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Dienstleistungsqualität
122
Service quality
122
Customer satisfaction
83
Kundenzufriedenheit
83
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
43
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43
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satisfaction
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behavioral intentions
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perceived value
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Han, Heesup
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Hyun, Sunghyup Sean
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Kim, Wansoo
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Lee, Choong-Ki
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Sparks, Beverley
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Su, LuJun
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Weber, Karin
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Hsu, Maxwell K.
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Hwang, Jinsoo
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Moon, Hyoungeun
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Ahn, Jiseon
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Chen, Xiaohong
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Chua, Bee-Lia
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Huang, Songshan
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Iranmanesh, Mohammad
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Kim, Heather Markham
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Law, Rob
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Lee, Sanghyeop
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Mattila, Anna S.
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Nikbin, Davoud
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Qu, Hailin
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Journal of travel and tourism marketing
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
122
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1
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose
;
Garrod, Brian
;
Stone, Matthew J.
; …
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Saved in:
2
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
3
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
4
How leaders exploited the frontline hospitality employees through distress and service sabotage?
Akram, Zubair
;
Chaudhary, Swati
;
Akram, Umair
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014513639
Saved in:
5
Effect of a perceived threat of informal actors on the business performance of formal actors : inbound tour operators' perspective
Mwesiumo, Deodat
;
Abdalla, Moh'd Juma
;
Öztüren, Ali
; …
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 527-540
Persistent link: https://www.econbiz.de/10012623371
Saved in:
6
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
7
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
8
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
Saved in:
9
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
10
What makes integrated resort attractive? : exploring the role of experience encounter elements
Ji, Chunli
;
Yang, Ping
- In:
Journal of travel and tourism marketing
39
(
2022
)
3
,
pp. 305-319
Persistent link: https://www.econbiz.de/10013352885
Saved in:
11
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
12
Investigation of perceived risks and their outcome variables in the context of robotic restaurants
Hwang, Jinsoo
;
Kim, Heather Markham
;
Kim, Jinkyung Jenny
; …
- In:
Journal of travel and tourism marketing
38
(
2021
)
3
,
pp. 263-281
Persistent link: https://www.econbiz.de/10012514041
Saved in:
13
The influence of perceived risks on yacht voyagers' service appraisals : evaluating customer-to-customer interaction as a risk dimension
Paker, Neslihan
;
Gök, Osman
- In:
Journal of travel and tourism marketing
38
(
2021
)
6
,
pp. 582-596
Persistent link: https://www.econbiz.de/10012623380
Saved in:
14
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
15
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
16
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
17
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
18
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
19
Hotel of the future : exploring the attributes of a smart hotel adopting a mixed-methods approach
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
37
(
2020
)
7
,
pp. 804-822
Persistent link: https://www.econbiz.de/10012415299
Saved in:
20
Examining honeymoon tourist behavior : multidimensional quality, fantasy, and destination relational value
Pipatpong Fakfare
;
Lee, Jin-soo
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
37
(
2020
)
7
,
pp. 836-853
Persistent link: https://www.econbiz.de/10012415303
Saved in:
21
The impact of language proficiency on airline service satisfaction
Messner, Wolfgang
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
Saved in:
22
Effects of customer experience in engaging in hotels' CSR activities on brand relationship quality and behavioural intention
Lo, Ada
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10012289316
Saved in:
23
Measuring negative tourist-to-tourist interaction : scale development and validation
Adam, Issahaku
;
Taale, Francis
;
Adongo, Charles A.
