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~subject:"Customer satisfaction"
~subject:"Retail trade"
~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
Retail trade
Einzelhandel
666
Consumer behaviour
466
Konsumentenverhalten
466
Beziehungsmarketing
176
Relationship marketing
176
Online retailing
125
Online-Handel
125
Kundenzufriedenheit
83
Brand management
72
Markenführung
72
Distribution channel
71
Vertriebsweg
71
Dienstleistungsqualität
70
Service quality
70
E-commerce
69
Electronic Commerce
69
Retailing
59
Retail
54
Brand image
45
Markenimage
45
Brand
43
Markenartikel
43
Food retailing
40
Ladengestaltung
40
Lebensmitteleinzelhandel
40
Store design
40
Handelsmarke
38
Lieferkette
38
Store brand
38
Supply chain
38
Preismanagement
31
Pricing strategy
31
Internet marketing
26
Online-Marketing
26
Emotion
25
Theorie
25
Theory
25
USA
25
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Undetermined
498
Free
6
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Article
657
Book / Working Paper
9
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Article in journal
666
Aufsatz in Zeitschrift
666
Collection of articles of several authors
9
Sammelwerk
9
Conference paper
5
Konferenzbeitrag
5
Conference proceedings
3
Konferenzschrift
3
Aufsatzsammlung
1
Case study
1
Fallstudie
1
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Language
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English
666
Author
All
Pantano, Eleonora
17
Sarkar, Biswajit
10
Gázquez-Abad, Juan Carlos
7
Lombart, Cindy
7
Mortimer, Gary
7
Sands, Sean
7
Klaus, Philipp
6
Louis, Didier
6
Cliquet, Gérard
5
Das, Gopal
5
Grimmer, Louise
5
Martínez-López, Francisco J.
5
Yan, Ruiliang
5
Brengman, Malaika
4
Dennis, Charles
4
Dey, Bikash Koli
4
Elms, Jonathan
4
Fazal-e-Hasan, Syed
4
Grimmer, Martin
4
Ieva, Marco
4
Jebarajakirthy, Charles
4
Pei, Zhi
4
Rosengren, Sara
4
Scarpi, Daniele
4
Thaichon, Park
4
Willems, Kim
4
Zielke, Stephan
4
Ainsworth, Jeremy
3
Baier, Daniel
3
Becerra, Enrique P.
3
Burt, Steven
3
Cheah, Jun-Hwa
3
Chebat, Jean-Charles
3
Dwivedi, Yogesh Kumar
3
Ferraro, Carla
3
Frasquet Deltoro, Marta
3
Fuentes, Christian
3
Heydari, Jafar
3
Kuppelwieser, Volker
3
Ladhari, Riadh
3
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Institution
All
International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
Nordic Retail and Wholesale Conference <4., 2014, Stockholm>
1
Published in...
All
Journal of retailing and consumer services
Journal of retailing
254
International journal of retail & distribution management
226
The international review of retail, distribution and consumer research
215
Journal of business research : JBR
180
International journal of production economics
179
European journal of operational research : EJOR
174
International journal of retail and distribution management
98
Management science : journal of the Institute for Operations Research and the Management Sciences
91
NBER working paper series
71
Manufacturing & service operations management : M & SOM
70
Production and operations management : an international journal of the Production and Operations Management Society
64
NBER Working Paper
58
SpringerLink / Bücher
58
International journal of production research
57
Working paper / National Bureau of Economic Research, Inc.
