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Dienstleistung
43
Services
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Dienstleistungsqualität
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Dienstleistungssektor
18
Service industry
18
Service quality
18
Innovation
15
Beziehungsmarketing
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Relationship marketing
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Consumer behaviour
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Konsumentenverhalten
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Customer satisfaction
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Kundenzufriedenheit
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service design
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service innovation
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cocreation
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Big Data
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Big data
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Antons, David
2
Berry, Leonard L.
2
Bitner, Mary Jo
2
Bowen, David E.
2
Breidbach, Christoph F.
2
Helkkula, Anu
2
Ostrom, Amy L.
2
Parasuraman, A.
2
Patrício, Lia
2
Alexander, Matthew
1
Andrade, Carolina S.
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Aspara, Jaakko
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Baltas, George
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Banerjee, Dipyaman
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Barnes, Donald C.
1
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1
Barrios, Andrés
1
Beloglazov, Anton
1
Benoit, Sabine
1
Blocker, Christopher P.
1
Blut, Markus
1
Bolton, Lisa E.
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Breidbach, Christopher F.
1
Brown, Stephen Walter
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Burkhard, Kevin A.
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Buyya, Rajkumar
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Cassab, Harold
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Cavalcante, Victor F.
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Chandler, Jennifer D.
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Chen, Ja-shen
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Clatworthy, Simon
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Journal of service research : JSR
The service industries journal
61
Journal of service management
57
The journal of services marketing
56
SpringerLink / Bücher
49
Journal of business research : JBR
44
International journal of production economics
21
Journal of service research
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
International journal of services technology and management
20
Services marketing quarterly
20
Journal of retailing and consumer services
18
The journal of business & industrial marketing
18
International journal of hospitality management
17
The science of service systems
17
Working paper / National Bureau of Economic Research, Inc.
17
European journal of operational research : EJOR
16
European journal of marketing : EJM
15
Handbook of service science ; [Vol. 1]
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Service business
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Ifo-Schnelldienst
14
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
NBER working paper series
14
Revue d'économie industrielle
13
Schriften zum Produktionsmanagement
13
NBER Working Paper
12
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
12
Springer eBook Collection
12
Discussion paper / Centre for Economic Policy Research
11
European review of service economics and management
11
International journal of production research
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
Research
11
Service science, management and engineering : education for the 21st Century
11
Wirtschaft und Gesellschaft - WuG
11
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
10
Business horizons
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ECONIS (ZBW)
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1
All that glitters is not gold : the penalty effect of conspicuous consumption in services and how it changes with customers and contexts
Mende, Martin
;
Scott, Maura L.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 405-420
Persistent link: https://www.econbiz.de/10011951799
Saved in:
2
Archetypes of service innovation : implications for value cocreation
Helkkula, Anu
;
Kowalkowski, Christian
;
Tronvoll, Bård
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
Saved in:
3
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
4
Big data, big insights? : advancing service innovation and design with machine learning
Antons, David
;
Breidbach, Christoph F.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10011855773
Saved in:
5
Service design as an approach to implement the value cocreation perspective in new service development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
6
Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
7
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
8
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
9
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
10
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
11
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
12
A social-cognitive model of consumer well-being : a longitudinal exploration of the role of the service organization
Tang, Chuanyi
;
Guo, Lin
;
Gopinath, Mahesh
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 307-321
Persistent link: https://www.econbiz.de/10011665429
Saved in:
13
Service research in health care : positively impacting lives
Danaher, Tracey S.
;
Gallan, Andrew S.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
Saved in:
14
Seamless service? On the role and impact of service orchestrators in human-centered service systems
Breidbach, Christoph F.
;
Antons, David
;
Salge, Torsten …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011606993
Saved in:
15
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
16
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
17
The transformative value of a service experience
Blocker, Christopher P.
;
Barrios, Andrés
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011336512
Saved in:
18
Improving productivity in design and development of information technology (IT) service delivery simulation models
Beloglazov, Anton
;
Banerjee, Dipyaman
;
Hartman, Alan
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10010483437
Saved in:
19
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
20
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
21
Trading effort for money : consumers' cocreation motivation and the pricing of service options
Xia, Lan
;
Suri, Rajneesh
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 229-242
Persistent link: https://www.econbiz.de/10010356796
Saved in:
22
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
23
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
24
The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina
;
Alexander, Matthew
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
Saved in:
25
Biologically inspired approaches to strategic service design : optimal service diversification through evolutionary and swarm intelligence models
Baltas, George
;
Tsafarakis, Stelios
;
Saridakis, Charalampos
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 186-201
Persistent link: https://www.econbiz.de/10009774877
Saved in:
26
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
27
The service delivery network (SDN) : a customer-centric perspective of the customer journey
Tax, Stephen S.
;
McCutcheon, David
;
Wilkinson, Ian F.
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 454-470
Persistent link: https://www.econbiz.de/10010203533
Saved in:
28
Connectivity in service systems : does technology-enablement impact the ability of a service system to co-create value?
Breidbach, Christopher F.
;
Kolb, Darl G.
;
Srinivasan, Ananth
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 428-441
Persistent link: https://www.econbiz.de/10009782106
Saved in:
29
Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10009782110
Saved in:
30
The impact of endogenous motivations on adoption of IT-enabled services : the case of transformative services in the energy sector
Wunderlich, Philipp
;
Kranz, Johann Joachim
;
Totzek, Dirk
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 356-371
Persistent link: https://www.econbiz.de/10009782128
Saved in:
31
Data-driven analytical tools for characterization of productivity and service quality issues in IT service factories
Cavalcante, Victor F.
;
Pinhanez, Claudio S.
;
Paula, …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 295-310
Persistent link: https://www.econbiz.de/10009782143
Saved in:
32
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
33
Characterizing value as an experience : implications for service researchers and managers
Helkkula, Anu
;
Kelleher, Carol
;
Pihlström, Minna
- In:
Journal of service research : JSR
15
(
2012
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10009521626
Saved in:
34
The impact of mission fulfillment on the internal audience : psychological job outcomes in a services setting
Suh, Taewon
;
Houston, Mark B.
;
Barney, Steven M.
;
Kwon, …
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 76-92
Persistent link: https://www.econbiz.de/10008826885
Saved in:
35
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
36
Senior customers' service encounter preferences
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 475-488
Persistent link: https://www.econbiz.de/10009491357
Saved in:
37
Service process modularization : reuse versus variation in service extensions
Tuunanen, Tuure
;
Cassab, Harold
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 340-354
Persistent link: https://www.econbiz.de/10009383338
Saved in:
38
Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
39
Twenty years of service guarantee research : a synthesis
Hogreve, Jens
;
Gremler, Dwayne D.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
Saved in:
40
Managing service innovation and interorganizational relationships for firm performance : to commit or diversify?
Eisingerich, Andreas B
;
Rubera, Gaia
;
Seifert, Matthias
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 344-356
Persistent link: https://www.econbiz.de/10003853557
Saved in:
41
Service delivery innovation : antecedents and impact on firm performance
Chen, Ja-shen
;
Tsou, Hung Tai
;
Huang, Astrid Ya-hui
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 36-55
Persistent link: https://www.econbiz.de/10003878836
Saved in:
42
The effect of the servicescape on service workers
Parish, Janet Turner
;
Berry, Leonard L.
;
Lam, Shun Yin
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
Saved in:
43
The impact of service-time uncertainty and anticipated congestion on customers' waiting-time decisions
Kumar, Piyush
;
Krishnamurthy, Parthasarathy
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 282-292
Persistent link: https://www.econbiz.de/10003705610
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