//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Konsumentenverhalten"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Services marketing quarterly"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Verbraucherzufriedenheit"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
Customer satisfaction
158
Kundenzufriedenheit
158
Dienstleistungsqualität
98
Service quality
98
Consumer behaviour
90
Beziehungsmarketing
65
Relationship marketing
65
Beschwerdemanagement
18
Complaint management
18
Customer service
17
Kundenservice
17
Emotion
15
satisfaction
15
Brand management
14
Markenführung
14
customer satisfaction
14
Dienstleistungssektor
13
Service industry
13
USA
13
United States
13
service quality
13
Arbeitszufriedenheit
12
Confidence
12
Job satisfaction
12
Vertrauen
12
Brand image
10
Markenimage
10
Viral marketing
10
Virales Marketing
10
Dienstleistung
8
Dienstleistungsmarketing
8
Services
8
Services marketing
8
Structural equation model
8
Strukturgleichungsmodell
8
loyalty
8
Higher education institution
7
Hochschule
7
Satisfaction
7
more ...
less ...
Online availability
All
Undetermined
45
Free
1
Type of publication
All
Article
90
Type of publication (narrower categories)
All
Article in journal
90
Aufsatz in Zeitschrift
90
Language
All
English
90
Author
All
Choi, Beom Joon
3
Balaji, M. S.
2
Dagger, Tracey S.
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Herstein, Ram
2
Leisen Pollack, Birgit
2
Mitchell, Vincent-Wayne
2
Quach, Sara
2
Shin, Hyunju
2
Thaichon, Park
2
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ali, Alisha
1
Amaad, Hafiz
1
Antonetti, Paolo
1
Babakus, Emin
1
Bagozzi, Richard P.
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Bates, Kenneth
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Benkenstein, Martin
1
Berezan, Orie
1
Bergera, Ron
1
Black, Gregory S.
1
Boveda-Lambie, Adriana
1
Bruce, Michael L.
1
Bui, M̃y
1
Butaney, Gul T.
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Hua
1
Chatzipanagiotou, Kalliopi C.
1
Chilsen, Joel
1
Choi, Beom-jin
1
Chu, Anna
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
Services marketing quarterly
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
142
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
73
Tourism management : research, policies, practice
54
The service industries journal
49
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Journal of strategic marketing
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
Tourism management perspectives : TMP
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
more ...
less ...
Source
All
ECONIS (ZBW)
90
Showing
1
-
50
of
90
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
3
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
4
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
5
Self-service technology : examining the influence of emotions
Mukerjee, Kaushik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
Saved in:
6
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
7
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
8
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
9
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
10
Service provider hesitation in credence services : the importance of customer expectations?
Fuller, Rachel
;
Pervan, Simon
;
Kunstler, Breanne
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 504-519
Persistent link: https://www.econbiz.de/10013416993
Saved in:
11
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
12
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
13
Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Saved in:
14
When culturally adaptive service behaviors affect customer satisfaction in shared ethnicity service encounters
Aguirre-Rodriguez, Alexandra
;
Boveda-Lambie, Adriana
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 277-293
Persistent link: https://www.econbiz.de/10013352802
Saved in:
15
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
16
Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry
Hapsari, Raditha
;
Hussein, Ananda Sabil
;
Handrito, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 49-67
Persistent link: https://www.econbiz.de/10012179201
Saved in:
17
Evaluating consumer perceptions of government services quality
Nasif, Nese
;
Sheng, Xiaojing
;
Chilsen, Joel
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 145-162
Persistent link: https://www.econbiz.de/10012256935
Saved in:
18
Emotional brand attachment and attitude toward brand extension
Vahdat, Arash
;
Hafezniya, Hanieh
;
Jabarzadeh, Younis
; …
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 236-255
Persistent link: https://www.econbiz.de/10012256943
Saved in:
19
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
20
Mechanism connecting environmental friendliness to service loyalty : the role of positive customer emotions and satisfaction
Pollack, Birgit Leisen
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10012179169
Saved in:
21
Psychological contract breach and customer satisfaction : a study of online shopping
Chang, Hua
;
Zhang, Lingling
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 172-188
Persistent link: https://www.econbiz.de/10012179170
Saved in:
22
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
23
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
24
Scoring more after service failures : why do customers overclaim?
Khantimirov, Denis
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 124-139
Persistent link: https://www.econbiz.de/10011859504
Saved in:
25
The role of private label brands in enhancing service satisfaction in the hotel industry : comparing luxury and boutique hotels
Herstein, Ram
;
Gilboa, Shaked
;
Gamliel, Eyal
;
Bergera, Ron
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 140-155
Persistent link: https://www.econbiz.de/10011859506
Saved in:
26
Gender differences in online customer satisfaction : the asymmetric and nonlinear effect
Kincl, Tomáš
;
Štrach, Pavel
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 157-174
Persistent link: https://www.econbiz.de/10011940178
Saved in:
27
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
28
The divergent "loyalty" behaviors of a captive consumer
Leisen Pollack, Birgit
- In:
Services marketing quarterly
38
(
2017
)
2
,
pp. 74-87
Persistent link: https://www.econbiz.de/10011756670
Saved in:
29
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
30
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
31
Style before substance? : building loyalty through marketing communication congruity
Berezan, Orie
;
Krishen, Anjala Selena
;
Tanford, Sarah
; …
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1332-1352
Persistent link: https://www.econbiz.de/10011725683
Saved in:
32
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
33
Beyond exit and voice : developing an integrated taxonomy of consumer complaining behaviour
Istanbulluoglu, Doga
;
Leek, Sheena
;
Szmigin, Isabelle
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 1109-1128
Persistent link: https://www.econbiz.de/10011708896
Saved in:
34
Whose fault is it? : an empirical study on the impact of responsibility attribution for customer misbehavior
Rummelhagen, Katja
;
Benkenstein, Martin
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1856-1875
Persistent link: https://www.econbiz.de/10011773776
Saved in:
35
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
36
Perceived service quality and loyalty of fitness centers' customers : segmenting members through their exercise motives
Tsitskari, E.
;
Tzetzis, G.
;
Konsoulas, D.
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 253-268
Persistent link: https://www.econbiz.de/10011798695
Saved in:
37
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
38
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
39
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
40
How does brand innovativeness affect brand loyalty?
Pappu, Ravi
;
Quester, Pascale G.
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 2-28
Persistent link: https://www.econbiz.de/10011453142
Saved in:
41
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
42
The impact of environmental uncertainty on increasing customer satisfaction through corporate social responsibility
Wenbin, Sun
;
Price, Joseph M.
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1209-1238
Persistent link: https://www.econbiz.de/10011608901
Saved in:
43
The bittersweet experience of being envied in a consumption context
Romani, Simona
;
Grappi, Silvia
;
Bagozzi, Richard P.
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1239-1262
Persistent link: https://www.econbiz.de/10011608996
Saved in:
44
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
45
The impact of services brand personality on consumer-brand relationship quality
Ghantous, Nabil
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
Saved in:
46
Local revenue response to service quality : spatial effects in seasonal ticket revenue data
Müller, Sven
;
Haase, Knut
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1391-1416
Persistent link: https://www.econbiz.de/10011409358
Saved in:
47
The impact of motivation on customer satisfaction formation : a self-determination perspective
White, Christopher J.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1923-1940
Persistent link: https://www.econbiz.de/10011449361
Saved in:
48
The role of satisfaction in alumni perceptions and supportive behaviors
Stephenson, Amber L.
;
Yerger, David B.
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 299-316
Persistent link: https://www.econbiz.de/10011398026
Saved in:
49
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
50
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->