Gabler Edition Wissenschaft
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
International journal of business information systems : IJBIS
1
International journal of electronic business : IJEB
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of operations and quantitative management : IJOQM
1
Inventi impact: retailing & consumer services
1
Inventi impact: supply chain & logistics
1
Journal of Asia Pacific business
1
Journal of Islamic marketing
1
Journal of business economics and management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of promotion management : JPM
1
Journal of retailing and consumer services
1
Journal of the Operational Research Society
1
Journal of vacation marketing : an international journal
1
Managing global transitions : international research journal
1
Manthan : journal of commerce and management
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Online reputation management in destination and hospitality : what we know, what we need to know
1
Quantitative marketing and economics : QME
1
Theoretical economics letters
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
74
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1
Factors influencing recommendation of sub-Saharan Africa travel products : a Hong Kong-Kenya importance-performance analysis
Choy, Monica W. C.
;
Kamoche, Ken
- In:
Tourism economics : the business and finance of tourism …
28
(
2022
)
4
,
pp. 1101-1128
Persistent link: https://www.econbiz.de/10013267992
Saved in:
2
The personalized recommendation for OTA flight cancellation and change services during the pandemic
Gong, Zhicheng
;
Wang, Hao
;
Nie, Qiangqiang
;
Zhang, Zhenhua
- In:
Journal of revenue and pricing management
22
(
2023
)
2
,
pp. 157-165
Persistent link: https://www.econbiz.de/10014250099
Saved in:
3
Specifics of online reputation management of hotel services intermediaries and their role in reputation creation
Kvítková, Zuzana
;
Petrů, Zdenka
- In:
Online reputation management in destination and …
,
(pp. 91-110)
.
2023
Persistent link: https://www.econbiz.de/10014284888
Saved in:
4
Double blades : does a sharing platform benefit from integration to a popular OTA platform?
Li, Chunhong
;
Deng, Lingfei
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014285173
Saved in:
5
Factors affecting consumers' behavioural intention to book travel products online using e-commerce : a case of online travel agencies
Sujood
;
Hamid, Sheeba
;
Bano, Naseem
;
Jameel, Syed Talha
; …
- In:
International journal of electronic business : IJEB
18
(
2023
)
3
,
pp. 269-298
Persistent link: https://www.econbiz.de/10014309281
Saved in:
6
Customer participation, value co-creation and customer loyalty : evidence from Umrah travel agencies in Indonesia
Mursid, Ali
;
Wu, Cedric Hsi-Jui
- In:
Journal of Islamic marketing
13
(
2022
)
3
,
pp. 628-648
Persistent link: https://www.econbiz.de/10012880208
Saved in:
7
Examining the influential components of tourists' intention to use travel apps : the importance-performance map analysis
Pipatpong Fakfare
;
Noppadol Manosuthi
- In:
Journal of hospitality and tourism insights
6
(
2023
)
3
,
pp. 1144-1168
Persistent link: https://www.econbiz.de/10014364002
Saved in:
8
Customer acceptance of online travel agents in Indonesia
Mohammad Nabil Almunawar
;
Muhammad Anshari
;
Syamimi …
- In:
Journal of Asia Pacific business
23
(
2022
)
3
,
pp. 254-272
Persistent link: https://www.econbiz.de/10013417023
Saved in:
9
Does it pay to book direct? : customers’ perceptions of online channel distributors, price, and loyalty membership on brand dimensions
Lee, Seung Hyun
;
Deale, Cynthia S.
;
Lee, Jaeyong
- In:
Journal of revenue and pricing management
21
(
2022
)
6
,
pp. 657-667
Persistent link: https://www.econbiz.de/10013463859
Saved in:
10
Vertical integration of platforms and product prominence
Cure, Morgane
;
Hunold, Matthias
;
Kesler, Reinhold
; …
- In:
Quantitative marketing and economics : QME
20
(
2022
)
4
,
pp. 353-395
Persistent link: https://www.econbiz.de/10013457365
Saved in:
11
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
12
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
13
Perceived affordances and regret in online travel agencies
Jo, Hwirim
;
Chung, Namho
;
Hlee, Sunyoung
;
Koo, Chulmo
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
5
,
pp. 1024-1042
Persistent link: https://www.econbiz.de/10013258949
Saved in:
14
Gamification in OTA platforms : a mixed-methods research involving online shopping carnival
Shi, Si
;
Leung, Wilson Ka-shing
;
Munelli, Flavia
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013194436
Saved in:
15
The determinants of e-tourism websites for tourists while selecting a travel destination
Chatterjee, Sheshadri
;
Majumdar, Dipasree
;
Misra, Sanjay
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 334-359
Persistent link: https://www.econbiz.de/10014309743
Saved in:
16
How does customer psychological empowerment affect value co-creation? : an empirical study of travel agencies in Mainland China
Hu, Xiaoping
;
Li, Xi
- In:
Asia Pacific business review
28
(
2022
)
3
,
pp. 431-459
Persistent link: https://www.econbiz.de/10013358750
Saved in:
17
Will blockchain shift online travel agencies toward growth or to an end?
