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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Kreuzfahrt
554
Cruise
541
Tourismus
122
Tourism industry
117
Tourismuswirtschaft
117
Tourism
115
Consumer behaviour
79
Konsumentenverhalten
79
Holiday behaviour
77
Urlaubsverhalten
77
Welt
60
World
59
Hafen
52
Port
52
Passagierschifffahrt
39
Passenger shipping
39
Customer satisfaction
35
Cruise tourism
29
Hafenwirtschaft
28
Passagierschiff
27
Passenger ship
27
Port management
26
Impact assessment
25
Wirkungsanalyse
25
China
24
Cruise industry
24
Tourism marketing
24
Tourismusmarketing
24
Dienstleistungsqualität
23
Preismanagement
23
Pricing strategy
23
Service quality
23
Deutschland
22
Germany
22
Ökotourismus
22
Ecotourism
21
Caribbean countries
20
Karibischer Raum
20
Tourismusindustrie
20
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34
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1
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29
Aufsatz in Zeitschrift
29
Aufsatz im Buch
5
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5
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2
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2
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English
33
German
2
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Chua, Bee-Lia
4
Han, Heesup
4
Buzova, Daniela
3
Kwortnik, Robert J.
3
Lee, Sanghyeop
3
Sanz Blas, Silvia
3
Brida, Juan Gabriel
2
Carvajal-Trujillo, Elena
2
Goh, Ben
2
Lynn, Michael
2
Papathanassis, Alexis
2
Ai, Chi-Han
1
Arnaout, Ali
1
Bhadauria, Amita
1
Bhatnagar, Amit
1
Cao, Xiulian
1
Caplliure-Giner, Eva Maria
1
Castillo-Manzano, José I.
1
Castillo-Manzano, José Ignacio
1
Castro Nuño, Mercedes
1
Chang, Young-Tae
1
Chao, Shih-Liang
1
Chen, Yang
1
Cheng, Ching-Chan
1
Chiou, Ming-Ren
1
Choi, Hwansuk Chris
1
Coll, Santiago Forgas
1
Dimitrovski, Darko
1
Dino, Francesca Di
1
Garrido, Nicolás
1
Garrigos-Simon, Fernando J.
1
Ghose, Sanjoy
1
Gibson, Philip
1
Harris, Lloyd C.
1
Hosany, Sameer
1
Hsieh, Hsin-Yu
1
Hsu, Cathy H. C.
1
Huang, Jue
1
Huang, Shuyue
1
Huffman, Lynn
1
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International journal of hospitality management
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Tourism management : research, policies, practice
3
Tourism management perspectives : TMP
3
Cruise tourism and society : a socio-economic perspective
2
International journal of contemporary hospitality management
2
Maritime policy and management : MPM
2
Benchmarking : an international journal ; BIJ
1
Cruise business development : safety, product design and human capital
1
Cruise tourism & innovation : [improving passengers' experiences and safety ; combined proceedings of the 2nd e-Cruising Conference and the 4th International Cruise Conference ]
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Journal of vacation marketing
1
Management decision : MD
1
Maritime policy & management
1
Psychology & marketing
1
Schriftenreihe Marketing, Management
1
Services marketing quarterly
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
35
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35
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1
When we practice to deceive : service worker manipulation and (mis)behavior on cruise ships
Pressey, Andrew D.
;
Harris, Lloyd C.
