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~subject:"Dienstleistungsmanagement"
~subject:"Beziehungsmarketing"
~isPartOf:"International journal of hospitality management"
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Dienstleistungsmanagement
Beziehungsmarketing
Gastronomie
480
Restaurant industry
480
Consumer behaviour
257
Konsumentenverhalten
257
Dienstleistungsqualität
105
Service quality
105
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Jang, Soocheong
6
Hyun, Sunghyup Sean
4
Ha, Jooyeon
3
Han, Heesup
3
Qu, Hailin
3
Bonn, Mark Andrew
2
Cho, Meehee
2
Ham, Sunny
2
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International journal of hospitality management
Journal of hospitality marketing & management
23
International journal of contemporary hospitality management
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of travel and tourism marketing
9
Journal of retailing and consumer services
8
The TQM journal : the international review of organizational improvement
5
Asia Pacific journal of marketing and logistics
4
Cornell hospitality quarterly : CQ
4
Journal of hospitality and tourism insights
4
Marketing intelligence & planning
4
Modernes Verpflegungsmanagement : best practices für Individual-, Gemeinschafts- und Systemgastronomie
4
The journal of services marketing
4
Cogent business & management
3
Journal of business research : JBR
3
Journal of international food & agribusiness marketing
3
Journal of service research : JSR
3
Services marketing quarterly
3
The Cornell hospitality quarterly
3
The service industries journal
3
Tourism management : research, policies, practice
3
Discussion paper / Tinbergen Institute
2
GastroManagement
2
Global business and finance review
2
International journal of economics and business research
2
International journal of quality & reliability management
2
Journal of Islamic marketing
2
Journal of business ethics : JOBE
2
Managing service quality : MSQ ; an international journal
2
Service business
2
The journal of applied business research
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) book series
1
Amfiteatru economic : an economic and business research periodical
1
Asia-Pacific journal of business administration
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Asian Journal of Management Science and Applications
1
BWL Tourismus 8-2011
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ECONIS (ZBW)
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1
Α ranking model based on user generated content and fuzzy logic
Novas, Dimitrios
;
Papakyriakopoulos, Dimitrios
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014439940
Saved in:
2
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
3
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
4
How can foodstagramming improve dining outcomes? : a normative focus perspective
Xiong, Xiling
;
Lian, Qi Lilith
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014325592
Saved in:
5
Customer experience management strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo
;
Vigolo, Vania
;
Yfantidou, Georgia
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014282504
Saved in:
6
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
7
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
8
Augmented reality enhanced experiences in restaurants : scale development and validation
Ali, Faizan
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013185271
Saved in:
9
Bridging the gap : an interview study on frontline employee responses to restaurant technology
Christ-Brendemühl, Sonja
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013185286
Saved in:
10
The effects of consumer brand authenticity, brand image, and age on brand loyalty in time-honored restaurants : findings from SEM and fsQCA
Xu, Jing
;
Prayag, Girish
;
Song, Hanqun
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014227671
Saved in:
11
Mass customization in food services
Hwang, Jaewon
;
Kim, Young
;
Lee, Yong-Ki
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012436022
Saved in:
12
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
13
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
14
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data
Fernandes, Elizabeth
;
Moro, Sérgio
;
Cortez, Paulo
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495005
Saved in:
15
Reconstruction of the relationship between traditional and emerging restaurant brand and customer WOM
Zhang, Shu-Ning
;
Li, Yong-Quan
;
Liu, Chih-Hsing
;
Ruan, …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012495122
Saved in:
16
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
17
The financial impact of online customer reviews in the restaurant industry : a moderating effect of brand equity
Wang, Yiqi
;
Kim, Jewoo
;
Kim, Jaewook
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547715
Saved in:
18
Let's face it : are customers ready for facial recognition technology at quick-service restaurants?
Ciftci, Olena
;
Choi, Eun-Kyong
;
Berezina, Katerina
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547991
Saved in:
19
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
20
Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.
