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Search: subject_exact:"Dienstleistungsqualität"
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Dienstleistungsqualität
20,847
Service quality
20,673
Kundenzufriedenheit
6,210
Customer satisfaction
6,203
Konsumentenverhalten
4,302
Consumer behaviour
4,299
Beziehungsmarketing
3,897
Relationship marketing
3,886
Qualitätsmanagement
2,554
Quality management
2,496
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2,471
Financial audit
2,465
Krankenhaus
1,807
Hospital
1,792
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1,536
Health care
1,536
USA
1,376
United States
1,363
Gesundheitswesen
1,243
Health care system
1,225
Produktqualität
1,194
Product quality
1,193
Theorie
1,127
Customer service
1,113
Kundenservice
1,113
Theory
1,094
Dienstleistungssektor
1,045
Service industry
1,038
Deutschland
959
Germany
911
service quality
807
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800
Complaint management
800
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793
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791
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729
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719
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704
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698
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697
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18
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1,346
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1,069
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517
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382
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
101
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91
Conference proceedings
60
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57
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57
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56
Sammlung
56
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53
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53
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18
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17
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15
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14
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Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
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National Bureau of Economic Research
177
OECD
38
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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Published in...
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International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of productivity and quality management : IJPQM
114
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
109
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
20,671
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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5351
The evaluation of the service and its impact on brand value : the case of language schools in Guayaquil
Barbery-Montoya, Danny C.
;
Bautista-Nuques, Carlos
; …
- In:
Quality management for competitive advantage in global …
,
(pp. 175-195)
.
2021
Persistent link: https://www.econbiz.de/10012438164
Saved in:
5352
Error or fraud? : the effect of omissions on management's fraud strategies and auditors' evaluations of identified misstatements
Hamilton, Erin L.
;
Smith, Jason
- In:
The accounting review : a publication of the American …
96
(
2021
)
1
,
pp. 225-249
Persistent link: https://www.econbiz.de/10012439373
Saved in:
5353
Consumption of OTT media streaming in COVID-19 lockdown : insights from PLS analysis
Gupta, Garima
;
Singharia, Komal
- In:
Vision : the journal of business perspective
25
(
2021
)
1
,
pp. 36-46
Persistent link: https://www.econbiz.de/10012440195
Saved in:
5354
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
5355
Toward a theoretical framework of service experience : perspectives from customer expectation and customer emotion
Hsieh, Yen-Hao
;
Yuan, Soe-Tsyr Daphne
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 511-527
Persistent link: https://www.econbiz.de/10012440308
Saved in:
5356
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
5357
The effects of leadership style on service quality : enrichment or depletion of innovation behaviour and job standardisation
Chang, Huo-Tsan
;
Chou, Yu-Jia
;
Miao, Min-Chih
;
Liou, Jia-Wen
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 676-692
Persistent link: https://www.econbiz.de/10012440318
Saved in:
5358
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
5359
College quality and attendance patterns : a long-run view
Hendricks, Lutz
;
Herrington, Christopher
;
Schoellman, Todd
- In:
American economic journal
13
(
2021
)
1
,
pp. 184-215
Persistent link: https://www.econbiz.de/10012414979
Saved in:
5360
Operational strategy of customized bus considering customers' variety seeking behavior and service level
Liu, Jiaguo
;
Zhao, Huida
;
Li, Jian
;
Yue, Xiaohang
- In:
International journal of production economics
231
(
2021
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012415012
Saved in:
5361
The distributional consequences of public school choice
Avery, Christopher
;
Pathak, Parag A.
- In:
American economic review
111
(
2021
)
1
,
pp. 129-152
Persistent link: https://www.econbiz.de/10012415103
Saved in:
5362
Trendsetting and gender matter : brand loyalty, perceived quality, and word-of-mouth
Lee, Seung-Hee
;
Workman, Jane E.
- In:
Journal of global fashion marketing : JGfM
12
(
2021
)
1
,
pp. 16-31
Persistent link: https://www.econbiz.de/10012416242
Saved in:
5363
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
5364
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Saved in:
5365
Service customer orientation and social sustainability : the case of small medium enterprises
Lee, Corrinne Mei Jyin
;
Norbani Che Ha
;
Sharifah …
- In:
Journal of business research : JBR
122
(
2021
),
pp. 751-760
Persistent link: https://www.econbiz.de/10012420620
Saved in:
5366
Balancing quality and costs in inpatient care
Milstein, Ricarda
-
2021
Persistent link: https://www.econbiz.de/10012493349
Saved in:
5367
Customers need to relate : the conditional warm glow effect of CSR on negative customer experiences
Alhouti, Sarah
;
Wright, Scott A.
;
Baker, Thomas L.
- In:
Journal of business research : JBR
124
(
2021
),
pp. 240-253
Persistent link: https://www.econbiz.de/10012493856
Saved in:
5368
A Bit(coin) of happiness after a failure : an empirical examination of the effectiveness of cryptocurrencies as an innovative recovery tool
Nazifi, Amin
;
Murdy, Samantha
;
Marder, Ben
;
Gäthke, Jana
; …
- In:
Journal of business research : JBR
124
(
2021
),
pp. 494-505
Persistent link: https://www.econbiz.de/10012493980
Saved in:
5369
Going on a journey : a review of the customer journey literature
Tueanrat, Yanika
;
Papagiannidis, Savvas
;
Alamanos, …
- In:
Journal of business research : JBR
125
(
2021
),
pp. 336-353
Persistent link: https://www.econbiz.de/10012494106
Saved in:
5370
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
5371
The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity
Suoniemi, Samppa
;
Terho, Harri
;
Zablah, Alex R.
