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Search: subject_exact:"Kundenzufriedenheit"
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Kundenzufriedenheit
13,785
Customer satisfaction
13,706
Dienstleistungsqualität
6,207
Service quality
6,200
Konsumentenverhalten
5,473
Consumer behaviour
5,467
Beziehungsmarketing
5,460
Relationship marketing
5,445
Satisfaction
1,076
Arbeitszufriedenheit
1,015
Job satisfaction
1,006
Online-Handel
1,006
Online retailing
1,003
Customer service
997
Kundenservice
995
Qualitätsmanagement
916
Quality management
869
Urlaubsverhalten
868
Holiday behaviour
867
customer satisfaction
840
Electronic Commerce
807
Emotion
796
E-commerce
788
Beschwerdemanagement
776
Complaint management
774
Vertrauen
705
Confidence
704
Einzelhandel
680
Retail trade
662
Markenimage
659
Brand image
658
Tourismus
651
Tourism
647
Hotel industry
644
Hotellerie
644
Brand management
640
Markenführung
640
Verbraucherzufriedenheit
629
satisfaction
622
Virales Marketing
594
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2,400
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13
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251
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233
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122
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122
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101
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Han, Heesup
67
Homburg, Christian
58
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Wong, IpKin Anthony
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Huber, Frank
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Bruhn, Manfred
23
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Matzler, Kurt
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Gustafsson, Anders
19
Lee, Choong-Ki
19
Roschk, Holger
19
Töpfer, Armin
19
Stauss, Bernd
18
Balaji, M. S.
17
Gelbrich, Katja
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
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Springer Fachmedien Wiesbaden
23
Verlag Dr. Kovač
11
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Nomos Verlagsgesellschaft
5
Erasmus Research Institute of Management
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Shaker Verlag
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
De Gruyter Oldenbourg
2
Deutsche Marketing-Vereinigung
2
Eric Cuvillier <Firma>
2
Forschungsgemeinschaft Qualitätssicherung
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Technische Universität Braunschweig
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
A. C. Nielsen Company <Schaumburg, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
American Society for Quality
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bundesagentur für Arbeit
1
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Published in...
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Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
SpringerLink / Bücher
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
Journal of hospitality and tourism insights
53
International journal of business information systems : IJBIS
52
International journal of services, economics and management
52
Journal of retailing
52
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ECONIS (ZBW)
13,922
USB Cologne (EcoSocSci)
258
EconStor
28
OLC EcoSci
11
RePEc
10
BASE
5
Other ZBW resources
1
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Showing
3,701
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date (oldest first)
3701
Performance effects of trust-dependence congruence : the mediating role of relational behaviors
Yang, Wei
;
Zhang, Yu
;
Zhou, Yin
;
Zhang, Leinan
- In:
Journal of business research : JBR
129
(
2021
),
pp. 341-350
Persistent link: https://www.econbiz.de/10012509665
Saved in:
3702
Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation
So, Kevin Kam Fung
;
Wei, Wei
;
Martin, Drew
- In:
Journal of business research : JBR
129
(
2021
),
pp. 474-483
Persistent link: https://www.econbiz.de/10012509683
Saved in:
3703
Patient satisfaction in emergency department : unveiling complex interactions by wearable sensors
Stefanini, Alessandro
;
Aloini, Davide
;
Gloor, Peter A.
; …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 600-611
Persistent link: https://www.econbiz.de/10012509712
Saved in:
3704
Development of a conceptual model to understand the purchase intentions of Takaful (Islamic insurance) customers
Rizwan, Shahid
;
Al-Malkawi, Husam-Aldin Nizar
- In:
Journal of economic cooperation & development
42
(
2021
)
1
,
pp. 197-224
Persistent link: https://www.econbiz.de/10013171005
Saved in:
3705
The roaring 2020s : changing priorities of casino customers
Barsky, Jonathan
;
Huynh, Anh
;
Tucker, Jessica
- In:
The journal of gambling business and economics
14
(
2021
)
2
,
pp. 31-47
Persistent link: https://www.econbiz.de/10013173884
Saved in:
3706
Digitalization in container shipping : do perception and satisfaction regarding digital products in a non-technology industry affect overall customer loyalty?
Balci, Gökcay
- In:
Technological forecasting & social change : an …
172
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013174250
Saved in:
3707
How augmented reality (AR) is transforming the restaurant sector : Investigating the impact of "Le Petit Chef" on customers' dining experiences
Batat, Wided
- In:
Technological forecasting & social change : an …
172
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013174432
Saved in:
3708
The effect of organisational learning capability on individual performance through the use of enterprise resource planning and user satisfaction
Hedayati, Alireza
;
Khalilzadeh, Mohammad
;
Bahari, Arman
- In:
Journal of information & knowledge management : JIKM
20
(
2021
)
2
,
pp. 2150026-1-2150026-18
Persistent link: https://www.econbiz.de/10012643388
Saved in:
3709
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
3710
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
3711
Employees as reputation advocates : dimensions of employee job satisfaction explaining employees' recommendation intention
Gross, Hellen P.
