//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
type_genre:"Article in journal"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business ethics : JOBE"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Empathy"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Emotion
151
Ethics
46
Ethik
46
Consumer behaviour
45
Konsumentenverhalten
45
Arbeitsverhalten
41
Business ethics
41
Unternehmensethik
41
Work behaviour
41
Organizational behaviour
33
Verhalten in Organisationen
33
Arbeitszufriedenheit
23
Job satisfaction
23
Dienstleistungsqualität
20
Service quality
20
Cognition
19
Führungsstil
19
Kognition
19
Leadership style
19
Customer satisfaction
17
Kundenzufriedenheit
17
Personality psychology
17
Persönlichkeitspsychologie
17
Decision
16
Entscheidung
16
Hotel industry
16
Hotellerie
16
Stress
16
Work stress
16
Beziehungsmarketing
15
Corporate Social Responsibility
15
Corporate social responsibility
15
Economic ethics
15
Empathy
15
Relationship marketing
15
Wirtschaftsethik
15
Corporate culture
14
Unternehmenskultur
14
Emotional exhaustion
13
Emotions
13
more ...
less ...
Online availability
All
Undetermined
90
Free
1
Type of publication
All
Article
155
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
156
Conference paper
3
Konferenzbeitrag
3
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
more ...
less ...
Language
All
English
156
Author
All
Han, Heesup
4
Kwan, Ho Kwong
3
Bai, Billy
2
Barclay, Laurie J.
2
Brosi, Prisca
2
Chowdhury, Rafi M. M. I.
2
Cohen, Taya R.
2
Deshpande, Satish P.
2
Fong, Lawrence Hoc Nang
2
Gabriel, Yiannis
2
Geddes, Deanna
2
Han, Su-Jin
2
Hanks, Lydia
2
Jani, Dev
2
Joseph, Jacob
2
Karatepe, Osman M.
2
Kim, Ho-Seok
2
Kim, Min-Seong
2
Lindebaum, Dirk
2
Liu, Qing
2
Shi, Xiaolin
2
Singh, Jatinder Jit
2
Spörrle, Matthias
2
Wang, Xingyu
2
Welpe, Isabell M.
2
Zhang, Lu
2
Zoghbi-Manrique-de-Lara, Pablo
2
Abbas, Nida
1
Adler, Howard
1
Agnihotri, Raj
1
Alarcon, Gene M.
1
Alnawas, Ibrahim
1
Amatulli, Cesare
1
Angelidis, John A.
1
Antonetti, Paolo
1
Aparicio-Valverde, Mireia
1
Aquino, Karl
1
Argandoña, Antonio
1
Arslan, Aykut
1
Bai, Yuntao
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
Journal of business ethics : JOBE
Journal of business research : JBR
234
International journal of hospitality management
172
Journal of retailing and consumer services
154
Tourism management : research, policies, practice
93
Psychology & marketing
83
Journal of consumer research : JCR ; an interdisciplinary bimonthly
78
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
77
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
74
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
65
Academy of Management journal : AMJ
62
Journal of economic psychology : research in economic psychology and behavioral economics
56
Journal of business and psychology
54
Journal of travel and tourism marketing
54
Journal of vocational behavior
49
Journal of behavioral decision making
48
Journal of hospitality marketing & management
48
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
47
Journal of economic behavior & organization : JEBO
46
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
45
The journal of services marketing
45
The service industries journal
44
Tourism management perspectives : TMP
44
Journal of managerial psychology
42
The journal of brand management : an international journal
42
Journal of marketing research : JMR
41
Human relations
40
European journal of marketing : EJM
39
The Academy of Management review : AMR
39
The journal of product & brand management
39
Cogent business & management
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Leadership & organization development journal
34
Marketing letters : a journal of research in marketing
34
Journal of marketing management : MM
32
Journal of consumer behaviour : an international research review
29
Journal of marketing communications
29
Entrepreneurship, theory and practice : ET & P
27
European journal of marketing
27
more ...
less ...
