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isPartOf:"International journal of hospitality management"
~subject:"Produktqualität"
~isPartOf:"The service industries journal"
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Produktqualität
Dienstleistungsqualität
693
Service quality
693
Customer satisfaction
312
Kundenzufriedenheit
312
Consumer behaviour
255
Konsumentenverhalten
255
Beziehungsmarketing
190
Relationship marketing
190
Hotel industry
144
Hotellerie
144
Gastronomie
109
Restaurant industry
109
Customer service
72
Kundenservice
72
Hospital
68
Krankenhaus
68
Beschwerdemanagement
60
Complaint management
60
Emotion
59
Dienstleistungssektor
51
Service industry
51
Gastgewerbe
49
Hospitality industry
49
Arbeitszufriedenheit
41
Job satisfaction
41
Arbeitsverhalten
37
Work behaviour
37
Taiwan
36
Satisfaction
32
Quality management
31
Qualitätsmanagement
31
Tourism employees
30
Tourismusberufe
30
USA
30
United States
30
Gesundheitsversorgung
29
Health care
29
Performance measurement
28
Performance-Messung
28
Product quality
27
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27
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Han, Heesup
4
Lee, Seul Ki
2
Ai, Jin
1
Almanza, Barbara
1
Anderson, Sidney T.
1
Ariza-Montes, Antonio
1
Barrera, Ramón Barrera
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Bilgihan, Anil
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Bonn, Mark Andrew
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Carrión, Gabriel Cepeda
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Chan, Ping-Yu
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Chang, Jung-hua
1
Chen, Xiayu
1
Cho, Meehee
1
Chua, Bee-Lia
1
Dainty, Andrew
1
Dallinger, Ioana
1
David, Alex Hugh
1
Deng, Wei-jaw
1
Gal, Iddo
1
Gursoy, Dogan
1
Hernández-Perlines, Felipe
1
Hyun, Sunghyup Sean
1
Jang, Soocheong
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Johnstone, Stewart
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Jung, Jae Man
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Kang, Sora
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Kim, Wansoo
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Kuo, Ying-feng
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Law, Chun Hung Roberts
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Lee, Choong-Ki
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International journal of hospitality management
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
Total quality management & business excellence
18
International journal of productivity and quality management : IJPQM
17
The TQM journal : the international review of organizational improvement
15
International journal of quality & reliability management
14
International journal of production research
13
Quality management journal : QMJ
13
International journal of industrial organization
12
Journal of business research : JBR
12
Journal of retailing and consumer services
11
International journal of contemporary hospitality management
10
European journal of operational research : EJOR
9
International journal of production economics
9
Cogent business & management
8
International journal of quality and service sciences
8
NBER Working Paper
8
European research studies
7
Journal of health economics
7
Journal of hospitality marketing & management
7
NBER working paper series
7
OECD Health Statistics
7
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Tourism management : research, policies, practice
6
Applied economics
5
Asia Pacific journal of marketing and logistics
5
Journal of economic behavior & organization : JEBO
5
Manufacturing & service operations management : M & SOM
5
The journal of services marketing
5
Tourism economics : the business and finance of tourism and recreation
5
Transportation research / E : an international journal
5
Faculty & research / Insead : working paper series
4
Health economics
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of quality and innovation : IJQI
4
Journal for global business advancement : JGBA
4
Journal of air transport management
4
Journal of travel and tourism marketing
4
Managing service quality : MSQ ; an international journal
4
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ECONIS (ZBW)
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1
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
2
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
3
Impacts of quality certification on online reviews and pricing strategies in the hospitality industry
Sutherland, Ian
;
Sim, Youngseok
;
Lee, Seul Ki
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012435926
Saved in:
4
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
Saved in:
5
Understanding the relationship between food experiential quality and customer dining satisfaction : a perspective on negative bias
Liu, Yezheng
;
Song, Yingxin
;
Sun, Jianshan
;
Sun, Chunhua
; …
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012241928
Saved in:
6
Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
7
Effects of biophilic design on consumer responses in the lodging industry
Lee, Seung Hyun
- In:
International journal of hospitality management
83
(
2019
),
pp. 141-150
Persistent link: https://www.econbiz.de/10012122052
Saved in:
8
Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
Saved in:
9
Developing and validating a mobile catering app success model
Wang, Yi-Shun
;
Tseng, Timmy H.
;
Wang, Wei-Tsong
;
Shih, …
- In:
International journal of hospitality management
77
(
2019
),
pp. 19-30
Persistent link: https://www.econbiz.de/10011988421
Saved in:
10
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
11
Sleepless nights in hotels? : understanding factors that influence hotel sleep quality
Mao, Zhenxing
;
Yang, Yang
;
Wang, Mingshu
- In:
International journal of hospitality management
74
(
2018
),
pp. 189-201
Persistent link: https://www.econbiz.de/10011924661
Saved in:
12
Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
63
(
2017
),
pp. 82-92
Persistent link: https://www.econbiz.de/10011705783
Saved in:
13
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
14
Willingness to pay in negative restaurant service encounters
Sukhu, Anupama
;
Bilgihan, Anil
;
Seo, Soobin
- In:
International journal of hospitality management
65
(
2017
),
pp. 11-19
Persistent link: https://www.econbiz.de/10011738809
Saved in:
15
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
16
A conflict of choice : how consumers choose where to go for dinner
Jung, Jae Man
;
Sydnor, Sandra
;
Lee, Seul Ki
;
Almanza, …
- In:
International journal of hospitality management
45
(
2015
),
pp. 88-98
Persistent link: https://www.econbiz.de/10010503885
Saved in:
17
Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo
;
Lee, Choong-Ki
;
Park, Chang-kyu
- In:
International journal of hospitality management
43
(
2014
),
pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
Saved in:
18
Wine attributes, perceived risk and online wine purchase intention : the cross-level interaction effects of website quality
Cho, Meehee
;
Bonn, Mark Andrew
;
Kang, Sora
- In:
International journal of hospitality management
43
(
2014
),
pp. 108-120
Persistent link: https://www.econbiz.de/10010427928
Saved in:
19
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
20
A service sector classification schme using economic data
David, Alex Hugh
- In:
The service industries journal
34
(
2014
)
4
,
pp. 335-353
Persistent link: https://www.econbiz.de/10010344114
Saved in:
21
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
22
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
23
Mechnism of customer value in restaurant consumption : employee hospitality and entertainment cues as boundary conditions
Teng, Chih-ching
;
Chang, Jung-hua
- In:
International journal of hospitality management
32
(
2013
),
pp. 169-178
Persistent link: https://www.econbiz.de/10009717653
Saved in:
24
Examining perceived betrayal, desire for revenge and avoidance, and the moderating effect of relational benefits
Lee, Jin-soon
;
Pan, Steve
;
Tsai, Henry
- In:
International journal of hospitality management
32
(
2013
),
pp. 80-90
Persistent link: https://www.econbiz.de/10009717667
Saved in:
25
Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
Saved in:
26
In search of "product-service" : evidence from aerospace, construction, and engineering
Johnstone, Stewart
;
Dainty, Andrew
;
Wilkinson, Adrian
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 861-875
Persistent link: https://www.econbiz.de/10003775788
Saved in:
27
Revised planning matrix of quality function deployment
Deng, Wei-jaw
;
Kuo, Ying-feng
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1443-1460
Persistent link: https://www.econbiz.de/10003802495
Saved in:
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