;
Ruiz-Molina, María-Eugenia
; …
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
Saved in:
21
The role of customer behavior in forming perceived value at restaurants : a multidimensional approach
Kim, Eojina
;
Tang, Liang
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241862
Saved in:
22
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
23
Understanding the relationship between food experiential quality and customer dining satisfaction : a perspective on negative bias
Liu, Yezheng
;
Song, Yingxin
;
Sun, Jianshan
;
Sun, Chunhua
; …
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012241928
Saved in:
24
Customer-driven menu analysis (CDMA) : capturing customer voice in menu management
Nemeschansky, Ben
;
von der Heidt, Tania
;
Kim, Peter …
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012389839
Saved in:
25
"How was your meal?" : examining customer experience using Google maps reviews
Boonyanit Mathayomchan
;
Viriya Taecharungroj
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012300201
Saved in:
26
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
27
Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
Saved in:
28
Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers
Hwang, Kumju
;
Lee, Bora
- In:
International journal of hospitality management
83
(
2019
),
pp. 169-179
Persistent link: https://www.econbiz.de/10012122059
Saved in:
29
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
30
Experience, brand prestige, perceived value (functional, hedonic, social, and financial), and loyalty among GROCERANT customers
Kim, Seoyoung
;
Ham, Sunny
;
Moon, Hyeyoung
;
Chua, Bee-Lia
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 169-177
Persistent link: https://www.econbiz.de/10011988497
Saved in:
31
The restaurant social servicescape : establishing a nomological framework
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
74
(
2018
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011924579
Saved in:
32
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
74
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
Saved in:
33
The effects of teppanyaki restaurant stimuli on diners’ emotions and loyalty
Peng, Norman
;
Chen, Annie Huiling
;
Hung, Kuang-Peng
- In:
International journal of hospitality management
60
(
2017
),
pp. 1-12
Persistent link: https://www.econbiz.de/10011640089
Saved in:
34
Contingent effects of close relationships with suppliers upon independent restaurant product development : a social capital perspective
Cho, Meehee
;
Bonn, Mark Andrew
;
Giunipero, Larry
; …
- In:
International journal of hospitality management
67
(
2017
),
pp. 154-162
Persistent link: https://www.econbiz.de/10011785186
Saved in:
35
The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction
Alhelalat, Jebril A.
;
Habiballah, Ma’moun A.
; …
- In:
International journal of hospitality management
66
(
2017
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011810920
Saved in:
36
Drivers and resources of customer co-creation : a scenario-based case in the restaurant industry
Im, Jinyoung
;
Qu, Hailin
- In:
International journal of hospitality management
64
(
2017
),
pp. 31-40
Persistent link: https://www.econbiz.de/10011731665
Saved in:
37
Understanding the dimensions of customer relationships in the hotel and restaurant industries
Hyun, Sunghyup Sean
;
Perdue, Richard R.
- In:
International journal of hospitality management
64
(
2017
),
pp. 73-84
Persistent link: https://www.econbiz.de/10011731687
Saved in:
38
The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction
Song, Myungkeun
;
Noone, Breffni M.
- In:
International journal of hospitality management
65
(
2017
),
pp. 47-46
Persistent link: https://www.econbiz.de/10011738827
Saved in:
39
Restaurants' disclosure of nutritional information as a corporate social responsibility initiative : customers' attitudinal and behavioral responses
Kim, Eojina
;
Ham, Sunny
- In:
International journal of hospitality management
55
(
2016
),
pp. 96-106
Persistent link: https://www.econbiz.de/10011497978
Saved in:
40
The effect of customization and gender on customers' attitude
Wolf, Alana
;
Zhang, Lu
- In:
International journal of hospitality management
56
(
2016
),
pp. 28-32
Persistent link: https://www.econbiz.de/10011520935
Saved in:
41
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
42
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
43
Does a server's attentiveness matter? : understanding intercultural service encounters in restaurants
Lee, Hye Eun
- In:
International journal of hospitality management
50
(
2015
),
pp. 134-144
Persistent link: https://www.econbiz.de/10011388037
Saved in:
44
Enhancing consumer-brand relationships on restaurant Facebook fan pages : maximizing consumer benefits and increasing active participation
Kang, Juhee
;
Tang, Liang
;
Fiore, Ann Marie
- In:
International journal of hospitality management
36
(
2014
),
pp. 145-155
Persistent link: https://www.econbiz.de/10010239303
Saved in:
45
Applying service profit chain model to the Korean restaurant industry
Kim, Gi-jin
- In:
International journal of hospitality management
36
(
2014
),
pp. 1-13
Persistent link: https://www.econbiz.de/10010239422
Saved in:
46
The impact of eco-friendly practices on green image and customer attitudes : an investigation in a café setting
Jeong, EunHa
;
Jang, Soocheong
;
Day, Jonathon
;
Ha, Sejin
- In:
International journal of hospitality management
41
(
2014
),
pp. 10-20
Persistent link: https://www.econbiz.de/10010403148
Saved in:
47
Variety seeking in restaurant choice and its drivers
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
32
(
2013
),
pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
Saved in:
48
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup
;
Jeong, Chul
- In:
International journal of hospitality management
32
(
2013
),
pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
Saved in:
49
Does perceived restaurant food healthiness matter? : its influence on value, satisfaction and revisit intentions in restaurant operations in South Korea
Kim, Hyun Jeong
;
Park, Jeongdoo
;
Kim, Myung-Ja
;
Ryu, Kisang
- In:
International journal of hospitality management
33
(
2013
),
pp. 397-405
Persistent link: https://www.econbiz.de/10009746339
Saved in:
50
The impact of nostalgia triggers on emotional responses and revisit intentions in luxury restaurants : the moderating role of hiatus
Hwang, Jinsoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
33
(
2013
),
pp. 250-262
Persistent link: https://www.econbiz.de/10009746369
Saved in:
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