Source
All
ECONIS (ZBW)
156
Showing
1
-
50
of
156
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Burnout and counterproductive workplace behaviours among frontline hospitality employees : the effect of perceived contract precarity
Wallace, Elaine
;
Coughlan, Joseph
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 451-468
Persistent link: https://www.econbiz.de/10013546060
Saved in:
2
How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Wu, Tung-Ju
;
Zhang, Ruoxi
;
Li, Jia-Min
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 136-154
Persistent link: https://www.econbiz.de/10014483405
Saved in:
3
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
4
What happens to abusive actors? : a study of managers' emotional responses and impression management tactics subsequent to enacted abusive supervision
Shi, Xiaolin
;
Wang, Xingyu
;
McGinley, Sean
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 218-238
Persistent link: https://www.econbiz.de/10014483413
Saved in:
5
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
6
When causal attribution meets cuisine type : how consumer power and moral identity moderate virtual kitchen patronage
Leung, Xi Y.
;
Cai, Ruiying
;
Zhang, Huiying
;
Bai, Billy
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1279-1298
Persistent link: https://www.econbiz.de/10014483840
Saved in:
7
Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
Saved in:
8
Detriments of exploitative leadership in the hotel industry : role of conspiracy beliefs and forgiveness climate
Fatima, Tasneem
;
Majeed, Mehwish
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2624-2644
Persistent link: https://www.econbiz.de/10014314806
Saved in:
9
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
10
Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence
Wang, Erin Yirun
;
Fong, Lawrence Hoc Nang
;
Law, Chun …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012798189
Saved in:
11
What helps or hinders the emotional intelligence practice? : a study of Vietnamese hotel workers
Quynh Nhu Thi Nguyen
;
Ladkin, Adele
;
Osman, Hanaa
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 534-554
Persistent link: https://www.econbiz.de/10013164476
Saved in:
12
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
13
Family-supportive supervisor behaviors and employee turnover intention in the foodservice industry : does gender matter?
Jolly, Phillip M.
;
Gordon, Susan E.
;
Self, Timothy T.
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1084-1105
Persistent link: https://www.econbiz.de/10013164526
Saved in:
14
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
15
How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective
Wang, Ying
;
Zhang, Yun
;
Xu, Feng Zeng
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2071-2091
Persistent link: https://www.econbiz.de/10013412530
Saved in:
16
COVID-19-related job insecurity and employees’ behavioral outcomes : mediating role of emotional exhaustion and moderating role of symmetrical internal communication
Khan, Abdul Karim
;
Khalid, Maria
;
Abbas, Nida
;
Khalid, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2496-2515
Persistent link: https://www.econbiz.de/10013412653
Saved in:
17
Biophilic design for urban hotels : prospective hospitality employees' perspectives
Guzzo, Renata Fernandes
;
Suess, Courtney
;
Legendre, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2914-2933
Persistent link: https://www.econbiz.de/10013412832
Saved in:
18
Pride or empathy? : exploring effective CSR communication strategies on social media
He, Zeya
;
Liu, Qing
;
Ferns, Bo H.
;
Countryman, Cary C.
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2989-3007
Persistent link: https://www.econbiz.de/10013412841
Saved in:
19
Daily spillover from home to work : the role of workplace mindfulness and daily customer mistreatment
Shi, Xiaolin
;
Wang, Xingyu
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 3008-3028
Persistent link: https://www.econbiz.de/10013412842
Saved in:
20
From teamwork to psychological well-being and job performance : the role of CSR in the workplace
Kim, Ho-Seok
;
Kim, Min-Seong
;
Koo, Dongwoo
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3764-3789
Persistent link: https://www.econbiz.de/10013413089
Saved in:
21
How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting : an experience sampling study
Lan, Junbang
;
Gong, Yuanyuan
;
Liu, Tao
;
Wong, Man-Nok
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4007-4028
Persistent link: https://www.econbiz.de/10013413287
Saved in:
22
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees' sustainable behaviors
Meng, Bo
;
Lee, Myong Jae
;
Chua, Bee-Lia
;
Han, Heesup
- In:
International journal of contemporary hospitality management
34
(
2022
)
12
,
pp. 4516-4538
Persistent link: https://www.econbiz.de/10013455338
Saved in:
23
Taming the emotional dog : moral intuition and ethically-oriented leader development
Egorov, Maxim
;
Pircher Verdorfer, Armin
;
Peus, Claudia
- In:
Journal of business ethics : JOBE
160
(
2019
)
3
,
pp. 817-834
Persistent link: https://www.econbiz.de/10012133488
Saved in:
24
Integrating care ethics and design thinking
Hamington, Maurice
- In:
Journal of business ethics : JOBE
155
(
2019
)
1
,
pp. 91-103
Persistent link: https://www.econbiz.de/10011998427
Saved in:
25
Ethical awareness, ethical judgment and whistleblowing : a moderated mediation analysis
Latan, Hengky
;
Chiappetta Jabbour, Charbel José
; …
- In:
Journal of business ethics : JOBE
155
(
2019
)
1
,
pp. 289-304
Persistent link: https://www.econbiz.de/10011998542
Saved in:
26
How and when does perceived CSR affect employees' engagement in voluntary pro-environmental behavior?
