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Customer satisfaction
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Kundenzufriedenheit
81
Holiday behaviour
41
Urlaubsverhalten
41
Consumer behaviour
34
Konsumentenverhalten
34
Tourism
34
Tourismus
34
Tourism industry
27
Tourismuswirtschaft
27
Dienstleistungsqualität
24
Service quality
24
Tourism marketing
20
Tourismusmarketing
20
Beziehungsmarketing
19
Relationship marketing
19
Emotion
13
Destination management
11
Destinationsmanagement
11
Hotel industry
11
Hotellerie
11
Tourist satisfaction
9
International tourism
7
Internationaler Tourismus
7
Zufriedenheit
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Customer service
5
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Job satisfaction
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Kundenservice
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Restaurant industry
5
China
4
Destination loyalty
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Nature reserve
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Perceived value
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81
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Prayag, Girish
4
Caber, Meltem
2
Cervera-Taulet, Amparo
2
Han, Heesup
2
Huan, Tzung-cheng
2
Muskat, Birgit
2
Olugbade, Olusegun A.
2
Rathnayake, Rathnayake Mudiyanselage Wasantha
2
Taheri, Babak
2
Wolf, Isabelle D.
2
Xu, Jing
2
Akinci, Serkan
1
Aksoy, Safak
1
Al-Baity, Mohamed
1
Albayrak, Tahir
1
Almeida-García, Fernando
1
Alola, Uju Violet
1
Alrwajfah, Moayad Mohammad
1
An, Soyoung
1
Andrianto, Tomy
1
Arteaga, Francisco
1
Avci, Turgay
1
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1
Barrutia, José M.
1
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1
Björk, Peter
1
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1
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1
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Tourism management perspectives : TMP
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
290
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Services marketing quarterly
99
Cogent business & management
96
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
77
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
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81
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1
Can bike-sharing availability improve tourist satisfaction? : evidence in Chicago
Zhang, Ziqiong
;
Yang, Yang
;
Yang, Sen
;
Zhang, Zili
- In:
Tourism management perspectives : TMP
48
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014461385
Saved in:
2
Exploring the effects of customers' assessments of a restaurant's atmospherics and emotional assessments on a fine-dining experience and intentions to return
Leong, Man Wai Aliana
;
Chen, Kuan-Ying
;
Chen, Hung-Bin
; …
- In:
Tourism management perspectives : TMP
47
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014318829
Saved in:
3
Unexpected surprise : emotion analysis and aspect based sentiment analysis (ABSA) of user generated comments to study behavioral intentions of tourists
Mehra, Payal
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014283421
Saved in:
4
How to improve travel-app use continuance : The moderating role of culture
Coves-Martínez, Ángel L.
;
Sabiote Ortiz, Carmen M.
; …
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014283424
Saved in:
5
The effect of customer incivility on employees' work effort and intention to quit : mediating role of job satisfaction
Doğantekin, Ali
;
Boǧan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014283435
Saved in:
6
How perceived authenticity affects tourist satisfaction and behavioral intention towards natural disaster memorials : a mediation analysis
Wang, Jinwei
;
Chang, Mengqian
;
Luo, Xianrong
;
Qiu, Rui
; …
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310295
Saved in:
7
Using authenticity cues to increase repurchase intention in restaurants : should the focus be on ability or morality?
Xu, Jing
;
Song, Hanqun
;
Prayag, Girish
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014310348
Saved in:
8
The impact of restorative destination environments on tourists' well-being and environmentally responsible behavior : a reasonable person model
Qiu, Hanqin
;
Wang, Guoquan
;
Ren, Lianping
;
Zhang, Junjiao
; …
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013494148
Saved in:
9
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
10
Volunteers of mega-events as co-creators of host destinations : volunteers' experience, value, and satisfaction toward host destination
Kim, Mina
;
Kim, Hany
;
Kim, Daehwan
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013494200
Saved in:
11
Intergroup contact between front-line cruise staff and LGBT passengers
Jarvis, Nigel
;
Weeden, Clare
;
Ladkin, Adele
;
Taylor, Tom
- In:
Tourism management perspectives : TMP
42
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364419
Saved in:
12
The self-concept and psychological antecedents of intention to recommend a heritage site : the moderating effects of visitor type
Prayag, Girish
;
Pung, Jessica Mei
;
Lee, Craig
;
Del …
- In:
Tourism management perspectives : TMP
42
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013364428
Saved in:
13
Do employees' perceived compensation system influence turnover intentions and job performance? : the role of communication satisfaction as a moderator
Ohunakin, Folakemi
;
Olugbade, Olusegun A.
