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~isPartOf:"International journal of contemporary hospitality management"
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Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
46
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Brand image
15
Markenimage
15
Gastgewerbe
13
Hospitality industry
13
Brand
12
Customer loyalty
12
Markenartikel
12
Beschwerdemanagement
11
Complaint management
11
Viral marketing
11
Virales Marketing
11
Customer service
10
Kundenservice
10
Customer integration
9
Customer value
9
Kundenintegration
9
Kundenwert
9
Arbeitsverhalten
8
Emotion
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Work behaviour
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Customer engagement
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Hospital
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Han, Heesup
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Alnawas, Ibrahim
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Bilgihan, Anil
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Gursoy, Dogan
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Hwang, Jinsoo
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Hyun, Sunghyup Sean
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Kim, Soyeon
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King, Ceridwyn
2
Lee, Jin-soo
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Li, Yaoqi
2
Lo, Ada S.
2
Luu Trong Tuan
2
Mattila, Anna
2
Raab, Carola
2
Rahimi, Roya
2
Sparks, Beverley
2
Tanford, Sarah
2
Wong, IpKin Anthony
2
Wu, Luorong
2
Abbott, JéAnna Lanza
1
Abu Farha, Allam K.
1
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
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International journal of contemporary hospitality management
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Gabler Edition Wissenschaft
110
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Business horizons
69
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ECONIS (ZBW)
120
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1
New insights into hotel customer's revisiting intentions, based on big data
Marandi, Aliakbar
;
Tasavori, Misagh
;
Najmi, Manoochehr
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 292-311
Persistent link: https://www.econbiz.de/10014483426
Saved in:
2
Impact of green marketing on peer-to-peer accommodation platform users' repurchase intention and positive word-of-mouth : mediation of trust and consumer identification
Huang, Songshan
;
Qu, Hua
;
Wang, Xuequn
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 691-712
Persistent link: https://www.econbiz.de/10014483762
Saved in:
3
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
4
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
5
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
6
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
7
Customer preferences for staycation package attributes
King, Brian
;
Tang, Mei Fung Candy
;
Fan, Tina P.
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1327-1352
Persistent link: https://www.econbiz.de/10014483843
Saved in:
8
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
9
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
10
Metaverse as a driver for customer experience and value co-creation : implications for hospitality and tourism management and marketing
Buhalis, Dimitrios
;
Lin, Michael S.
;
Leung, Daniel
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 701-716
Persistent link: https://www.econbiz.de/10013546075
Saved in:
11
What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews
Lee, Carmen Kar Hang
;
Tse, Ying Kei
;
Zhang, Minhao
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 765-784
Persistent link: https://www.econbiz.de/10013546079
Saved in:
12
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
13
Effects of inertia and switching costs on customer retention : a study of budget hotels in China
Li, Zhiyong
;
Long, Mang
;
Huang, Songshan
;
Duan, Zhaohan
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1030-1050
Persistent link: https://www.econbiz.de/10013546110
Saved in:
14
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
15
Employing the houseless as corporate social responsibility
Smith, Nicholas A.
;
Martinez, Larry
;
Xu, Shi
;
Mattila, Anna
- In:
International journal of contemporary hospitality management
35
(
2023
)
8
,
pp. 3029-3050
Persistent link: https://www.econbiz.de/10014314901
Saved in:
16
All without leaving home : building a conceptual model of virtual tourism experiences
Wei, Wenqi
;
Baker, Melissa A.
;
Onder, Irem
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1284-1303
Persistent link: https://www.econbiz.de/10014280780
Saved in:
17
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
18
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
19
Translating responsible leadership into team customer relationship performance in the tourism context : the role of collective job crafting
Luu Trong Tuan
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1620-1649
Persistent link: https://www.econbiz.de/10014280872
Saved in:
20
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
21
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
22
Insights into managerial responses to repeat customers : the moderating role of social influence and revisit intention
Ji, Xiaoxian
;
Nicolau, Juan Luis
;
Liu, Xianwei
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4330-4347
Persistent link: https://www.econbiz.de/10014430112
Saved in:
23
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
24
The theory-practice research gains from big data : evidence from hospitality loyalty programs
Rita, Paulo
;
Tiago, Maria Teresa Borges
;
Caetano, Joana
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4486-4501
Persistent link: https://www.econbiz.de/10014430130
Saved in:
25
Interactive CSR campaign and symbolic brand benefits : a moderated mediation model of brand trust and self-congruity in the restaurant industry
Sung, Kyong Sik
;
Lee, Seoki
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4535-4554
Persistent link: https://www.econbiz.de/10014430133
Saved in:
26
The impact of customer sexual harassment on customer-oriented OCB : a social exchange perspective
Zhu, Hong
;
Ye, Yijiao
;
Zhou, Mingjian
;
Li, Yaoqi
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4555-4573
Persistent link: https://www.econbiz.de/10014430138
Saved in:
27
Reference effects and customer engagement in a museum visit
Siu, Noel Yee-Man
;
Zhang, Tracy Junfeng
;
Kwan, Ho Yan
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 482-508
Persistent link: https://www.econbiz.de/10013164473
Saved in:
28
How CSR and well-being affect work-related outcomes : a hospitality industry perspective
Guzzo, Renata F.