Tian, Qing
;
Robertson, Jennifer L.
- In:
Journal of business ethics : JOBE
155
(
2019
)
2
,
pp. 399-412
Persistent link: https://www.econbiz.de/10011998574
Saved in:
27
Satisfied with the job, but not with the boss : leaders’ expressions of gratitude and pride differentially signal leader selfishness, resulting in differing levels of followers’ sa...
Ritzenhöfer, Lisa
;
Brosi, Prisca
;
Spörrle, Matthias
; …
- In:
Journal of business ethics : JOBE
158
(
2019
)
4
,
pp. 1185-1202
Persistent link: https://www.econbiz.de/10012061534
Saved in:
28
An ethical analysis of emotional labor
Barry, Bruce
;
Olekalns, Mara
;
Rees, Laura
- In:
Journal of business ethics : JOBE
160
(
2019
)
1
,
pp. 17-34
Persistent link: https://www.econbiz.de/10012121106
Saved in:
29
The effect of top management trustworthiness on turnover intentions via negative emotions : the moderating role of gender
Mölders, Sophie
;
Brosi, Prisca
;
Spörrle, Matthias
; …
- In:
Journal of business ethics : JOBE
156
(
2019
)
4
,
pp. 957-969
Persistent link: https://www.econbiz.de/10012029559
Saved in:
30
The interpersonal benefits of leader mindfulness : a serial mediation model linking leader mindfulness, leader procedural justice enactment, and employee exhaustion and performance
Schuh, Sebastian C.
;
Zheng, Xue
;
Xin, Katherine R.
; …
- In:
Journal of business ethics : JOBE
156
(
2019
)
4
,
pp. 1007-1025
Persistent link: https://www.econbiz.de/10012029588
Saved in:
31
Empathy as an antecedent of social justice attitudes and perceptions
Cartabuke, Matthew
;
Westerman, James W.
;
Bergman, …
- In:
Journal of business ethics : JOBE
157
(
2019
)
3
,
pp. 605-615
Persistent link: https://www.econbiz.de/10012031051
Saved in:
32
Bystander responses to bullying at work : the role of mode, type and relationship to target
Coyne, Iain
;
Gopaul, Alana-Marie
;
Campbell, Marilyn
; …
- In:
Journal of business ethics : JOBE
157
(
2019
)
3
,
pp. 813-827
Persistent link: https://www.econbiz.de/10012031182
Saved in:
33
Abusive supervision and subordinate proactive behavior : joint moderating roles of organizational identification and positive affectivity
Xu, Qin
;
Zhang, Guangxi
;
Chan, Andrew
- In:
Journal of business ethics : JOBE
157
(
2019
)
3
,
pp. 829-843
Persistent link: https://www.econbiz.de/10012031184
Saved in:
34
The effect of negative message framing on green consumption : an investigation of the role of shame
Amatulli, Cesare
;
De Angelis, Matteo
;
Peluso, Alessandro M.
- In:
Journal of business ethics : JOBE
157
(
2019
)
4
,
pp. 1111-1132
Persistent link: https://www.econbiz.de/10012031270
Saved in:
35
Does servant leadership affect employees' emotional labor? : a social information-processing perspective
Lu, Junting
;
Zhang, Zhe
;
Jia, Ming
- In:
Journal of business ethics : JOBE
159
(
2019
)
2
,
pp. 507-518
Persistent link: https://www.econbiz.de/10012109145
Saved in:
36
"If only my coworker was more ethical" : when ethical and performance comparisons lead to negative emotions, social undermining, and ostracism
Quade, Matthew J.
;
Greenbaum, Rebecca L.
;
Mawritz, Mary B.
- In:
Journal of business ethics : JOBE
159
(
2019
)
2
,
pp. 567-586
Persistent link: https://www.econbiz.de/10012109154
Saved in:
37
The differential influence of identification on ethical judgment : the role of brand love
Dalman, M. Deniz
;
Buche, Mari W.