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
2
,
pp. 447-465
Persistent link: https://www.econbiz.de/10014582248
Saved in:
2
Understanding crowding perceptions and their impact on place experience : insights from a mixed-methods study
Sanz Blas, Silvia
;
Buzova, Daniela
;
Garrigos-Simon, …
- In:
Psychology & marketing
41
(
2024
)
5
,
pp. 1022-1035
Persistent link: https://www.econbiz.de/10014530880
Saved in:
3
Do underlying physical specifications of a servicescape matter? : the case of the cruise industry
Bhadauria, Amita
;
Bhatnagar, Amit
;
Ghose, Sanjoy
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 319-341
Persistent link: https://www.econbiz.de/10015049449
Saved in:
4
Exploring cruise tourists' sentiment expression pattern from online reviews : an insight into market positioning
Sun, Xiaodong
;
Cao, Xiulian
;
Lau, Yui-yip
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014554178
Saved in:
5
Addicted to cruises? : key drivers of cruise ship loyalty behavior through an e-WOM approach
Castillo-Manzano, José Ignacio
;
Castro Nuño, Mercedes
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 361-381
Persistent link: https://www.econbiz.de/10012798196
Saved in:
6
Intergroup contact between front-line cruise staff and LGBT passengers
Jarvis, Nigel
;
Weeden, Clare
;
Ladkin, Adele
;
Taylor, Tom
- In:
Tourism management perspectives : TMP
42
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364419
Saved in:
7
The moderating role of service recovery on customer loyalty in the context of cruise passengers
Chiou, Ming-Ren
;
Chao, Shih-Liang
;
Hsieh, Hsin-Yu
- In:
Maritime policy & management
48
(
2021
)
2
,
pp. 150-166
Persistent link: https://www.econbiz.de/10012501079
Saved in:
8
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
9
Will you miss me if I am leaving? : unexpected market withdrawal of Norwegian joy and customer satisfaction
Chen, Yang
;
Wang, Tao
;
Zhu, Sihang
;
Lian, Peng
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012137788
Saved in:
10
Investigation of cruise vacationers' behavioral intention formation in the fast-growing cruise industry : the moderating impact of gender and age
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Kim, Hyeon-Cheol
;
Han, Heesup
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 51-70
Persistent link: https://www.econbiz.de/10011986596
Saved in:
11
Familiarity and visit characteristics as determinants of tourists' experience at a cruise destination
Sanz Blas, Silvia
;
Buzova, Daniela
;
Carvajal-Trujillo, Elena
- In:
Tourism management perspectives : TMP
30
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012007826
Saved in:
12
Developing and validating a multidimensional tourist engagement scale (TES)
Huang, Shuyue
;
Choi, Hwansuk Chris
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 469-497
Persistent link: https://www.econbiz.de/10012203968
Saved in:
13
What does cruise passengers' satisfaction depend on? : does size really matter?
Castillo-Manzano, José I.
;
López-Valpuesta, Lourdes
- In:
International journal of hospitality management
75
(
2018
),
pp. 116-118
Persistent link: https://www.econbiz.de/10011944971
Saved in:
14
Role of motivations for luxury cruise traveling, satisfaction, and involvement in building traveler loyalty
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
70
(
2018
),
pp. 75-84
Persistent link: https://www.econbiz.de/10011825969
Saved in:
15
A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists : the case of Hong Kong
Wu, Hung-Che
;
Cheng, Ching-Chan
;
Ai, Chi-Han
- In:
Tourism management : research, policies, practice
66
(
2018
),
pp. 200-220
Persistent link: https://www.econbiz.de/10011814677
Saved in:
16
Digitalisierung der Kundenschnittstelle bei AIDA
Arnaout, Ali
- In:
Digitalisierung der Unternehmenssteuerung : …
,
(pp. 341-355)
.
2017
Persistent link: https://www.econbiz.de/10011694650
Saved in:
17
Assessing cruise port of call performance : a passenger-based approach using PLS modelling
Sanz Blas, Silvia
;
Carvajal-Trujillo, Elena
;
Buzova, Daniela
- In:
Maritime policy and management : MPM
44
(
2017
)
7/8
,
pp. 967-980
Persistent link: https://www.econbiz.de/10011854804
Saved in:
18
Consequences of cruise line involvement : a comparison of first-time and repeat passengers
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Han, Heesup
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1658-1683
Persistent link: https://www.econbiz.de/10011732274
Saved in:
19
Cruise traveler satisfaction at a port of call
Chang, Young-Tae
;
Liu, Shu-Min
;
Park, Hyosoo
;
Roh, Younghoon
- In:
Maritime policy and management : MPM
43
(
2016
)
3/4
,
pp. 483-494
Persistent link: https://www.econbiz.de/10011490931
Saved in:
20
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
21
Cruise passenger's willingness to pay for sustainable cruises
Mantel, Lena
;
Papathanassis, Alexis
- In:
Cruise business development : safety, product design …
,
(pp. 191-213)
.
