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Service quality
Satisfaction
3,190
Zufriedenheit
2,570
Quality of life
1,356
Lebensqualität
1,353
Customer satisfaction
941
Kundenzufriedenheit
941
Consumer behaviour
688
Konsumentenverhalten
688
Arbeitszufriedenheit
681
Job satisfaction
681
satisfaction
499
Beziehungsmarketing
421
Relationship marketing
421
Dienstleistungsqualität
391
Deutschland
327
Germany
327
Happiness
245
Life satisfaction
237
Well-being
225
Subjective well-being
221
Social indicator
220
Sozialer Indikator
220
Health
210
Estimation
205
Schätzung
205
Gesundheit
204
Holiday behaviour
196
Urlaubsverhalten
196
Personality psychology
185
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185
Emotion
183
Tourism
181
Tourismus
178
Welt
161
World
161
Coronavirus
155
China
153
well-being
153
life satisfaction
148
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96
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398
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389
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389
Arbeitspapier
1
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1
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1
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1
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1
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1
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English
392
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8
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Han, Heesup
4
Mainardes, Emerson Wagner
4
Altinay, Levent
3
Ladeira, Wagner Junior
3
McColl-Kennedy, Janet R.
3
Morrison, Alastair M.
3
Nicolau, Juan Luis
3
Ringle, Christian M.
3
Sampaio, Cláudio Hoffmann
3
Santini, Fernando de Oliveira
3
Ahrholdt, Dennis C.
2
Alrawadieh, Zaid
2
Alén, Elisa
2
Arboleda, Ana M.
2
Arici, Hasan Evrim
2
Armbrecht, John
2
Arteaga-Moreno, Francisco
2
Astrini, Nidya Judhi
2
Bakti, I Gede Mahatma Yuda
2
Balaji, M. S.
2
Barrio-García, Salvador del
2
Bilgihan, Anil
2
Bruce, Helen L.
2
Bujisic, Milos
2
Cervera-Taulet, Amparo
2
Cheah, Jun-Hwa
2
Chen, Ching-fu
2
Chien, Alyna T.
2
Choi, Hwansuk Chris
2
Chua, Bee-Lia
2
Del Chiappa, Giacomo
2
Deshwal, Pankaj
2
Ding, May-Ching
2
Dogru, Tarik
2
El-Geneidy, Ahmed
2
Fayos-Gardó, Teresa
2
Fernandes, Teresa
2
Gallan, Andrew S.
2
Gallarza, Martina G.
2
Gudergan, Siegfried
2
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International journal of hospitality management
28
Journal of retailing and consumer services
26
Journal of business research : JBR
10
Service business
10
The journal of services marketing
10
Journal of hospitality marketing & management
9
Journal of travel and tourism marketing
8
Services marketing quarterly
8
International journal of contemporary hospitality management
6
Journal of air transport management
6
Tourism management : research, policies, practice
6
International journal of quality & reliability management
5
International journal of services, economics and management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service management
5
The international journal of bank marketing : IJBM
5
Tourism management perspectives : TMP
5
International journal of bank marketing
4
International journal of education economics and development : IJEED
4
International journal of pharmaceutical and healthcare marketing : IJPHM
4
International journal of productivity and quality management : IJPQM
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Asia Pacific journal of marketing and logistics
3
Business and Economic Research : BER
3
Health care management review : HCM review
3
International review on public and non-profit marketing
3
Journal of financial services marketing
3
Journal of financial services marketing : JFSM
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing for higher education
3
Journal of service theory and practice : JSTP
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of vacation marketing
3
Marketing intelligence & planning
3
Psychology & marketing
3
The TQM journal : the international review of organizational improvement
3
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ECONIS (ZBW)
392
RePEc
8
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1
Psychological empowerment and life satisfaction : the mediating effect of organisational citizenship behaviour
Vijayalakshmi, P.
