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22
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10
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10
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9
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9
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8
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8
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8
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8
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ECONIS (ZBW)
2,283
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201
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
202
Case study of sustainable service design in the hospitality industry
Chen, Yi-An
;
Chen, Chun Liang
- In:
Chinese management studies
16
(
2022
)
1
,
pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
Saved in:
203
Food experience design to prevent unintended consequences and improve well-being
Addis, Michela
;
Batat, Wided
;
Atakan, S. Sinem
;
Austin, …
- In:
Journal of service research
25
(
2022
)
1
,
pp. 143-159
Persistent link: https://www.econbiz.de/10012887044
Saved in:
204
Évolutions sectorielles et développement économique de la Chine depuis la réforme : quelle place pour les services ?
Delaunay, Jean-Claude
- In:
European review of service economics and management
(
2022
)
2/14
,
pp. 17-41
Persistent link: https://www.econbiz.de/10014247885
Saved in:
205
Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
206
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
207
Customer-perceived service wellbeing in a transformative framework : research propositions in the area of health services
Islam, Shahidul
;
Muhamad, Nazlida
;
Sumardi, Wardah Hakimah
- In:
International review on public and non-profit marketing
19
(
2022
)
1
,
pp. 219-245
Persistent link: https://www.econbiz.de/10013168702
Saved in:
208
Sequencing and scheduling appointments for multi-stage service systems with stochastic service durations and no-shows
Zhou, Shenghai
;
Yue, Qing
- In:
International journal of production research
60
(
2022
)
5
,
pp. 1500-1519
Persistent link: https://www.econbiz.de/10013170877
Saved in:
209
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
210
Value creation process and outcomes in social inclusion focused services
Winston, Emma
;
Ferdous, Ahmed Shahriar
;
Rentschler, Ruth
; …
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 840-868
Persistent link: https://www.econbiz.de/10013173450
Saved in:
211
Ex-post evaluation of the American airlines-US airways merger : a structural approach
Bontemps, Christian
;
Remmy, Kevin
;
Wei, Jiangyu
- In:
Journal of transport economics & policy : JTEP
56
(
2022
)
2
,
pp. 129-155
Persistent link: https://www.econbiz.de/10013173738
Saved in:
212
Pricing in service systems with rational balking and abandonment of time-sensitive customers
Abouee-Mehrizi, Hossein
;
Zare, Ata Ghareaghaji
;
Konrad, …
- In:
Production and operations management : the flagship …
31
(
2022
)
2
,
pp. 495-510
Persistent link: https://www.econbiz.de/10013163936
Saved in:
213
In-store service decisions under consumer disappointment aversion
Wang, Junbin
- In:
Managerial and decision economics : MDE ; the …
43
(
2022
)
3
,
pp. 681-695
Persistent link: https://www.econbiz.de/10013166246
Saved in:
214
Measuring the dimensions of quality in service innovation : a dynamic capability and organisational competency perspective
Babaei, Mohsen
;
Aghdassi, Mohammad
- In:
Total quality management & business excellence
33
(
2022
)
4
,
pp. 434-466
Persistent link: https://www.econbiz.de/10013166883
Saved in:
215
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
216
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
217
Rethinking nonprofit service disintermediation through service communication interactions
Mitchell, Sarah-Louise
;
Clark, Moira K.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
Saved in:
218
The role of proximity in omnichannel customer experience : a service logic perspective
Dalla Pozza, Ilaria
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 774-786
Persistent link: https://www.econbiz.de/10013325759
Saved in:
219
Impact of service climate dimensions on customer service quality : test of a multilevel model
Gupta, Amit
- In:
South Asian journal of management : SAJM
29
(
2022
)
1
,
pp. 7-29
Persistent link: https://www.econbiz.de/10013326791
Saved in:
220
Creating value in servitization through digital service innovations
Raddats, Chris
;
Naik, Parikshit
;
Bigdeli, Ali Ziaee
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013326912
Saved in:
221
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
222
Offline supplementary service strategies for the online marketplace : third-party service or marketplace service?
Zheng, Zhijun
;
Li, Gang
;
Cheng, T. C. E.
;
Wu, Feng
- In:
Transportation research / E : an international journal
164
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013366781
Saved in:
223
Who purchases cross-border? : individual and country level determinants of the decision to purchase cross-border in the European Single Market
Sleuwaegen, Leo
;
Smith, Peter M.
