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~subject:"Informationstechnik"
~subject:"self-service technology"
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Informationstechnik
self-service technology
Selbstbedienung
510
Self-service
479
Consumer behaviour
239
Konsumentenverhalten
239
Customer satisfaction
126
Kundenzufriedenheit
126
Service quality
118
Dienstleistungsqualität
117
Innovation adoption
86
Innovationsakzeptanz
86
Einzelhandel
71
Retail trade
63
Beziehungsmarketing
55
Relationship marketing
55
Deutschland
50
Self-service technology
50
Germany
48
Technischer Fortschritt
40
Technological change
40
Electronic Banking
37
Electronic banking
36
USA
31
United States
31
Bank
26
Theorie
25
Theory
25
self-service
25
Customer integration
24
Customer service
24
Food retailing
24
Innovation diffusion
24
Innovationsdiffusion
24
Kundenintegration
24
Kundenservice
24
Lebensmitteleinzelhandel
24
Electronic Commerce
23
Dienstleistungssektor
21
E-commerce
21
Service industry
21
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5
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3
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English
39
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1
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Wang, Cheng
3
Harris, Jennifer
2
Patterson, Paul G.
2
Aimin, Wang
1
Andreassen, Tor W.
1
Anselmsson, Johan
1
Archana Singh
1
Barua, Zapan
1
Blut, Markus
1
Brady, Michael K.
1
Collier, Joel E.
1
Dampérat, Maud
1
Dutta, Shantanu
1
Dwivedi, Yogesh Kumar
1
Farah, Maya F.
1
Giebelhausen, Michael
1
Gursoy, Dogan
1
Hanks, Lydia
1
Hilton, Toni
1
Hongyi, Xu
1
Hughes, Tim
1
Hung, Chia-sheng
1
Hung, Kam
1
Jacob, Jayanth
1
Jagannathan, Srinath
1
Jeannot, Florence
1
Jeong, Miyoung
1
Jha, Sumi
1
Jongmans, Eline
1
Kabanda, Gabriel
1
Kallweit, Katrin
1
Kaushik, Arun Kumar
1
Kimes, Sheryl E.
1
Kumar, Vikas
1
Kuppelwieser, Volker
1
Larson, Ronald B.
1
Lee, Heekyung
1
Lee, Seonjeong
1
Lervik-Olsen, Line
1
Li, Shimiao
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Institutet för Ekonomisk Forskning <Lund>
1
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Journal of service research : JSR
4
Journal of hospitality marketing & management
3
Psychology & marketing
2
The service industries journal
2
Asia-Pacific journal of risk and insurance : APJRI
1
Australian journal of management
1
Doctoral thesis / Luleå University of Technology
1
Global business review
1
Health marketing quarterly
1
International journal of business and systems research : IJBSR
1
International journal of business information systems : IJBIS
1
International journal of management concepts and philosophy : IJMCP
1
International journal of services and operations management
1
International journal of services, economics and management
1
Journal of engineering and technology management : JET-M
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing
1
Journal of marketing management : MM
1
Journal of payments strategy & systems
1
Journal of promotion management : JPM
1
Journal of retailing and consumer services
1
Journal of supply chain management, logistics and procurement
1
Journal of vacation marketing : an international journal
1
Konvergenzmanagement
1
Lund studies in economics and management
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Problems and perspectives in management : PPM ; international research journal
1
Research
1
Services marketing quarterly
1
Technology analysis & strategic management
1
The journal of services marketing
1
The marketing review
1
Transferorientierte betriebswirtschaftliche Forschung
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ECONIS (ZBW)
40
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40
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1
Designing the digitalized guest experience : a comprehensive framework and research agenda
Youssofi, Alexandra
;
Jeannot, Florence
;
Jongmans, Eline
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 512-531
Persistent link: https://www.econbiz.de/10014467610
Saved in:
2
Why user experience is crucial for procurement
Simko, Stephen
;
Rozelle, Brandon
- In:
Journal of supply chain management, logistics and …
5
(
2022/2023
)
2
,
pp. 160-169
Persistent link: https://www.econbiz.de/10014233110
Saved in:
3
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
4
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
5
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
6
Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Ugwuanyi, Chidera Christian
;
Uduji, Joseph Ikechukwu
; …
- In:
International journal of business and systems research …
15
(
2021
)
4
,
pp. 405-425
Persistent link: https://www.econbiz.de/10012596125
Saved in:
7
Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
8
Antecedents of self-service technology in brick and mortar stores in India : an empirical study in the COVID-19 pandemic environment
Archana Singh
- In:
International journal of management concepts and …
14
(
2021
)
3
,
pp. 244-258
Persistent link: https://www.econbiz.de/10012671190
Saved in:
9
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
10
Supermarket self-checkout usage in the United States
Larson, Ronald B.
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10012179167
Saved in:
11
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
12
At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
66
(
2019
)
10
,
pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
Saved in:
13
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
14
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
15
Investigating consumers' adoption of SSTs : a case study representing India’s hospitality industry
Kaushik, Arun Kumar
;
Kumar, Vikas
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 275-290
Persistent link: https://www.econbiz.de/10011912216
Saved in:
16
Facilitating transformative change in medication adherence practices
Rai, Ranvir S.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011848026
Saved in:
17
Self-service technology - friend or foe? : the impact of technology-based self-services on customer satisfaction and retention
Scherer, Anne
-
2013
Persistent link: https://www.econbiz.de/10010461559
Saved in:
18
An adapted TPB approach to consumers’ acceptance of service-delivery drones
Ramadan, Zahy B.