- In:
International journal of business innovation and …
31
(
2023
)
3
,
pp. 339-355
Persistent link: https://www.econbiz.de/10014336930
Saved in:
2
Does making less effort entail satisfaction? : a large empirical study on client relationship services
Ardelet, Caroline
;
Benavent, Christophe
- In:
International journal of market research
65
(
2023
)
1
,
pp. 83-99
Persistent link: https://www.econbiz.de/10014233821
Saved in:
3
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance
Kassir, Ali Mohammad
- In:
EuroMed journal of management : EMJM
6
(
2024
)
1
,
pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
Saved in:
6
Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots
Naqvi, Muhammad Hasnain Abbas
;
Hongyu, Zhang
;
Naqvi, …
- In:
Journal of modelling in management
19
(
2024
)
2
,
pp. 470-491
Persistent link: https://www.econbiz.de/10014486823
Saved in:
7
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
8
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
9
Assessing the determinants of customer happiness and customer loyalty in fast-food restaurant
Yapp, Emily H. T.
;
Bagos Wahyudi Amin Tohari
- In:
International journal of sustainable strategic …
9
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10013257971
Saved in:
10
Building loyalty in Islamic banking relationship : a multiple mediation approach empirically in Indonesia
Yusfiarto, Rizaldi
;
Nugraha, Septy Setia
;
Pambekti, …
- In:
Journal of financial services marketing
28
(
2023
)
2
,
pp. 306-320
Persistent link: https://www.econbiz.de/10014326878
Saved in:
11
Service quality and self-determination theory towards continuance usage intention of mobile banking
Inan, Dedi Iskandar
;
Hidayanto, Achmad Nizar
;
Juita, Ratna
- In:
Journal of science and technology policy management : JSTPM
14
(
2023
)
2
,
pp. 303-328
Persistent link: https://www.econbiz.de/10014327212
Saved in:
12
Parents as customers : the influence of school reputation on satisfaction, feedback, and loyalty of vietnamese secondary students' parents
Thang The Nguyen
;
Thai Quoc Cao
;
Huong Thi Thu Phung
; …
- In:
Corporate reputation review
26
(
2023
)
3
,
pp. 167-178
Persistent link: https://www.econbiz.de/10014327305
Saved in:
13
Measuring QSR service quality on behavioral intentions of gen Z customers using QUICKSERV : mediating effect of service value and satisfaction
Ghosh, Pratik
;
Jhamb, Deepika
;
Dhiman, Rahul
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2351-2370
Persistent link: https://www.econbiz.de/10014470786
Saved in:
14
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
15
Model based on service quality, satisfaction and trust, the antecedents of federated athletes' happiness and loyalty
Cuesta-Valiño, Pedro
;
Loranca-Valle, Cristina
; …
- In:
The journal of management development
42
(
2023
)
6
,
pp. 501-513
Persistent link: https://www.econbiz.de/10014332135
Saved in:
16
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
17
Determinants of university reputation : conceptual model and empirical investigation in an emerging higher education market
Kaushal, Vikrant
;
Jaiswal, Deepak
;
Kant, Rishi
;
Ali, …
- In:
International journal of emerging markets
18
(
2023
)
8
,
pp. 1846-1867
Persistent link: https://www.econbiz.de/10014333940
Saved in:
18
The dynamics in asymmetric effects of multi-attributes on customer satisfaction : evidence from COVID-19
Kim, Jong Min
;
Liu, Jiahao
;
Park, Keeyeon Ki-cheon
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3497-3517
Persistent link: https://www.econbiz.de/10014334322
Saved in:
19
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
20
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
21
Reprint of: Satisfaction with life and perception of healthcare services
Arboleda, Ana M.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334764
Saved in:
22
Linking psychological needs, perceived financial well-being and loyalty : the role of commercial banks
Dung Phuong Hoang
;
Nguyen Thi Hong Hai
;
Vuong Nham Linh
; …
- In:
Journal of financial services marketing
28
(
2023
)
3
,
pp. 466-487
Persistent link: https://www.econbiz.de/10014336228
Saved in:
23
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
24
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
25
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
26
The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Pereira, Francisco
;
Costa, Joana Martinho
;
Ramos, …
- In:
Journal of air transport management
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
Saved in:
27
Antecedents and outcomes of use experience of airport service robot : the stimulus-organism-response (S-O-R) framework
Chen, Ching-fu
;
V. G., Girish
- In:
Journal of vacation marketing
29
(
2023
)
4
,
pp. 570-583
Persistent link: https://www.econbiz.de/10014382459
Saved in:
28
Service innovation and delivery as antecedents of satisfaction and loyalty : a study of Indian retail banking
Bhat, Ishfaq Hussain
- In:
International journal of business and globalisation : IJBG
35
(
2023
)
1/2
,
pp. 107-118
Persistent link: https://www.econbiz.de/10014388735
Saved in:
29
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
30
Effect of innovation practices of banks on customer loyalty : an SEM-ANN approach
Tiwari, Pankaj
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4536-4568
Persistent link: https://www.econbiz.de/10014502549
Saved in:
31
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
32
Redefining a value co-creation behaviour model for student satisfaction in HEIs
Manzoor, Shamima Raihan
;
Al Mahmud, Abdullah
- In:
International journal of services and operations …
45
(
2023
)
3
,
pp. 293-313
Persistent link: https://www.econbiz.de/10014364407
Saved in:
33
Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction : an explanation from temporal and conversational cues
Xu, Ying
;
Niu, Nan
;
Zhao, Zixiang
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364474
Saved in:
34
Determinants of loyalty programmes and their impact on store patronage
Kolte, Ashutosh
;
Veer, Nitin
;
Mahajan, Yogesh
;
Siggia, Dario
- In:
Journal of Asia Business Studies
17
(
2023
)
5
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014432773
Saved in:
35
Websites continuance usage intention : a study from the airline sector
Khan, Humera
;
Dominic, P. D. D.