- In:
Tourism management perspectives : TMP
42
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013364434
Saved in:
14
The relationship between place attachment and tourist loyalty : a meta-analysis
Zou, Wenbo
;
Wei, Wei
;
Ding, Shuangying
;
Xue, Jianhong
- In:
Tourism management perspectives : TMP
43
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013471536
Saved in:
15
The satisfaction of local communities in World Heritage Site destinations : the case of the Petra region, Jordan
Alrwajfah, Moayad Mohammad
;
Almeida-García, Fernando
; …
- In:
Tourism management perspectives : TMP
39
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012631584
Saved in:
16
The effect of nationality on visitor satisfaction and willingness to recommend a destination : a joint modeling approach
Vieira, José António Cabral
;
Jordan, Evan
;
Santos, Carlos
- In:
Tourism management perspectives : TMP
39
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012631587
Saved in:
17
Robot chefs in gastronomy tourism : what's on the menu?
Fusté-Forné, Francesc
- In:
Tourism management perspectives : TMP
37
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012502577
Saved in:
18
Tourist expertise and pre-travel value co-creation : task-related processes and beyond
Eletxigerra, Ainhize
;
Barrutia, José M.
;
Echebarria, Carmen
- In:
Tourism management perspectives : TMP
37
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012502582
Saved in:
19
How do monetary and time spend explain cultural tourist satisfaction?
Vena-Oya, Julio
;
Castañeda García, J. Alberto
; …
- In:
Tourism management perspectives : TMP
37
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502604
Saved in:
20
How do tourists with disabilities respond to service failure? : an application of affective events theory
Lee, Bong Koo
;
An, Soyoung
;
Suh, Jungho
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591875
Saved in:
21
Peer-to-peer accommodation experience and guest actual recommendations : a novel mixed-method approach
Zhu, Jingjie
;
Cheng, Mingming
;
Li, Zhiyong
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012591901
Saved in:
22
Introduction to the special issue: consumer experience management and customer journeys in tourism, hospitality and events
Taheri, Babak
;
Prayag, Girish
;
Muskat, Birgit
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10013209312
Saved in:
23
Hotel attributes and overall customer satisfaction : what did COVID-19 change?
Srivastava, Arpita
;
Kumar, Vivek
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209318
Saved in:
24
Service encounter failure, negative destination emotion and behavioral intention : an experimental study of taxi service
Xu, Jing
;
Yan, Libo
;
Mak, Connie K. Y.
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209329
Saved in:
25
Effect of vicarious destination exposure on travel intention : North Korean-themed live restaurant performances in China
Weaver, David B.
;
Tang, Chuanzhong
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209335
Saved in:
26
Holistic tourist experience in halal tourism evidence from Indonesian domestic tourists
Suhartanto, Dwi
;
Gan, Christopher
;
Andrianto, Tomy
; …
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209348
Saved in:
27
Consumer experience management and customer journeys in tourism, hospitality and events
Taheri, Babak
(
ed.
);
Prayag, Girish
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10013209424
Saved in:
28
The link between travel motivation and satisfaction towards a heritage destination : the role of visitor engagement, visitor experience and heritage destination image
Diep Ngoc Su
;
Nguyen An Ngoc Nguyen
;
Quynh Nhu Thi Nguyen
; …
- In:
Tourism management perspectives : TMP
34
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238165
Saved in:
29
How emotional response mediates servicescape impact on post consumption outcomes : an application to opera events
Tubillejas-Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
Tourism management perspectives : TMP
34
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012238248
Saved in:
30
Exploring the value co-destruction model for on-line deviant behaviors of hotel customers
Yeh, Shih-Shuo
;
Fotiadis, Anestis K.
;
Chiang, Tai-Ying
; …
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170529
Saved in:
31
It's all in the recipe : how to increase domestic leisure tourists' experiential loyalty to local food
Williamson, Janine
;
Hassanli, Najmeh
- In:
Tourism management perspectives : TMP
36
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012421389
Saved in:
32
A proposed measurement scale for mixed-images destinations and its interrelationships with destination loyalty and travel experience
Ragb, Hany
;
Mahrous, Abeer A.