Ampountolas, Apostolos
;
Chiffer, Elizabeth
- In:
Tourism economics : the business and finance of tourism …
28
(
2022
)
5
,
pp. 1342-1347
Persistent link: https://www.econbiz.de/10013392316
Saved in:
18
The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
2
,
pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
Saved in:
19
What makes you continuously use chatbot services? : evidence from Chinese online travel agencies
Li, Lin
;
Lee, Kyung Young
;
Emokpae, Emmanuel
;
Yang, …
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 575-599
Persistent link: https://www.econbiz.de/10012666414
Saved in:
20
Impacts of quality certification on online reviews and pricing strategies in the hospitality industry
Sutherland, Ian
;
Sim, Youngseok
;
Lee, Seul Ki
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012435926
Saved in:
21
Online search engines and online travel agencies : a comparative approach
Angeloni, Silvia
;
Rossi, Claudio
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 720-749
Persistent link: https://www.econbiz.de/10012520336
Saved in:
22
Exploring the drivers of customers' brand attitudes of online travel agency services : a text-mining based approach
Ray, Arghya
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Journal of business research : JBR
128
(
2021
),
pp. 391-404
Persistent link: https://www.econbiz.de/10012494465
Saved in:
23
Mitigating resource dependence on internet visibility providers : exploring complementarity effects in the positioning of small hotels on online intermediaries
Neirotti, Paolo
;
Raguseo, Elisabetta
- In:
Information & management : the internat. journal of …
58
(
2021
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10012494871
Saved in:
24
A picture is worth a thousand words : the role of a cover photograph on a travel agency's online identity
Luo, Yi
;
Tang, Liang
;
Kim, Eojina
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495068
Saved in:
25
Barriers and facilitators of B2B degree of digital use in travel services supply-chain : an integration of operational and behavioral perspective
Ghosh, Deviprasad
- In:
International journal of operations and quantitative …
27
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10013362120
Saved in:
26
Rankings of online travel agents, channel pricing, and consumer protection
Hunold, Matthias
;
Kesler, Reinhold
;
Laitenberger, Ulrich
- In:
Marketing science : the marketing journal of the …
39
(
2020
)
1
,
pp. 92-116
Persistent link: https://www.econbiz.de/10012183077
Saved in:
27
Online travel agency price presentation : examining the influence of price dispersion on travelers' hotel preference
Kim, Jungkeun
;
Franklin, Drew
;
Phillips, Megan
;
Hwang, …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
4
,
pp. 704-721
Persistent link: https://www.econbiz.de/10012215753
Saved in:
28
Price parity clauses for hotel room booking : empirical evidence from regulatory change
Ennis, Sean
;
Ivaldi, Marc
;
Lagos, Vicente
-
2020
Persistent link: https://www.econbiz.de/10012225607
Saved in:
29
Mediating effects of attitude, subjective norms and perceived behavioural control for mobile payment-based hotel reservations
Sun, Sunny
;
Law, Chun Hung Roberts
;
Schuckert, Markus
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146206
Saved in:
30
The effect of online interaction and trust on consumers' value co-creation behavior in the online travel community
Shen, Han
;
Wu, Luorong
;
Yi, Sitong
;
Xue, Lan
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 418-428
Persistent link: https://www.econbiz.de/10012289345
Saved in:
31
The effect of service climate and internal marketing on organisational citizenship behaviour and customer orientation of service providers (case of study : travel and tourism agenc...
