Hong, Chanmi; Choi, Eun-Kyong (Cindy); Joung, Hyun-Woo; … - In: Journal of Hospitality and Tourism Technology 14 (2023) 5, pp. 908-924
Purpose Food delivery robot service (FDRS) is a novel service using autonomous delivery robots that alters human delivery in mobile food ordering. Despite FDRS companies’ skyrocketing service expansions throughout the USA, there has been limited understanding of customer perceived value,...