;
Min, Junhong
- In:
Journal of business ethics : JOBE
158
(
2019
)
3
,
pp. 875-891
Persistent link: https://www.econbiz.de/10012058596
Saved in:
38
The self-deceived consumer : women’s emotional and attitudinal reactions to the airbrushed thin ideal in the absence versus presence of disclaimers
Borau, Sylvie
;
Nepomuceno, Marcelo Vinhal
- In:
Journal of business ethics : JOBE
154
(
2019
)
2
,
pp. 325-340
Persistent link: https://www.econbiz.de/10011988975
Saved in:
39
Family firms' corporate social performance : a calculated quest for socioemotional wealth
Labelle, Réal
;
Hafsi, Taïeb
;
Francoeur, Claude
;
Ben …
- In:
Journal of business ethics : JOBE
148
(
2018
)
3
,
pp. 511-525
Persistent link: https://www.econbiz.de/10011816425
Saved in:
40
The influence of guilt cognitions on taxpayers’ voluntary disclosures
Dunn, Paul
;
Farrar, Jonathan
;
Hausserman, Cass
- In:
Journal of business ethics : JOBE
148
(
2018
)
3
,
pp. 689-701
Persistent link: https://www.econbiz.de/10011816697
Saved in:
41
How does the perceived ethicality of corporate services brands influence loyalty and positive word-of-mouth? : analyzing the roles of empathy, affective commitment, and perceived q...
Markovic, Stefan
;
Iglesias, Oriol
;
Singh, Jatinder Jit
; …
- In:
Journal of business ethics : JOBE
148
(
2018
)
4
,
pp. 721-740
Persistent link: https://www.econbiz.de/10011844265
Saved in:
42
The effect of workplace negative gossip on employee proactive behavior in China : the moderating role of traditionality
Wu, Xiangfan
;
Kwan, Ho Kwong
;
Wu, Long-Zeng
;
Ma, Jie
- In:
Journal of business ethics : JOBE
148
(
2018
)
4
,
pp. 801-815
Persistent link: https://www.econbiz.de/10011844324
Saved in:
43
Workplace harassment intensity and revenge : mediation and moderation effects
Wang, Qiang
;
Bowling, Nathan A.
;
Tian, Qi-tao
;
Alarcon, …
- In:
Journal of business ethics : JOBE
151
(
2018
)
1
,
pp. 213-234
Persistent link: https://www.econbiz.de/10011902978
Saved in:
44
Anger strays, fear refrains : the differential effect of negative emotions on consumers' ethical judgments
Singh, Jatinder Jit
;
Garg, Nitika
;
Govind, Rahul
; …
- In:
Journal of business ethics : JOBE
151
(
2018
)
1
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011902989
Saved in:
45
Are ethical consumers happy? : effects of ethical consumers' motivations based on empathy versus self-orientation on their happiness
Hwang, Kumju
;
Kim, Hyewon
- In:
Journal of business ethics : JOBE
151
(
2018
)
2
,
pp. 579-598
Persistent link: https://www.econbiz.de/10011910918
Saved in:
46
A study of why anomic employees harm co-workers : do uncompassionate feelings matter?
Zoghbi-Manrique-de-Lara, Pablo
;
Guerra-Báez, Rita M.
- In:
Journal of business ethics : JOBE
152
(
2018
)
4
,
pp. 1117-1132
Persistent link: https://www.econbiz.de/10011962582
Saved in:
47
Investigating the effects of anger and guilt on unethical behavior : a dual-process approach
Motro, Daphna
;
Ordóñez, Lisa D.
;
Pittarello, Andrea
; …
- In:
Journal of business ethics : JOBE
152
(
2018
)
1
,
pp. 133-148
Persistent link: https://www.econbiz.de/10011926868
Saved in:
48
Socioemotional wealth and corporate social responsibility : a critical analysis
Zientara, Piotr
- In:
Journal of business ethics : JOBE
144
(
2017
)
1
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011757184
Saved in:
49
How cognitive neuroscience informs a subjectivist-evolutionary explanation of business ethics
Orlitzky, Marc
- In:
Journal of business ethics : JOBE
144
(
2017
)
4
,
pp. 717-732
Persistent link: https://www.econbiz.de/10011757557
Saved in:
50
Deontic justice and organizational neuroscience
Cropanzano, Russell
;
Massaro, Sebastiano
;
Becker, William J.
- In:
Journal of business ethics : JOBE
144
(
2017
)
4
,
pp. 733-754
Persistent link: https://www.econbiz.de/10011757564
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->