- In:
Electronic commerce research
22
(
2022
)
3
,
pp. 749-785
Persistent link: https://www.econbiz.de/10013431206
Saved in:
224
Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas
;
Bonfim, Leandro Rodrigo Canto
;
Didonet, …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
Saved in:
225
Does foreign direct investments in financial services induce financial development? : lessons from emerging economies
Jithin P
;
Babu, Suresh M
- In:
International journal of finance & economics : IJFE
27
(
2022
)
4
,
pp. 4399-4411
Persistent link: https://www.econbiz.de/10013461337
Saved in:
226
Beyond revenue diversification : service diversification and service costs in nonprofit acute care hospitals
Lu, Jiahuan
;
Shon, Jongmin
;
Park, Young Joo
- In:
Nonprofit management & leadership
33
(
2022
)
2
,
pp. 427-440
Persistent link: https://www.econbiz.de/10013463458
Saved in:
227
Manufacturing and service-sector productivity in Turkey : a perspective from firm-level data
Dinçer, Nazire Nergiz
;
Eichengreen, Barry
;
Tekin-Koru, …
- In:
The world economy : the leading journal on …
45
(
2022
)
9
,
pp. 2698-2723
Persistent link: https://www.econbiz.de/10013468484
Saved in:
228
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
229
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
230
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
231
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Saved in:
232
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
233
A systematic literature review of service-related research on refugees
Subramanian, Ilayaraja
;
Finsterwalder, Jörg
;
Hall, …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 908-939
Persistent link: https://www.econbiz.de/10013407619
Saved in:
234
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
235
The COVID-19 pandemic and the consumption of nondurables and services
Charalampidis, Nikolaos
;
Guillochon, Justine
- In:
Applied economics letters
29
(
2022
)
12
,
pp. 1084-1095
Persistent link: https://www.econbiz.de/10013412042
Saved in:
236
Service innovation enabled by Internet of Things and cloud computing : a service-dominant logic perspective
Nittala, Sreenivasa S. Sharma
;
Bharadwaj, Sangeeta Shah
; …
- In:
Technology analysis & strategic management
34
(
2022
)
4
,
pp. 433-446
Persistent link: https://www.econbiz.de/10013412474
Saved in:
237
Can developmental culture enhance team service innovation? : quantitative and qualitative analyses in the hospitality industry
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3881-3909
Persistent link: https://www.econbiz.de/10013413123
Saved in:
238
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
239
Language matters : humanizing service robots through the use of language during the COVID-19 pandemic
Kumar, Smriti
;
Miller, Elizabeth G.
;
Mende, Martin
; …
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
4
,
pp. 607-623
Persistent link: https://www.econbiz.de/10013454711
Saved in:
240
Enhancing IT industry employees' service innovation performance : antecedents and outcomes of service innovation engagement
Pai, Peiyu
;
Tsai, Hsien-Tung
;
Zhong, Jun-Yu
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2455-2483
Persistent link: https://www.econbiz.de/10013457359
Saved in:
241
Making a positive (or negative) first impression with small talk
Wiener, Hillary J. D.
;
Flaherty, Karen E.
;
Wiener, Joshua L.
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3516-3544
Persistent link: https://www.econbiz.de/10013457457
Saved in:
242
Driving coopetition strategy to service innovation : the moderating role of coopetition recognition
Wang, Ming-Chao
;
Chen, Ja-Shen
- In:
Review of managerial science : RMS
16
(
2022
)
5
,
pp. 1471-1501
Persistent link: https://www.econbiz.de/10013457768
Saved in:
243
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
244
Designing energy solutions : a comparison of two participatory design approaches for service innovation
Willmott, Taylor Jade
;
Hurley, Erin
;
Rundle-Thiele, Sharyn
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 353-377
Persistent link: https://www.econbiz.de/10013272961
Saved in:
245
Segmenting the bottom of the pyramid consumers : theoretical approach
Singh, Devinder Pal
;
Paul, Justin
;
Sharma, Pooja
- In:
International journal of market research
64
(
2022
)
3
,
pp. 397-419
Persistent link: https://www.econbiz.de/10013257993
Saved in:
246
Does services sector encourage migration and reduce poverty?
Mitra, Arup
- In:
The Indian journal of labour economics : a quarterly …
65
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10013259302
Saved in:
247
The role of meaning in service innovation : a conceptual exploration
Kustrak Korper, Ana
;
Holmlid, Stefan
;
Patrício, Lia
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 179-198
Persistent link: https://www.econbiz.de/10013190876
Saved in:
248
COVID-19 vaccination : engagement behavior patterns and implications for public health service communication
Azer, Jaylan
;
Alexander, Matthew
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 323-351
Persistent link: https://www.econbiz.de/10013190902
Saved in:
249
The effect of target's CSR performance on M&A deal premiums : a case for service firms
Ozdemir, Ozgur
;
Binesh, Fatemeh
;
Erkmen, Ezgi
- In:
Review of managerial science : RMS
16
(
2022
)
4
,
pp. 1001-1034
Persistent link: https://www.econbiz.de/10013191687
Saved in:
250
Key challenges and opportunities of service innovation processes in technology supplier-service provider partnerships
Homayounfard, Amir
;
Zaefarian, Ghasem
- In:
Journal of business research : JBR
139
(
2022
),
pp. 1284-1302
Persistent link: https://www.econbiz.de/10013194363
Saved in:
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