;
Abbott, JéAnna Lanza
;
Lee, Minwoo
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1470-1490
Persistent link: https://www.econbiz.de/10013164617
Saved in:
29
Creating customer value in the sharing economy : an investigation of Airbnb users and their tripographic characteristics
So, Kevin Kam Fung
;
Kim, Hyunsu
;
Min, Somang
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 23-45
Persistent link: https://www.econbiz.de/10012798179
Saved in:
30
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
31
From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context
Li, Mingfei
;
Huang, Shanshan
;
Deng, Aimin
;
Bai, Billy
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012798193
Saved in:
32
Addicted to cruises? : key drivers of cruise ship loyalty behavior through an e-WOM approach
Castillo-Manzano, José Ignacio
;
Castro Nuño, Mercedes
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 361-381
Persistent link: https://www.econbiz.de/10012798196
Saved in:
33
Indirect customer-to-customer interactions and experiential value : examining solo and social diners
Han, Wenjia
;
Jiang, Wen
;
Tang, Jason
;
Raab, Carola
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1668-1691
Persistent link: https://www.econbiz.de/10013412075
Saved in:
34
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
35
Is coolness important to luxury hotel brand management? : the linking and moderating mechanisms between coolness and customer brand engagement
Nguyen Huu Khoi
;
Le, Angelina Nhat Hanh
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2425-2449
Persistent link: https://www.econbiz.de/10013412638
Saved in:
36
The antecedents of customer mistreatment : a meta-analytic review
Liu, Pei
;
Ma, Yu
;
Li, Xin
;
Peng, Caodie
;
Li, Yaoqi
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 3162-3200
Persistent link: https://www.econbiz.de/10013412857
Saved in:
37
How do consumers engage with proactive service robots? : the roles of interaction orientation and corporate reputation
Li, Dongmei
;
Liu, Canmian
;
Xie, Lishan
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3962-3981
Persistent link: https://www.econbiz.de/10013413253
Saved in:
38
How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
Saved in:
39
When observers of customer incivility revisit the restaurant : roles of relationship closeness and norms
Hwang, Yoo Hee
;
Wang, Xingyu
;
Guchait, Priyanko
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4227-4244
Persistent link: https://www.econbiz.de/10013413354
Saved in:
40
Positive and negative switching barriers : promoting hotel customer citizenship behaviour through brand attachment
Lee, Chang-Hun
;
Kim, Hye-Rhim
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4288-4311
Persistent link: https://www.econbiz.de/10013413365
Saved in:
41
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships
Foroudi, Pantea
;
Marvi, Reza
;
Colmekcioglu, Nazan
- In:
International journal of contemporary hospitality management
34
(
2022
)
12
,
pp. 4355-4388
Persistent link: https://www.econbiz.de/10013455329
Saved in:
42
Brand betrayal and moral judgment : consumers' responses to M&A of local foodservice brands
Yu, Heyao
;
Legendre, Tiffany S.
;
Jung, InHaeng
- In:
International journal of contemporary hospitality management
34
(
2022
)
12
,
pp. 4592-4608
Persistent link: https://www.econbiz.de/10013455343
Saved in:
43
Post COVID-19 recovery for independent full-service restaurants using the salience theory : what will it take to get customers to return?
Sun, Xiaodi
;
Ge, Li
;
Marvil, Charles
- In:
International journal of contemporary hospitality management
34
(
2022
)
12
,
pp. 4609-4630
Persistent link: https://www.econbiz.de/10013455344
Saved in:
44
Customer satisfaction, service quality, and customer value: years 2000-2015
Oh, Haemoon
;
Kim, Kawon
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10011611056
Saved in:
45
Brand management - standing out from the crowd : a review and research agenda for hospitality management
King, Ceridwyn
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 115-140
Persistent link: https://www.econbiz.de/10011611097
Saved in:
46
Customers' perceived website service quality and its effects on e-loyalty
Jeon, Myunghee Mindy
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011611261
Saved in:
47
Building brand relationship quality among hotel loyalty program members
Lo, Ada S.
;
Im, Holly Hyunjung
;
Chen, Yong
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
Saved in:
48
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting
;
Omran, Behzad Abound
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
49
Customer relationship management (people, process and technology) and organisational culture in hotels : which traits matter?
Rahimi, Roya
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1380-1402
Persistent link: https://www.econbiz.de/10011732137
Saved in:
50
Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
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