;
Farah, Maya F.
;
Mrad, Mona
- In:
Technology analysis & strategic management
29
(
2017
)
7
,
pp. 817-828
Persistent link: https://www.econbiz.de/10011711445
Saved in:
19
Modelling the habit of self-service technology usage
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Australian journal of management
42
(
2017
)
3
,
pp. 462-481
Persistent link: https://www.econbiz.de/10011777670
Saved in:
20
Information system continuance usage : moderating role of habit
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of business information systems : …
26
(
2017
)
2
,
pp. 166-184
Persistent link: https://www.econbiz.de/10011856438
Saved in:
21
Mobile banking : a trade-off between mobile technology and service for consumers' behavioural intention
Shareef, Mahmud Akhter
;
Dutta, Shantanu
;
Dwivedi, …
- In:
The marketing review
17
(
2017
)
4
,
pp. 427-449
Persistent link: https://www.econbiz.de/10011861377
Saved in:
22
Technology in a call center an asset to managing customers and their needs?
Oodith, Devina
;
Parumasur, Sanjana Brijball
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
1
,
pp. 72-82
Persistent link: https://www.econbiz.de/10010375781
Saved in:
23
Attitudinal and situational determinants of self-service technology use
Oh, Haemoon
;
Jeong, Miyoung
;
Lee, Seonjeong
;
Warnick, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 236-265
Persistent link: https://www.econbiz.de/10011434642
Saved in:
24
Service fascination : gaining competitive advantage through experiential self-service systems
Zagel, Christian
-
2016
Persistent link: https://www.econbiz.de/10011417735
Saved in:
25
Factors influencing the acceptance of self-service technologies : a meta-analysis
Blut, Markus
;
Wang, Cheng
;
Schoefer, Klaus
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 396-416
Persistent link: https://www.econbiz.de/10011606717
Saved in:
26
The impact of self-service technology and the presence of others on cause-related marketing programs in restaurants
Hanks, Lydia
;
Line, Nathaniel D.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 547-562
Persistent link: https://www.econbiz.de/10011577824
Saved in:
27
Structuring technology applications for enhanced customer experience : evidence form India air trevellers
Majra, Hufrish
;
Saxena, Rajan
;
Jha, Sumi
;
Jagannathan, …
- In:
Global business review
17
(
2016
)
2
,
pp. 351-374
Persistent link: https://www.econbiz.de/10011583104
Saved in:
28
An assessment of the impact of self-service technology (SST) on firm performance : case study of a bank in Zimbabwe (2009-13)
Mazana, Reginald
;
Rupere, Taurayi
;
Kabanda, Gabriel
- In:
Journal of payments strategy & systems
10
(
2016
)
1
,
pp. 96-112
Persistent link: https://www.econbiz.de/10011566583
Saved in:
29
Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven
;
Kuppelwieser, Volker
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
Saved in:
30
Measuring self-service technology latent difficulties : insurance decisions on utilitarian and hedonic influences
Yang, Ann Shawing
- In:
Asia-Pacific journal of risk and insurance : APJRI
9
(
2015
)
1
,
pp. 1-33
Persistent link: https://www.econbiz.de/10010510813
Saved in:
31
Why do customers use self-service information technologies in retail?
Kallweit, Katrin
;
Spreer, Philipp
;
Toporowski, Waldemar
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 268-276
Persistent link: https://www.econbiz.de/10010348759
Saved in:
32
Creating shopper value : co-creation roles, in-store self-service technology use, and value differentiation
Turner, Tobin
;
Shockley, Jeff
- In:
Journal of promotion management : JPM
20
(
2014
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10010399904
Saved in:
33
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
34
Technology-based self-service and its impact on service firm performance : a resource-based perspective
Wang, Jinhui
-
2007
Persistent link: https://www.econbiz.de/10003665881
Saved in:
35
Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.
;
Kimes, Sheryl E.
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
Saved in:
36
Co-production and self-service : the application of Service-Dominant Logic
Hilton, Toni
;
Hughes, Tim
- In:
Journal of marketing management : MM
29
(
2013
)
7/8
,
pp. 861-881
Persistent link: https://www.econbiz.de/10009790970
Saved in:
37
The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 400-414
Persistent link: https://www.econbiz.de/10009782115
Saved in:
38
An empirical study of the relationship between a self-service technology investment and firm financial performance
Hung, Chia-sheng
;
Yen, David C.
;
Ou, Chin S.
- In:
Journal of engineering and technology management : JET-M
29
(
2012
)
1
,
pp. 62-70
Persistent link: https://www.econbiz.de/10009565814
Saved in:
39
Internetbasierte Customer-Self-Service-Instrumente im After-Sales-Management aus Sicht des Verfassungsmarketings
Schulmeyer, Christian
-
2011
Persistent link: https://www.econbiz.de/10009520348
Saved in:
40
Customer-perceived service quality and technology-based self-service
Anselmsson, Johan
-
2001
Persistent link: https://www.econbiz.de/10001630599
Saved in:
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