;
Ingerfurth, Stefan
;
Willems, Jurgen
- In:
Journal of business research : JBR
134
(
2021
),
pp. 405-413
Persistent link: https://www.econbiz.de/10012643813
Saved in:
3712
Smile or pity? : examine the impact of emoticon valence on customer satisfaction and purchase intention
Ma, Ruijing
;
Wang, Weisha
- In:
Journal of business research : JBR
134
(
2021
),
pp. 443-456
Persistent link: https://www.econbiz.de/10012643825
Saved in:
3713
Leveraging non-respondent data in customer satisfaction modeling
Zihayat, Morteza
;
Ayanso, Anteneh
;
Davoudi, Heidar
; …
- In:
Journal of business research : JBR
135
(
2021
),
pp. 112-126
Persistent link: https://www.econbiz.de/10012643990
Saved in:
3714
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
3715
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
Saved in:
3716
Mediating the impact of power on supplier satisfaction : do buyer status and relational conflict matter?
Vos, F. G. S.
;
Van der Lelij, R.
;
Schiele, Holger
; …
- In:
International journal of production economics
239
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012648789
Saved in:
3717
Role of mobile food-ordering applications in developing restaurants' brand satisfaction and loyalty in the pandemic period
Dirsehan, Taşkın
;
Cankat, Ece
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012648835
Saved in:
3718
Examining the relationship between customer bonding, customer participation, and customer satisfaction
Yi, Ho Taek
;
Yeo, Chankoo
;
Amenuvor, Fortune Edem
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648843
Saved in:
3719
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
3720
Perception value of product-service systems : neural effects of service experience and customer knowledge
Zhao, Meina
;
Wang, Xuqi
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648874
Saved in:
3721
Analysing the drivers of customer happiness at authorized workshops and improving retention
Kumar, Anil
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648882
Saved in:
3722
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
3723
Does educating customers create positive word of mouth?
Sun, Xiaochi
;
Foscht, Thomas
;
Eisingerich, Andreas B
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012648937
Saved in:
3724
Service with improper requests : how fellow customers interpret employee's judgment call
Zhou, Lanlan
;
Gao, Min
;
Kou, Yan
;
Yang, Jianchun
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648942
Saved in:
3725
Actual consumers' response to purchase refurbished smartphones : exploring perceived value from product reviews in online retailing
Nasiri, Mohammad Sadegh
;
Shokouhyar, Sajjad
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648957
Saved in:
3726
"From technology adoption to consumption" : effect of pre-adoption expectations from fitness applications on usage satisfaction, continual usage, and health satisfaction
Yousaf, Anish
;
Mishra, Abhishek
;
Gupta, Anil
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648959
Saved in:
3727
The role of human interaction in complaint handling
Jeanpert, Sophie
;
Jacquemier-Paquin, Laure
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648974
Saved in:
3728
Customers' intention in internet banking adoption : the moderating effect of demographic characteristics
Ur Rashid, Md. Harun
;
Hossain, Md Arafat
;
Ahmad, Afzal
; …
- In:
International journal of innovation and technology …
18
(
2021
)
7
,
pp. 2130036-1-2130036-21
Persistent link: https://www.econbiz.de/10012744657
Saved in:
3729
Digital marketing as a game changer strategy to enhance brand performance
Husain, Uvesh
;
Javed, Sarfaraz
;
Ananda S
- In:
International journal of technology marketing : IJTMkt
15
(
2021
)
2/3
,
pp. 107-125
Persistent link: https://www.econbiz.de/10012693492
Saved in:
3730
Website stickiness : role of customer value, satisfaction, trust and habit
Goyal, Terjani
;
Dutta, Kirti
- In:
International journal of technology marketing : IJTMkt
15
(
2021
)
4
,
pp. 426-447
Persistent link: https://www.econbiz.de/10012693546
Saved in:
3731
Employee social media usage in the workplace : internal marketing's new found friend
Sakka, Georgia
;
Papasolomou, Ioanna
;
Thrassou, Alkis
; …
- In:
Journal for global business advancement : JGBA
14
(
2021
)
4
,
pp. 541-567
Persistent link: https://www.econbiz.de/10012693785
Saved in:
3732
Employee performance and customer loyalty : mediation effect of customer satisfaction
Budur, Taylan
;
Poturak, Mersid
- In:
Middle East journal of management : MEJM
8
(
2021
)
5
,
pp. 453-474
Persistent link: https://www.econbiz.de/10012693947
Saved in:
3733
The power of effective HRM and sustainable competitive advantage
Muhammad, Ghulam
;
Shamsi, Aamir Firoz
- In:
Middle East journal of management : MEJM
8
(
2021
)
6
,
pp. 573-591
Persistent link: https://www.econbiz.de/10012693956
Saved in:
3734
The drivers of customer satisfaction, trust, commitment, and loyalty among Chinese consumers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business and systems research …
15
(
2021
)
6
,
pp. 807-821
Persistent link: https://www.econbiz.de/10012694581
Saved in:
3735
The effect of price verification, product display, assortment satisfaction upon overall satisfaction, online repatronage intention, and customer loyalty
Verma, Pranay
;
Pant, Manoj Kumar
- In:
Journal of food products marketing : innovations in …
27
(
2021
)
6
,
pp. 291-318
Persistent link: https://www.econbiz.de/10012695010
Saved in:
3736
The influence of student-university identification on student's advocacy intentions : the role of student satisfaction and student trust
Abdelmaaboud, Abdelhamid K.
