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Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.; Bock, Dora; Smith, Jeffery S.; … - In: Journal of retailing 93 (2017) 4, pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
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It depends : moderating the relationships among perceived waiting time, anger, and regret
Voorhees, Clay M.; Baker, Julie; Bourdeau, Brian L.; … - In: Journal of service research : JSR 12 (2009/10) 2, pp. 138-155
Persistent link: https://www.econbiz.de/10003901023
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Value creation : assessing the relationships between quality, consumption value and behavioural intentions at sporting events
Yoshida, Masayuki; James, Jeffrey D.; Cronin, J. J. - In: International journal of sports marketing & sponsorship 14 (2012/13) 2, pp. 126-150
Persistent link: https://www.econbiz.de/10009741438
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Sport event innovativeness : conceptualization, measurement, and its impact on consumer behavior
Yoshida, Masayuki; James, Jeffrey D.; Cronin, J. J. - In: Sport management review 16 (2013) 1, pp. 68-84
Persistent link: https://www.econbiz.de/10009700220
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Symbolic drivers of consumer-brand identification and disidentification
Wolter, Jeremy S.; Brach, Simon; Cronin, J. J.; Bonn, … - In: Journal of business research : JBR 69 (2016) 2, pp. 785-793
Persistent link: https://www.econbiz.de/10011436273
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The role of corporate social responsibility in consumer evaluation of nutrition information disclosure by retail restaurants
Ye, Christine; Cronin, J. J.; Peloza, John - In: Journal of business ethics : JOBE 130 (2015) 2, pp. 313-326
Persistent link: https://www.econbiz.de/10011337133
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Toward social responsibility, not the social responsibility semblance : marketing does not need a conscience
Gaski, John F. - In: AMS review : official publication of the Academy of … 12 (2022) 1/2, pp. 7-24
Persistent link: https://www.econbiz.de/10013401656
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The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.; Cronin, J. J.; Padgett, Daniel T.; … - In: The journal of services marketing 38 (2024) 3, pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
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Using an old dog for new tricks : a regulatory focus perspective on consumer acceptance of RFID applications
Smith, Jeffery S.; Gleim, Mark R.; Robinson, Stacey G.; … - In: Journal of service research : JSR 17 (2014) 1, pp. 85-101
Persistent link: https://www.econbiz.de/10010356875
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Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.; Park, Sung-hee Sunny; Smith, … - In: Information & management : the internat. journal of … 46 (2009) 6, pp. 335-341
Persistent link: https://www.econbiz.de/10003876657