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 287-301
Persistent link: https://www.econbiz.de/10012289329
Saved in:
24
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
25
Exploring the relationship between servicescape, place attachment, and intention to recommend accommodations marketed through sharing economy platforms
Xu, Xiaowei
;
Gursoy, Dogan
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10012289346
Saved in:
26
Understanding the influence of "feeling at home" on healthcare travelers' well-being : a comparison of Airbnb and hotel homescapes
Suess, Courtney
;
Kang, Sungeun
;
Dogru, Tarik
;
Mody, …
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 479-494
Persistent link: https://www.econbiz.de/10012289351
Saved in:
27
Dining at luxury restaurants when traveling abroad : incorporating destination attitude into a luxury consumption value model
Peng, Norman
;
Chen, Annie
;
Hung, Kuang-Peng
- In:
Journal of travel and tourism marketing
37
(
2020
)
5
,
pp. 562-576
Persistent link: https://www.econbiz.de/10012289467
Saved in:
28
Tourist experience quality and loyalty to an island destination : the moderating impact of destination image
Moon, Hyoungeun
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10012179362
Saved in:
29
Review of studies on airline website evaluation
Chong, Sookyup
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 60-75
Persistent link: https://www.econbiz.de/10012179364
Saved in:
30
Tourist motivation and place attachment : the mediating effects of service interactions with hotel employees
Prayag, Girish
;
Lee, Craig
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10012179368
Saved in:
31
Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry
Sadeh, Ehsan
;
Garkaz, Mansour
- In:
Journal of travel and tourism marketing
36
(
2019
)
2
,
pp. 253-267
Persistent link: https://www.econbiz.de/10012179396
Saved in:
32
The effect of dynamic integrated resort experience on Croatian customer behavior
Ahn, Jiseon
;
Back, Ki-Joon
;
Barišić, Petra
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 358-370
Persistent link: https://www.econbiz.de/10012179409
Saved in:
33
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
34
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
35
Hospital prestige in medical tourism : empirical evidence from Malaysia
Davoud Nikbin
;
Amir Batouei
;
Iranmanesh, Mohammad
;
Kim, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 521-535
Persistent link: https://www.econbiz.de/10012179431
Saved in:
36
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
37
Managing negative online accommodation reviews : evidence from the Cook Islands
Mate, Mani Jeremiah
;
Trupp, Alexander
;
Pratt, Stephen
- In:
Journal of travel and tourism marketing
36
(
2019
)
5
,
pp. 627-644
Persistent link: https://www.econbiz.de/10012179450
Saved in:
38
Functionality evaluation of mobile hotel websites in the m-commerce era
Lei, Simon
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
36
(
2019
)
6
,
pp. 665-678
Persistent link: https://www.econbiz.de/10012179454
Saved in:
39
Halal-friendly hotels : impact of halal-friendly attributes on guest purchase behaviors in the Thailand hotel industry
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
6
,
pp. 729-746
Persistent link: https://www.econbiz.de/10012179463
Saved in:
40
Exploring competitive hotel selection attributes among guests : an importance-performance analysis
Kim, Jinkyung Jenny
;
Lee, Youngseok
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 998-1011
Persistent link: https://www.econbiz.de/10012179515
Saved in:
41
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
42
When birds flock together : an identification of the destination social servicescape
Line, Nathaniel D.
;
Hanks, Lydia
;
McGinley, Sean
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 882-894
Persistent link: https://www.econbiz.de/10011941772
Saved in:
43
What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
Saved in:
44
Factors affecting international event visitors' behavioral intentions : the moderating role of attachment avoidance
Kim, Myung-Ja
;
Lee, Choong-Ki
;
Petrick, James F.
;
Hahn, …
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1027-1042
Persistent link: https://www.econbiz.de/10011941836
Saved in:
45
Will you fly with this airline in the future? : an empirical study of airline avoidance after accidents
Yang, Lin
;
Tjiptono, Fandy
;
Poon, Wai Ching
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1145-1159
Persistent link: https://www.econbiz.de/10011942051
Saved in:
46
The role of wellness spa tourism performance in building destination loyalty : the case of Thailand
Han, Heesup
;
Kiatkawsin, Kiattipoom
;
Jung, Heekyoung
; …
- In:
Journal of travel and tourism marketing
35
(
2018
)
5
,
pp. 595-610
Persistent link: https://www.econbiz.de/10011918022
Saved in:
47
Language facilitation for outbound Chinese tourists : importance-performance and gap analyses of New Zealand hotels
Ying, Tianyu
;
Wen, Jun
;
Wang, Liang
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1222-1233
Persistent link: https://www.econbiz.de/10011942079
Saved in:
48
Hotel attributes and consumer satisfaction : a cross-country and cross-hotel study
Bodet, Guillaume
;
Anaba, Valery
;
Bouchet, Patrick
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 52-69
Persistent link: https://www.econbiz.de/10011669949
Saved in:
49
An exploratory examination of service quality attributes in the ecotourism industry
Ban, Joowon
;
Ramsaran, Rooma Roshnee
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 132-148
Persistent link: https://www.econbiz.de/10011669962
Saved in:
50
Relationships among perceived value, satisfaction, and loyalty : community-based ecotourism in Korea
Kim, Kyung-hee
;
Park, Duk-Byeong
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 171-191
Persistent link: https://www.econbiz.de/10011669965
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