//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
~isPartOf:"International journal of quality & reliability management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Kundenzufriedenheit
52
Dienstleistungsqualität
46
Service quality
46
Quality management
17
Qualitätsmanagement
17
Beziehungsmarketing
15
Consumer behaviour
15
Konsumentenverhalten
15
Relationship marketing
15
Satisfaction
8
Gesundheitsversorgung
7
Health care
7
Hospital
7
Krankenhaus
7
Customer loyalty
6
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
Online retailing
5
Online-Handel
5
Patienten
5
Patients
5
Bank
4
Internet
4
Product quality
4
Produktqualität
4
China
3
Electronic Banking
3
Electronic banking
3
India
3
Indien
3
Loyalty
3
Measurement
3
Messung
3
Mobile communications
3
Mobilkommunikation
3
Nigeria
3
Pakistan
3
more ...
less ...
Online availability
All
Undetermined
34
Type of publication
All
Article
53
Type of publication (narrower categories)
All
Article in journal
53
Aufsatz in Zeitschrift
53
Case study
1
Fallstudie
1
Language
All
English
53
Author
All
Dabestani, Reza
2
Fatima, Johra Kayeser
2
Izogo, Ernest Emeka
2
Malik, Shahab Alam
2
Saljoughian, Mohammad
2
Shabbir, Asma
2
Shahin, Arash
2
Sik, Sumaedi
2
Abdullah, Firdaus
1
Abu-El Samen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adhikari, Arnab
1
Aggarwal, Vaibhav
1
Ahlawat, Pardeep
1
Ahmad Jusoh
1
Akroush, Mamoun N.
1
Al Haj Eid, Mohammad Badi’
1
Al Kuwaiti, Ibrahim A.
1
Alarifi, Areej Abdulrahman
1
Alexiadou, Chrysi
1
Ali, Faizan
1
Alizadeh, Somayeh
1
Amat-Lefort, Natalia
1
Amritesh
1
Andronikidis, Andreas
1
Astrini, Nidya Judhi
1
Azizi, Majid
1
Bakti, I Gede Mahatma Yuda
1
Bamford, David
1
Barravecchia, Federico
1
Barros Jerônimo, Taciana de
1
Bellou, Victoria
1
Bhoria, Navdeep
1
Biscaia, Ana Rita
1
Chatterjee, Jayanta
1
Chavan, Meena
1
Chugh, Tarun
1
Dandis, Ala' Omar
1
Dayan, Aysenur
1
Dayan, Mumin
1
more ...
less ...
Published in...
All
International journal of quality & reliability management
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
290
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Cogent business & management
86
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
77
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
more ...
less ...
Source
All
ECONIS (ZBW)
53
Showing
1
-
50
of
53
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Pantouvakis, Angelos
;
Vlachos, Ilias
;
Polemis, Dionysios
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10014470823
Saved in:
2
An empirical assessment of customer satisfaction of internet banking service quality : hybrid model approach
Kashyap, Sachin
;
Gupta, Sanjeev
;
Chugh, Tarun
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 360-391
Persistent link: https://www.econbiz.de/10014470837
Saved in:
3
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
4
The perceived quality of green buildings : from a review of occupant satisfaction towards a conceptual framework
Halicioglu, Fahriye Hilal
;
Gurel, Kubra
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 757-777
Persistent link: https://www.econbiz.de/10014483065
Saved in:
5
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
6
Measuring QSR service quality on behavioral intentions of gen Z customers using QUICKSERV : mediating effect of service value and satisfaction
Ghosh, Pratik
;
Jhamb, Deepika
;
Dhiman, Rahul
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2351-2370
Persistent link: https://www.econbiz.de/10014470786
Saved in:
7
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
8
A model of health-related quality of life during COVID-19 pandemic : the role of food customer loyalty and affordability
Sik, Sumaedi
;
Sumardjo, Sumardjo
;
Saleh, Amiruddin
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2612-2631
Persistent link: https://www.econbiz.de/10014470809
Saved in:
9
Destination quality, fantasy experience and revisit intention : a study on domestic honeymoon tourism
Kumar, Pankaj
;
Ahlawat, Pardeep
;
Aggarwal, Vaibhav
; …
- In:
International journal of quality & reliability management
40
(
2023
)
8
,
pp. 1899-1924
Persistent link: https://www.econbiz.de/10014332207
Saved in:
10
Which antecedents contribute most to the loyal behaviour of online second-hand market shoppers?