Oureh, Sara Esmaeil
;
Mokhtaran, Mahrokh
- In:
EuroMed journal of management : EMJM
3
(
2020
)
3/4
,
pp. 196-207
Persistent link: https://www.econbiz.de/10012504166
Saved in:
32
Exploring travellers booking factors through online booking agency
Mohd. Haniff Jedin
;
Kohila Ranjini, Annathurai
- In:
International journal of business information systems : …
35
(
2020
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10012312938
Saved in:
33
A netnographic and regression approach to study customer skepticism towards online travel companies
Kumar, Apoorva
;
Garga, Pawan
- In:
Manthan : journal of commerce and management
7
(
2020
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10012291504
Saved in:
34
Barriers toward purchasing from online travel agencies
Talwar, Shalini
;
Dhir, Amandeep
;
Kaur, Puneet
; …
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012293800
Saved in:
35
Why do people purchase from online travel agencies (OTAs)? : a consumption values perspective
Talwar, Shalini
;
Dhir, Amandeep
;
Kaur, Puneet
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012293868
Saved in:
36
Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping
;
Cárdenas, David A.
;
Harrill, Rich
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
Saved in:
37
Overall perceived value of a tourism service delivered via different media : a cross-cultural perspective
Sabiote-Ortiz, Carmen M.
;
Frías-Jamilena, Dolores M.
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10011427731
Saved in:
38
Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours
Ozturk, Yuksel
;
San, Rana Allahyari
;
Okumus, Fevzi
; …
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011986581
Saved in:
39
Cooperation and competition between online travel agencies and hotels
Chang, Yu-Wei
;
Hsu, Ping-Yu
;
Lan, Yi-chen
- In:
Tourism management : research, policies, practice
71
(
2019
),
pp. 187-196
Persistent link: https://www.econbiz.de/10011987899
Saved in:
40
Developing inter-organizational relationships with online travel agencies (OTAs) and the hotel industry
Yin, Cherry Huang
;
Goh, Edmund
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 428-442
Persistent link: https://www.econbiz.de/10012179417
Saved in:
41
Travelers' parasocial interactions in online travel communities
Choi, Sooyoung
;
Kim, Insin
;
Cha, Kyungsoo
;
Suh, Yong-Kun
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10012179492
Saved in:
42
Digital environment and internet mobile trends : hotels and travel agencies perspective
Praničevič, Garbin
;
Križan, Anja
;
Peterlin, Judita
- In:
Managing global transitions : international research journal
17
(
2019
)
1
,
pp. 5-17
Persistent link: https://www.econbiz.de/10012199924
Saved in:
43
Predicting online travel adoption intention of an Indian consumer : a SEM-neural network approach
Koundinya, Chakravarthi
- In:
Theoretical economics letters
9
(
2019
)
2
,
pp. 348-375
Persistent link: https://www.econbiz.de/10012005452
Saved in:
44
Conflict management styles of professional tour guides : a cluster analysis
Caber, Meltem
;
Ünal, Caner
;
Cengizci, Aslıhan Dursun
; …
- In:
Tourism management perspectives : TMP
30
(
2019
),
pp. 89-97
Persistent link: https://www.econbiz.de/10012007855
Saved in:
45
Understanding of online hotel booking process : a multiple method approach
Park, Sangwon
;
Yin, Yizhen
;
Son, Byung-Gak
- In:
Journal of vacation marketing
25
(
2019
)
3
,
pp. 334-348
Persistent link: https://www.econbiz.de/10012165871
Saved in:
46
Do tourists have different motivations for online travel purchasing? : a segmentation of the Russian market
Albayrak, Tahir
;
Dursun, Aslıhan
;
Ünal, Caner
- In:
Journal of vacation marketing
25
(
2019
)
4
,
pp. 432-443
Persistent link: https://www.econbiz.de/10012166087
Saved in:
47
What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
Saved in:
48
Sizing the pool of online users : a dynamic pricing model for online travel agencies
Shi, Ye
;
Guo, Xiaolong
;
Peng, Ting
- In:
Journal of the Operational Research Society
69
(
2018
)
9
,
pp. 1456-1467
Persistent link: https://www.econbiz.de/10012227901
Saved in:
49
Investigation of the technology effects of online travel media on virtual travel experience and behavioral intention
Choi, Youngjoon
;
Hickerson, Benjamin
;
Lee, Jin-soo
- In:
Journal of travel and tourism marketing
35
(
2018
)
3
,
pp. 320-335
Persistent link: https://www.econbiz.de/10011886095
Saved in:
50
The impact of perceived security and consumer innovativeness on e-loyalty in online travel shopping
Cui, Feng
;
Lin, Derong
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
35
(
2018
)
6
,
pp. 819-834
Persistent link: https://www.econbiz.de/10011918096
Saved in:
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