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Dienstleistungsqualität
136
Service quality
136
Airline
74
Fluggesellschaft
74
Customer satisfaction
65
Kundenzufriedenheit
65
Air passenger transport
37
Passagierluftverkehr
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Zhang, Yahua
4
Chang, Yu-chun
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Chen, Ching-fu
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Gomes, Carlos Francisco
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Jiang, Hongwei
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Liou, James J. H.
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Liu, Chih-Hsing
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Park, Jin-Woo
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2
Bezerra, George C. L.
2
Constantino, Francesco
2
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2
Eboli, Laura
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
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Román García, Concepción
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Truong Dothang
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Tsai, Chieh-yuan
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Tzeng, Gwo-hshiung
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Journal of air transport management
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
136
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1
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
2
Airline brand awareness and perceived quality effect on the attitudes towards frequent-flyer programs and airline brand choice : moderating effect of frequent-flyer programs
Koech, Alex Kipkorir
;
Buyle, Sven
;
Macário, Rosário
- In:
Journal of air transport management
107
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014322921
Saved in:
3
Analyzing service quality of domestic airlines in an emerging country- Bangladesh by structural equation models
Rahman, Farzana
;
Rahman, Md. Mahmudur
- In:
Journal of air transport management
107
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014322940
Saved in:
4
Financial conditions and incumbent quality responses to entry : evidence from airlines' on-time performance
Ren, Junqiushi
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322941
Saved in:
5
The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Pereira, Francisco
;
Costa, Joana Martinho
;
Ramos, Ricardo F.
- In:
Journal of air transport management
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
Saved in:
6
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
7
A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions
Kavus, Bahar Yalcin
;
Tas, Pelin Gulum
;
Ayyildiz, Ertugrul
; …
- In:
Journal of air transport management
99
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013173871
Saved in:
8
The service quality of travel service centers in international airports in Taiwan
Sun, Kuo-Shun
;
Huang, Hsiao-Han
- In:
Journal of air transport management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013427115
Saved in:
9
How has airport service quality changed in the context of COVID-19 : A data-driven crowdsourcing approach based on sentiment analysis
Li, Lingyao
;
Mao, Yujie
;
Wang, Yu
;
Ma, Zihui
- In:
Journal of air transport management
105
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013427116
Saved in:
10
Criteria of quality assessment of regional airport services : a very last picture before the COVID-19 pandemic
Gajewicz, Łukasz
;
Walaszczyk, Ewa
;
Nadolny, Michał
; …
- In:
Journal of air transport management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364306
Saved in:
11
A bibliometric analysis of airport service quality
Bakır, Mahmut
;
Özdemir, Emircan
;
Akan, Şahap
; …
- In:
Journal of air transport management
104
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013383511
Saved in:
12
Detecting passengers' heterogeneity on airlines’ services using SP data
Bellizzi, Maria Grazia
;
Dell'Olio, Luigi
;
Eboli, Laura
; …
- In:
Journal of air transport management
96
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013041115
Saved in:
13
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
14
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
15
Applying deep learning models to twitter data to detect airport service quality
Barakat, H.
;
Yeniterzi, R.
;
Martín-Domingo, L.
- In:
Journal of air transport management
91
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012495517
Saved in:
16
Does the nature of airport terminal service activities matter? : processing and non-processing service quality, passenger affective image and satisfaction
Antwi, Collins Opoku
;
Fan, Chong-jun
;
Ihnatushchenko, …
- In:
Journal of air transport management
89
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012383788
Saved in:
17
Airport user experience unpacked : conceptualizing its potential in the face of COVID-19
Tuchen, Stefan
;
Arora, Mohit
;
Blessing, Lucienne T. M.
- In:
Journal of air transport management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012384501
Saved in:
18
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
19
Key drivers of passengers' overall satisfaction at klia2 terminal
Nor Azlina Mohd Isa
;
Hazelin Ghaus
;
Norlida Abdul Hamid
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012291826
Saved in:
20
Service quality in a mid-sized air terminal : a SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity
Allen, Jaime
;
Bellizzi, Maria Grazia
;
Eboli, Laura
; …
- In:
Journal of air transport management
84
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012253104
Saved in:
21
An examination of the effects of ride-hailing services on airport parking demand
Wadud, Zia
- In:
Journal of air transport management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012253111
Saved in:
22
The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator
Shah, Faisal Tehseen
;
Syed, Zaineb
;
Imam, Abeer
;
Raza, Aiman
- In:
Journal of air transport management
85
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012253168
Saved in:
23
Effect of airline choice and temporality on flight delays
Arora, Swapan Deep
;
Mathur, Sameer
- In:
Journal of air transport management
86
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012253176
Saved in:
24
A new digital service quality model and its strategic analysis in aviation industry using interval-valued intuitionistic fuzzy AHP
Büyüközkan, Gülçin
;
Havle, Celal Alpay
; …
- In:
Journal of air transport management
86
(
2020
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012253188
Saved in:
25
Low cost carriers in Southeast Asia : how does ticket price change the way passengers make their airline selection?