2016
Persistent link: https://www.econbiz.de/10011474266
Saved in:
22
Cruise destination brand awareness as a moderator in motivation-satisfaction relation
Lemmetyinen, Arja
;
Dimitrovski, Darko
;
Nieminen, Lenita
; …
- In:
Tourism review : the official journal of the AIEST
71
(
2016
)
4
,
pp. 245-258
Persistent link: https://www.econbiz.de/10011598989
Saved in:
23
Impacts of cruise service quality and price on vacationers' cruise experience : moderating role of price sensitivity
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Goh, Ben
;
Han, Heesup
- In:
International journal of hospitality management
44
(
2015
),
pp. 131-145
Persistent link: https://www.econbiz.de/10010501929
Saved in:
24
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
25
Alternative dispute resolution (ADR) and the passenger contract
Margiotti, Thomas F.
- In:
Cruise tourism & innovation : [improving passengers' …
,
(pp. 247-258)
.
2014
Persistent link: https://www.econbiz.de/10010373834
Saved in:
26
The role of trust in cruise passenger behavioral intentions : the moderating effects of the cruise line brand
Coll, Santiago Forgas
;
Palau i Saumell, Ramon
; …
- In:
Management decision : MD
52
(
2014
)
8
,
pp. 1346-1367
Persistent link: https://www.econbiz.de/10010422413
Saved in:
27
Cruising routes and differentiation
Rakusic, Katja
;
Seric, Neven
- In:
Cruise tourism and society : a socio-economic perspective
,
(pp. 115-126)
.
2012
Persistent link: https://www.econbiz.de/10009697848
Saved in:
28
Customer feedback systems onboard cruise ships
Gibson, Philip
;
Dino, Francesca Di
- In:
Cruise tourism and society : a socio-economic perspective
,
(pp. 101-114)
.
2012
Persistent link: https://www.econbiz.de/10009697851
Saved in:
29
Cruise passengers' satisfaction : Cartagena de Indias
Brida, Juan Gabriel
;
Garrido, Nicolás
;
Such Devesa, …
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
1
,
pp. 52-69
Persistent link: https://www.econbiz.de/10009539915
Saved in:
30
Guest-to-guest interaction on board cruise ships : exploring social dynamics and the role of sitzational factors
Papathanassis, Alexis
- In:
Tourism management : research, policies, practice
33
(
2012
)
5
,
pp. 1148-1158
Persistent link: https://www.econbiz.de/10009540787
Saved in:
31
Cruise passengers expenditure analysis and probability of repeat visits to Costa Rica : a cross section data analysis
Brida, Juan Gabriel
;
Risso, Wiston Adrián
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
4
,
pp. 425-434
Persistent link: https://www.econbiz.de/10008826426
Saved in:
32
Dimensions of cruisers' experiences, satisfaction, and intention to recommend
Hosany, Sameer
;
Witham, Mark
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
3
,
pp. 351-364
Persistent link: https://www.econbiz.de/10008651004
Saved in:
33
The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
1
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
Saved in:
34
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
Saved in:
35
Kundenzufriedenheit und Kundenbindung in der Tourismusindustrie : eine empirische Untersuchung dargestellt am Beispiel der Kreuzfahrtbranche
Wiedmann, Klaus-Peter
;
Seegebarth, Barbara
;
Lösgen, …
-
2008
Persistent link: https://www.econbiz.de/10014011466
Saved in:
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