;
Sadaf Hina
- In:
International journal of business and systems research …
17
(
2023
)
5
,
pp. 522-548
Persistent link: https://www.econbiz.de/10014435581
Saved in:
36
Satisfaction or delight? : a cross-cultural study of loyalty formation linked to two restaurant types
Rodríguez-López, María Eugenia
;
Alcántara-Pilar, …
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2646-2667
Persistent link: https://www.econbiz.de/10014446474
Saved in:
37
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
38
Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
39
Understanding the user satisfaction and loyalty of customer service chatbots
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253676
Saved in:
40
Effects of perceived value on satisfaction and revisit intention : domestic vs. international tourists
Mostafa Rasoolimanesh, S.
;
Iranmanesh, Mohammad
;
Seyfi, …
- In:
Journal of vacation marketing
29
(
2023
)
2
,
pp. 222-241
Persistent link: https://www.econbiz.de/10014246969
Saved in:
41
Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
Saved in:
42
Monetary and non-monetary factors to leverage revisit intention : the key to survival for tourism in Indonesia during pandemic
Amelia, Amelia
;
Ronald, Ronald
- In:
International journal of trade and global markets
17
(
2023
)
3/4
,
pp. 297-306
Persistent link: https://www.econbiz.de/10014313086
Saved in:
43
Islamic bank customer satisfaction, trust, loyalty and word of mouth : the CREATOR model
Khan, Sadia Mehfooz
;
Ali, Muhammad
;
Puah, Chin-Hong
; …
- In:
Journal of Islamic accounting and business research
14
(
2023
)
5
,
pp. 740-766
Persistent link: https://www.econbiz.de/10014313138
Saved in:
44
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
45
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
Lee, Dae Hui
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
5
,
pp. 1262-1287
Persistent link: https://www.econbiz.de/10014285992
Saved in:
46
The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional banks and fintechs
Mainardes, Emerson Wagner
;
Freitas, Neudson Peres de
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 641-662
Persistent link: https://www.econbiz.de/10014267111
Saved in:
47
Determinants and consequences of student satisfaction in Australian universities : evidence from QILT surveys
Biswas, Kumar
;
Bose, Sudipta
;
Chang, Millicent
;
Shams, Syed
- In:
Accounting and finance
63
(
2023
)
2
,
pp. 1821-1850
Persistent link: https://www.econbiz.de/10014302046
Saved in:
48
The physician CEO advantage and hospital performance during the COVID-19 pandemic : capacity utilization and patient satisfaction
Belasen, Alan T.
;
Belasen, Ariel
;
Feng, Zhilan
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 313-326
Persistent link: https://www.econbiz.de/10014303244
Saved in:
49
Interceding of repurchase intention between e-loyalty and word of mouth advocacy : a study of behavioural consequences and antecedents of e-loyalty
Gulati, Shabnam
;
Gursimranjit Singh
;
Kumar, Arvind
- In:
International journal of electronic business : IJEB
18
(
2023
)
3
,
pp. 299-319
Persistent link: https://www.econbiz.de/10014309296
Saved in:
50
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
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