;
Polo Peña, Ana Isabel
; …
- In:
Journal of marketing for higher education
31
(
2021
)
2
,
pp. 197-219
Persistent link: https://www.econbiz.de/10012695058
Saved in:
3737
Moderating effect of perceived trust on service quality : student satisfaction relationship : evidence from Indian higher management education institutions
Sonali Singh
;
Jasial, Sumeet Singh
- In:
Journal of marketing for higher education
31
(
2021
)
2
,
pp. 280-304
Persistent link: https://www.econbiz.de/10012695063
Saved in:
3738
Performance information and learning effects on citizen satisfaction with public services
Noda, Yu
- In:
Public management review
23
(
2021
)
12
,
pp. 1833-1855
Persistent link: https://www.econbiz.de/10012695074
Saved in:
3739
Delight and commitment : revisiting the satisfaction-loyalty link
Petzer, Daniël Johannes
;
Roberts-Lombard, Mornay
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
4
,
pp. 282-318
Persistent link: https://www.econbiz.de/10012695106
Saved in:
3740
An integrated model of social media brand love : mediators of brand attitude and consumer satisfaction
Arghashi, Vahideh
;
Bozbay, Zehra
;
Karami, Azhdar
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
4
,
pp. 319-348
Persistent link: https://www.econbiz.de/10012695107
Saved in:
3741
A multidimensional measure of system quality : an empirical study in context of mobile banking apps in India
Gupta, Minakshi
;
Bhatt, Kedar
- In:
International journal of business information systems : …
38
(
2021
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012695115
Saved in:
3742
Task-technology fit, user satisfaction, and information system acceptance in relief and social services sector
Dahleez, Khalid Abed
;
El-Gherbawi, Khaled Bassam
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 145-167
Persistent link: https://www.econbiz.de/10012695165
Saved in:
3743
Customer relationship management's linking to export performance : the mediating role of relational capital, in Iran
Aminafshar, Zahra
;
Bayat, Ruhollah
;
Hooshangi, Mohsen
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 200-218
Persistent link: https://www.econbiz.de/10012695176
Saved in:
3744
Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb
;
Sudhakar, K. Francis
;
Rahul, T.
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
Saved in:
3745
The antecedents of tourists' continuous usage intention of self-service technology in Taiwan
Wu, Cedric Hsi-Jui
;
Phung, Thanh-Binh
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 281-298
Persistent link: https://www.econbiz.de/10012695206
Saved in:
3746
How to improve patient satisfaction behavioral compliance and hospital image through nurse caring : strategizing for healthcare during COVID-19
AlOmari, Firas
- In:
Health marketing quarterly
38
(
2021
)
2/3
,
pp. 52-69
Persistent link: https://www.econbiz.de/10012695233
Saved in:
3747
Telemedicine acceptance during the COVID-19 pandemic : user satisfaction and strategic healthcare marketing considerations
Sabbir, Md. Mahiuddin
;
Khan Md. Raziuddin Taufique
; …
- In:
Health marketing quarterly
38
(
2021
)
2/3
,
pp. 168-187
Persistent link: https://www.econbiz.de/10012695245
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3748
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
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3749
Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
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3750
Note : the value and cost of the customer's waiting time
Chen, Rachel R.
;
Kumar, Subodha
;
Singhal, Jaya
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
6
,
pp. 1539-1542
Persistent link: https://www.econbiz.de/10012695735
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