; …
- In:
Journal of business research : JBR
127
(
2021
),
pp. 108-122
Persistent link: https://www.econbiz.de/10012494357
Saved in:
5372
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
5373
Determining ambulance destinations when facing offload delays using a Markov decision process
Li, Mengyu
;
Carter, Alix
;
Goldstein, Judah
;
Hawco, Terence
- In:
Omega : the international journal of management science
101
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012494666
Saved in:
5374
Citizen adoption of mobile and customizable e-government services : a literature review and conceptual framework
Abdelhakim, Djeddi
;
Idoughi, Djilali
- In:
International journal of information systems in the …
13
(
2021
)
1
,
pp. 31-53
Persistent link: https://www.econbiz.de/10012494896
Saved in:
5375
Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective
Goutam, Doddahulugappa
;
Gopalakrishna B. V.
;
Ganguli, …
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012494922
Saved in:
5376
Guest satisfaction in independent and affiliated to chain hotels
Moreno-Perdigón, María C.
;
Guzmán-Pérez, Beatriz
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012494932
Saved in:
5377
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
5378
Leveraging "human-likeness" of robotic service at restaurants
Lu, Lu
;
Zhang, Pei
;
Zhang, Tingting
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495033
Saved in:
5379
To survive or to thrive? : China's luxury hotel restaurants entering O2O food delivery platforms amid the COVID-19 crisis
Yang, Fiona X.
;
Li, Xiangping
;
Lau, Virginia Meng-Chan
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012495046
Saved in:
5380
The effect of mobile application-driven customer participation on bakery purchase behavior : evidence from a field experiment
Jang, Seongsoo
;
Chong, Kiwon
;
Yoo, Changjo
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495082
Saved in:
5381
Does employee satisfaction influence customer satisfaction? : assessing coffee shops through the service profit chain model
Son, Jung Hee
;
Kim, Jae Hong
;
Kim, Gi Jin
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495091
Saved in:
5382
Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry
Schwepker, Charles H. <Jr.>
;
Dimitriou, Christina K.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495093
Saved in:
5383
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
5384
Linking servicescape and customer engagement : an investigation in the hotel context
Li, Shuhao
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495109
Saved in:
5385
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
5386
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
5387
Applying deep learning models to twitter data to detect airport service quality
Barakat, H.
;
Yeniterzi, R.
;
Martín-Domingo, L.
- In:
Journal of air transport management
91
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012495517
Saved in:
5388
Bridging hospital quality leadership to patient care quality
Chakraborty, Subhajit
;
Kaynak, Hale
;
Pagán, José A.
- In:
International journal of production economics
233
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495601
Saved in:
5389
A graduates' satisfaction index for the evaluation of the university overall quality
Bertaccini, Bruno
;
Bacci, Silvia
;
Petrucci, Alessandra
- In:
Socio-economic planning sciences : the international …
73
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012496453
Saved in:
5390
A fuzzy service quality based approach for performance evaluation of educational units
Nojavan, Majid
;
Heidari, Atefeh
;
Mohammaditabar, Davood
- In:
Socio-economic planning sciences : the international …
73
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012496491
Saved in:
5391
Testing inter-group ranking heterogeneity : do patient characteristics matter for prioritization of quality improvements in healthcare service?
Vanacore, Amalia
;
Pellegrino, Maria Sole
- In:
Socio-economic planning sciences : the international …
73
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012496502
Saved in:
5392
Human resource information system use, satisfaction, and success
Srivastava, Sonalee
;
Dev, Santosh
;
Bajaj, Badri
- In:
International journal of enterprise information systems …
17
(
2021
)
1
,
pp. 106-124
Persistent link: https://www.econbiz.de/10012496504
Saved in:
5393
Value co-creation and co-destruction : considerations of spa servicescapes
Buxton, Louise
;
Michopoulou, Eleni
- In:
Tourism planning & development
18
(
2021
)
2
,
pp. 210-225
Persistent link: https://www.econbiz.de/10012497178
Saved in:
5394
The quest for audit quality in the public sector
Caruana, Josette
;
Kowalczyk, Magdalena
- In:
Accounting in Europe
18
(
2021
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012497266
Saved in:
5395
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
5396
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
5397
Do failed auditors receive lower audit fees from continuing engagements?
Lai, Kam-Wah
;
Gul, Ferdinand A.
- In:
Review of quantitative finance and accounting
56
(
2021
)
3
,
pp. 1159-1190
Persistent link: https://www.econbiz.de/10012498625
Saved in:
5398
Measuring public value : scale development and construct validation
Meynhardt, Timo
;
Jasinenko, Anna
- In:
International public management journal
24
(
2021
)
2
,
pp. 222-249
Persistent link: https://www.econbiz.de/10012500242
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5399
Myths, instrumental reality, or cultural change? : modern service-oriented government reforms in China
Tian, Xiaolong
;
Christensen, Tom
- In:
International public management journal
24
(
2021
)
2
,
pp. 269-286
Persistent link: https://www.econbiz.de/10012500244
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5400
Clients' help deservingness, crowd situational stress and discretionary decision-making : an experimental study of regulatory street-level bureaucrats in China
Lu, Xiaoli
;
Xu, Hao
;
Wang, Weijie
- In:
International public management journal
24
(
2021
)
2
,
pp. 287-312
Persistent link: https://www.econbiz.de/10012500247
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