Truong Dothang
;
Pan, Jing Yu
;
Thapanat Buaphiban
- In:
Journal of air transport management
86
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012253198
Saved in:
26
Evaluation of passenger satisfaction with service quality : a consecutive method applied to the airline industry
Tahanisaz, Sahar
;
Shokuhyar, Sajjad
- In:
Journal of air transport management
83
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170253
Saved in:
27
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
28
Lowest price guarantees on airline websites : perceived believability, perceived value, and purchase intentions
Jeng, Shih-Ping
;
Lo, Min-Fang
- In:
Journal of air transport management
75
(
2019
),
pp. 85-91
Persistent link: https://www.econbiz.de/10012112368
Saved in:
29
How airline service quality determines the quantity of repurchase intention : mediate and moderate effects of brand quality and perceived value
Chen, Lu
;
Li, Yong-Quan
;
Liu, Chih-Hsing
- In:
Journal of air transport management
75
(
2019
),
pp. 185-197
Persistent link: https://www.econbiz.de/10012112383
Saved in:
30
Using job design to motivate employees to improve high-quality service in the airline industry
Ho, Chien-Wei
;
Wu, Chi-Chuan
- In:
Journal of air transport management
77
(
2019
),
pp. 17-23
Persistent link: https://www.econbiz.de/10012112615
Saved in:
31
Airline service quality and economic factors : an ARDL approach on US airlines
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
- In:
Journal of air transport management
77
(
2019
),
pp. 24-31
Persistent link: https://www.econbiz.de/10012112616
Saved in:
32
Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)
Martin-Domingo, Luis
;
Martín, Juan Carlos
;
Mandsberg, Glen
- In:
Journal of air transport management
78
(
2019
),
pp. 106-115
Persistent link: https://www.econbiz.de/10012112677
Saved in:
33
Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Woo, Mina
- In:
Journal of air transport management
76
(
2019
),
pp. 40-47
Persistent link: https://www.econbiz.de/10012119109
Saved in:
34
FIPIA with information entropy : a new hybrid method to assess airline service quality
Atalay, Kumru Didem
;
Atalay, Buket
;
Isin, Feride Bahar
- In:
Journal of air transport management
76
(
2019
),
pp. 67-77
Persistent link: https://www.econbiz.de/10012119113
Saved in:
35
Assessment of airport service quality : a complementary approach to measure perceived service quality based on Google reviews
Lee, Kiljae
;
Yu, Chunyan
- In:
Journal of air transport management
71
(
2018
),
pp. 28-44
Persistent link: https://www.econbiz.de/10011901797
Saved in:
36
Assessing the self-service technology usage of Y-Generation in airline services
Gures, Nuriye
;
Inan, Hilal
;
Arslan, Seda
- In:
Journal of air transport management
71
(
2018
),
pp. 215-219
Persistent link: https://www.econbiz.de/10011902741
Saved in:
37
Evaluating service quality of airline industry using hybrid best worst method and VIKOR
Gupta, Himanshu
- In:
Journal of air transport management
68
(
2018
),
pp. 35-47
Persistent link: https://www.econbiz.de/10011845849
Saved in:
38
Evaluating airline service quality using a combined fuzzy decision-making approach
Perçin, Selçuk
- In:
Journal of air transport management
68
(
2018
),
pp. 48-60
Persistent link: https://www.econbiz.de/10011845850
Saved in:
39
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
40
Monitoring quality of service at Australian airports : a critical analysis
Trischler, Jakob
;
Lohmann, Guilherme
- In:
Journal of air transport management
67
(
2018
),
pp. 63-71
Persistent link: https://www.econbiz.de/10011807140
Saved in:
41
Examining the moderating effects of service climate on psychological capital, work engagement, and service behavior among flight attendants
Cheng, Tien-Ming
;
Hong, Ci-Yao
;
Yang, Bo-Cheng
- In:
Journal of air transport management
67
(
2018
),
pp. 94-102
Persistent link: https://www.econbiz.de/10011807152
Saved in:
42
Impact of service quality on customer satisfaction in Malaysia airlines : a PLS-SEM approach
Farooq, Muhammad Shoaib
;
Maimoona Salam
;
Fayolle, Alain
; …
- In:
Journal of air transport management
67
(
2018
),
pp. 169-180
Persistent link: https://www.econbiz.de/10011807265
Saved in:
43
The effects of the servicescape of airport transfer amenities on the behavioral intentions of transfer passengers : a case study on Incheon International Airport
Park, Kyuseon
;
Park, Jin-Woo
- In:
Journal of air transport management
72
(
2018
),
pp. 68-76
Persistent link: https://www.econbiz.de/10011910587
Saved in:
44
Determining important attributes for assessing the attractiveness of airlines
Medina-Muñoz, Diego Ramón
;
Medina-Muñoz, Rita Dolores
; …
- In:
Journal of air transport management
70
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011883653
Saved in:
45
Passengers' intentions to use low-cost carriers : an extended theory of planned behavior model
Pan, Jing Yu
;
Truong Dothang
- In:
Journal of air transport management
69
(
2018
),
pp. 38-48
Persistent link: https://www.econbiz.de/10011865561
Saved in:
46
An empirical investigation of antecedent and consequences of internal brand equity : evidence from the airline industry
Vatankhah, Sanaz
;
Darvishi, Maryam
- In:
Journal of air transport management
69
(
2018
),
pp. 49-58
Persistent link: https://www.econbiz.de/10011865562
Saved in:
47
Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey
Deveci, Muhammet
;
Özcan, Ender
;
John, Robert
;
Öner, …
- In:
Journal of air transport management
69
(
2018
),
pp. 83-98
Persistent link: https://www.econbiz.de/10011865565
Saved in:
48
Regional aviation and the PSO system : Level of Service and social efficiency
Bråthena, Svein
;
Eriksen, Knut Sandberg
- In:
Journal of air transport management
69
(
2018
),
pp. 248-256
Persistent link: https://www.econbiz.de/10011865617
Saved in:
49
Outcomes of job crafting among flight attendants
Karatepe, Osman M.
;
Eslamlou, Aram
- In:
Journal of air transport management
62
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011721944
Saved in:
50
A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality
Li, Wenhua
;
Yu, Suihuai
;
Pei, Huining
;
Zhao, Chuan
; …
- In:
Journal of air transport management
60
(
2017
),
pp. 49-64
Persistent link: https://www.econbiz.de/10011695500
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