Llach, Josep
;
Vila-Brunet, Neus
;
Manresa, Alba
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2064-2082
Persistent link: https://www.econbiz.de/10014429660
Saved in:
11
Quality 4.0 : big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Amat-Lefort, Natalia
;
Barravecchia, Federico
; …
- In:
International journal of quality & reliability management
40
(
2023
)
4
,
pp. 990-1008
Persistent link: https://www.econbiz.de/10014267152
Saved in:
12
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
13
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
14
Determinants of continuance intention to use mobile self-scanning applications in retail
Ferreira, Andreia
;
Silva, Graça Miranda
;
Dias, Álvaro …
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 455-477
Persistent link: https://www.econbiz.de/10013535692
Saved in:
15
The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
Saved in:
16
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
Saved in:
17
An empirical investigation of the factors affecting customer lifetime value
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
;
Robin, …
- In:
International journal of quality & reliability management
39
(
2022
)
4
,
pp. 910-935
Persistent link: https://www.econbiz.de/10013169493
Saved in:
18
Service quality benchmarking of amusement parks using a hybrid approach
James, Ajith Tom
- In:
International journal of quality & reliability management
39
(
2022
)
4
,
pp. 1000-1019
Persistent link: https://www.econbiz.de/10013169515
Saved in:
19
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
Saved in:
20
The Excellence Grid : a tool to identify attributes that drive service excellence
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of quality & reliability management
34
(
2017
)
8
,
pp. 1209-1228
Persistent link: https://www.econbiz.de/10011754337
Saved in:
21
Equating the expected and perceived service quality : a comparison between public and private healthcare service providers
Shabbir, Asma
;
Malik, Shahab Alam
;
Janjua, Saquib Yusaf
- In:
International journal of quality & reliability management
34
(
2017
)
8
,
pp. 1295-1317
Persistent link: https://www.econbiz.de/10011754352
Saved in:
22
Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
23
Quality management and customer results : the tourist accommodation sector in Spain
Álvarez-García, José
;
Río Rama, María de la Cruz del
; …
- In:
International journal of quality & reliability management
34
(
2017
)
5
,
pp. 701-719
Persistent link: https://www.econbiz.de/10011706956
Saved in:
24
Quality in bank service encounters : assessing the equivalence of customers' and front-line employees' perceptions
Alexiadou, Chrysi
;
Stylos, Nikolaos
;
Andronikidis, Andreas
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1431-1450
Persistent link: https://www.econbiz.de/10011805122
Saved in:
25
Assessing customer satisfaction and loyalty in the retail sector
Biscaia, Ana Rita
;
Rosa, Maria João Valente061467251!
; …
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1508-1529
Persistent link: https://www.econbiz.de/10011805132
Saved in:
26
Service quality at the London 2012 games : a paralympics athletes survey
Bamford, David
;
Dehe, Benjamin
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 142-159
Persistent link: https://www.econbiz.de/10011459936
Saved in:
27
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
28
Modelling satisfaction-commitment relationship in developing country context
Fatima, Johra Kayeser
;
Razzaque, Mohammad A.
;
Di …
- In:
International journal of quality & reliability management
33
(
2016
)
7
,
pp. 985-1001
Persistent link: https://www.econbiz.de/10011604036
Saved in:
29
Perceptions of care quality and the effect on patient satisfaction
Johnson, Dana M.
;
Russell, Roberta S.
;
White, Sheneeta W.