;
Ghoneim, Ahmed Farouk
- In:
Tourism management perspectives : TMP
35
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012296650
Saved in:
33
Customer experience in tourism : a review of definitions, components, and measurements
Godovykh, Maksim
;
Tasci, Asli DA
- In:
Tourism management perspectives : TMP
35
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012296660
Saved in:
34
Development and validation of a scale measuring hotel website service quality (HWebSQ)
Le Van Huy
;
Huu Thai Thinh Nguyen
;
Nguyen, Ninh
; …
- In:
Tourism management perspectives : TMP
35
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012296662
Saved in:
35
Exploring the links between destination attributes, quality of service experience and loyalty in emerging Mediterranean destinations
Schlesinger, Walesska
;
Cervera-Taulet, Amparo
; …
- In:
Tourism management perspectives : TMP
35
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012296666
Saved in:
36
Human value co-creation behavior in tourism : insight from an Australian whale watching experience
Xie, Jinghua
;
Tkaczynski, Aaron
;
Prebensen, Nina K.
- In:
Tourism management perspectives : TMP
35
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012296687
Saved in:
37
The effects of training satisfaction and weather on revisiting sport events and their monetary value : the role of attribute non-attendance
Whitehead, John C.
;
Wicker, Pamela
- In:
Tourism management perspectives : TMP
35
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012296713
Saved in:
38
What services do Muslim tourists want? : uncovering nonlinear relationships and unobserved heterogeneity
Papastathopoulos, Avraam
;
Kaminakis, Kostas
;
Mertzanis, …
- In:
Tourism management perspectives : TMP
35
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012296731
Saved in:
39
Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion
Alola, Uju Violet
;
Olugbade, Olusegun A.
;
Avci, Turgay
; …
- In:
Tourism management perspectives : TMP
29
(
2019
),
pp. 9-17
Persistent link: https://www.econbiz.de/10011998017
Saved in:
40
Tourist geographic literacy and its consequences
Chang, Kang-Tsung
;
Huang, Chung-Ching
;
Tsaur, Sheng-Hshiung
- In:
Tourism management perspectives : TMP
29
(
2019
),
pp. 131-140
Persistent link: https://www.econbiz.de/10011998117
Saved in:
41
An examination of the effects of motivation on visitors' loyalty : case study of the Golestan Palace, Tehran
Šakūrī, ʿAlī
;
Hosseini, Mona
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012128941
Saved in:
42
Exploring effective price presentation format to reduce decision difficulty and increase decision satisfaction
Song, Myungkeun
;
Lee, Won Seok
;
Moon, Joonho
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012128985
Saved in:
43
Determinants of working holiday makers' destination loyalty : uncovering the role of perceived authenticity
Meng, Bo
;
Han, Heesup
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012128998
Saved in:
44
Delightful tourism experiences : a cognitive or affective matter?
Escobar Rivera, Dalilis
;
Casadesús, Martí
;
Simon, …
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012129007
Saved in:
45
Familiarity and visit characteristics as determinants of tourists' experience at a cruise destination
Sanz Blas, Silvia
;
Buzova, Daniela
;
Carvajal-Trujillo, Elena
- In:
Tourism management perspectives : TMP
30
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012007826
Saved in:
46
Conflict management styles of professional tour guides : a cluster analysis
Caber, Meltem
;
Ünal, Caner
;
Cengizci, Aslıhan Dursun
; …
- In:
Tourism management perspectives : TMP
30
(
2019
),
pp. 89-97
Persistent link: https://www.econbiz.de/10012007855
Saved in:
47
A multiple indicators multiple causes (MIMIC) model of the behavioral consequences of hotel guests
Chen, Yong
;
Jiang, Kai
- In:
Tourism management perspectives : TMP
30
(
2019
),
pp. 197-207
Persistent link: https://www.econbiz.de/10012008355
Saved in:
48
Determinants of passenger loyalty in multi-airport regions : implications for tourism destination
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 145-158
Persistent link: https://www.econbiz.de/10012112993
Saved in:
49
Social servicescape and Asian students : an analysis of spring break island bed and breakfast experiences in Taiwan
Lin, Yi-Chin
;
Lai, Hsin-Ju
;
Morrison, Alastair M.
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 165-173
Persistent link: https://www.econbiz.de/10012112997
Saved in:
50
The impact of service recovery evaluation on word-of-mouth intention : a moderated mediation model of overall satisfaction, household income and gender
Akinci, Serkan
;
Aksoy, Safak
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 184-194
Persistent link: https://www.econbiz.de/10012113000
Saved in:
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