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1202-1229
Persistent link: https://www.econbiz.de/10011606598
Saved in:
30
Measuring patieints' healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan
Shabbir, Asma
;
Malik, Shahab Alam
;
Malik, Shujah Alam
- In:
International journal of quality & reliability management
33
(
2016
)
5
,
pp. 538-557
Persistent link: https://www.econbiz.de/10011583501
Saved in:
31
Quality of care and patient satisfaction amongst Caucasian and non-Caucasian patients : a mixed-method study in Australia
Alizadeh, Somayeh
;
Chavan, Meena
;
Hamin, Hamin
- In:
International journal of quality & reliability management
33
(
2016
)
3
,
pp. 298-320
Persistent link: https://www.econbiz.de/10011564087
Saved in:
32
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
33
Combination of importance-performance analysis and response surface methodology for enhancing satisfaction
Pak, Ro Jin
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 792-803
Persistent link: https://www.econbiz.de/10011591159
Saved in:
34
An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines : findings from foreigners and overseas Pakistani customers
Ali, Faizan
;
Dey, Bidit Lal
;
Filieri, Raffaele
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 486-502
Persistent link: https://www.econbiz.de/10011376760
Saved in:
35
Perceived service quality and satisfaction of self-service technology : the case of automated teller machines
Narteh, Bedman
- In:
International journal of quality & reliability management
32
(
2015
)
4
,
pp. 361-380
Persistent link: https://www.econbiz.de/10011305182
Saved in:
36
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka
;
Ogba, Ike-Elechi
- In:
International journal of quality & reliability management
32
(
2015
)
3
,
pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
Saved in:
37
Factors influencing the behavioral intention of public transport passengers
Widianti, Tri
;
Sik, Sumaedi
;
Bakti, I Gede Mahatma Yuda
; …
- In:
International journal of quality & reliability management
32
(
2015
)
7
,
pp. 666-692
Persistent link: https://www.econbiz.de/10011442166
Saved in:
38
Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
Saved in:
39
Conceptualizing e-government service quality under credence based settings : a case of e-counseling in India
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
International journal of quality & reliability management
31
(
2014
)
7
,
pp. 764-787
Persistent link: https://www.econbiz.de/10010392885
Saved in:
40
Developing a HospiSE scale for hospital service excellence
Ho, Voon Boo
;
Abdullah, Firdaus
;
Lee, Nagarajah
;
Kueh, Karen
- In:
International journal of quality & reliability management
31
(
2014
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10010250049
Saved in:
41
Measuring quality service : the use of a SERVPERF scale as an input for ELECTRE TRI multicriteria model
Barros Jerônimo, Taciana de
;
Medeiros, Denise
- In:
International journal of quality & reliability management
31
(
2014
)
6
,
pp. 652-664
Persistent link: https://www.econbiz.de/10010387096
Saved in:
42
Service quality evaluation of car rental industry in China
Zhang, Min
;
Xie, Yueyue
;
Huang, Lili
;
He, Zhen
- In:
International journal of quality & reliability management
31
(
2014
)
1
,
pp. 82-102
Persistent link: https://www.econbiz.de/10010254288
Saved in:
43
Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model
Tontini, Gerson
;
Picolo, Jaime Dagostin
- In:
International journal of quality & reliability management
31
(
2014
)
1
,
pp. 32-52
Persistent link: https://www.econbiz.de/10010254300
Saved in:
44
Implementing of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study : kitchen worktops factory
Nabavi, Vahid
;
Azizi, Majid
;
Faezipour, Mehdi
- In:
International journal of quality & reliability management
31
(
2014
)
8
,
pp. 921-937
Persistent link: https://www.econbiz.de/10010413632
Saved in:
45
Mobile SERVQUAL : a comparative analysis of customers' an managers' perceptions
Abu-El Samen, Amjad A.
;
Akroush, Mamoun N.
;
Abu-Lail, …
- In:
International journal of quality & reliability management
30
(
2013
)
4
,
pp. 403-425
Persistent link: https://www.econbiz.de/10009748531
Saved in:
46
The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza
;
Rizzuto, Daniela
- In:
International journal of quality & reliability management
30
(
2013
)
7
,
pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
Saved in:
47
Assessing the impact of failures in service operations using experimental design with simulation
Gliatis, Vassilis
;
Minis, Ioannis
;
Lavasa, Kiriaki Myrto
- In:
International journal of quality & reliability management
30
(
2013
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10010192089
Saved in:
48
Residents' perception of the quality of public housing in urban areas in Ogun State, Nigeria
Ibem, Eziyi O.
- In:
International journal of quality & reliability management
29
(
2012
)
9
,
pp. 1000-1018
Persistent link: https://www.econbiz.de/10009667800
Saved in:
49
Relationship quality : upshot of mindfulness-based marketing strategy in small organisations
Ndubisi, Nelson Oly
- In:
International journal of quality & reliability management
29
(
2012
)
6
,
pp. 626-641
Persistent link: https://www.econbiz.de/10009620499
Saved in:
50
Satisfaction and dissatisfaction in online auctions : an empirical analysis
Huang, Xiaowen
;
Finch, Byron J.
- In:
International journal of quality & reliability management
27
(
2010
)
8
,
pp. 878-892
Persistent link: https://www.econbiz.de/10008749012
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->