57
Transportation research / E : an international journal
56
Omega : the international journal of management science
55
European retail research
51
Handelsforschung
47
Ifo-Schnelldienst
46
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
45
International journal of electronic marketing and retailing : IJEMR
44
European journal of marketing : EJM
43
The service industries journal
41
International journal of industrial organization
37
Journal of the Academy of Marketing Science
37
Psychology & marketing
37
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
35
Retailing in the 21st century : current and future trends
35
The journal of services marketing
33
Journal of marketing
32
Journal of marketing channels : ... distribution systems, strategy, and management
30
Inventi impact: retailing & consumer services
29
Asia Pacific journal of marketing and logistics
28
Business history
28
Discussion paper / Centre for Economic Policy Research
28
Europäische Hochschulschriften / 5
27
Marketing intelligence & planning
27
Production and operations management : the flagship research journal of the Production and Operations Management Society
27
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Source
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ECONIS (ZBW)
666
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1
Pharmacies providing health services : attitudes toward eHealth in Italy
Cobelli, Nicola
;
Cassia, Fabio
;
Zardini, Alessandro
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460795
Saved in:
2
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
3
Measuring employee-consumer integrated retailer brand equity
Rudkowski, Janice
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014460871
Saved in:
4
Applying the triple coherence line to in-store marketing plans to increase private label market share
Garrido-Morgado, Álvaro
;
González-Benito, Óscar
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462202
Saved in:
5
What drives consumers to use local online retail platforms? : the influence of non-place-specific and place-specific motives
Hagen, Daphne
;
Spierings, Bas
;
Weltevreden, Jesse
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462227
Saved in:
6
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
7
The impact of sales effort on a dual-channel dynamical system under a price-sensitive stochastic demand
Datta, Alotosh
;
Sarkar, Biswajit
;
Dey, Bikash Koli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014460798
Saved in:
8
Diet or lifestyle : Consumer purchase behavior of vegan retailing. A qualitative assessment
Habib, Muhammad Danish
;
Alghamdi, Aseel
;
Sharma, Veenu
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460817
Saved in:
9
Analyzing consumer expectations and experiences of Augmented Reality (AR) apps in the fashion retail sector
Aslam, Usman
;
Davis, Leon
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014460819
Saved in:
10
SIoT robots and consumer experiences in retail : unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm
De Kervenoael, Ronan
;
Schwob, Alexandre
;
Hasan, Md. Rajibul
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460835
Saved in:
11
Examining bargaining power in the distribution channel under possible price pass-through behaviors of retailers
Matsumoto, Tomoki
;
Kamai, Tomohito
;
Kanazawa, Yuichiro
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460849
Saved in:
12
What should be the best retail strategy to deal with an unequal shipment from an unreliable manufacturer?
Hota, Soumya Kanti
;
Sarkar, Biswajit
;
Ghosh, Santanu Kumar
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-21
Persistent link: https://www.econbiz.de/10014460851
Saved in:
13
Dynamic assortment planning and capacity allocation with logit substitution
Arhami, Omid
;
Aslani, Shirin
;
Talebian, Masoud
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460854
Saved in:
14
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
15
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
16
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
17
Retail store location screening : a machine learning-based approach
Lu, Jialiang
;
Zheng, Xu
;
Nervino, Esterina
;
Li, Yanzhi
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014462178
Saved in:
18
The strategic value of buy online and pick up from store service to the dual channel coordination
Pei, Zhi
;
Ghose, Sanjoy
;
Yan, Ruiliang
;
Zhou, Steve Bin
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014462194
Saved in:
19
Risk management for barter exchange policy under retail industry
Mishra, Mowmita
;
Ghosh, Santanu Kumar
;
Sarkar, Biswajit
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-21
Persistent link: https://www.econbiz.de/10014462239
Saved in:
20
When it rains, it pours? : the impact of weather on customer returns in the brick-and-mortar retail store
Hu, Jianhao
;
Zhang, Xuan
;
Chen, Hanyu (Yuki)
;
Li, Wanyue
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014462253
Saved in:
21
Feeling close from Afar : public reactions to racial profiling in retail and brand crisis management
Youn, Song-Yi
;
Ki, Chung-Wha
;
Ha, Sejin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014462287
Saved in:
22
Connecting BOP consumers and retailers : what drives small-time retailing through social media?
Kumar, Jitender
;
Katiyar, Gagan
;
Mehrotra, Ankit
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462294
Saved in:
23
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
24
How observation of other shoppers increases the in-store use of mobile technology
Darvasi, Gábor
;
Spann, Martin
;
Zubcsek, Peter Pal
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462365
Saved in:
25
Thermal comfort and retail sales : a big data analysis of extreme temperature's impact on brick-and-mortar stores
Yoo, Jonghyun
;
Eom, Jiyong
;
Zhou, Yuyu
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014462369
Saved in:
26
Exploring the stimulating role of augmented reality features in e-commerce : a three-staged hybrid approach
Xu, Xiao-Yu
;
Jia, Qing-Dan
;
Tayyab, Syed Muhammad Usman
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014462370
Saved in:
27
What retail apocalypse? : a Delphi forecast of commercial space demand in the Toronto region
Daniel, Christopher
;
Hernandez, Tony
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462377
Saved in:
28
Is the system reliability profitable for retailing and consumer service of a dynamical system under cross-price elasticity of demand?
Sarkar, Biswajit
;
Seok, Hyesung
;
Jana, Tapas Kumar
; …
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014371696
Saved in:
29
Pricing coordination of a dual-channel supply chain considering offline in-sale service
Gu, Shu-Qin
;
Liu, Yong
;
Zhao, Gang
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371808
Saved in:
30
Whether to offer return-freight insurance or open a physical showroom : a strategic analysis of an online retailer's decisions
Liu, Jiqiong
;
Yuan, Rui
;
Feng, Shuai
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014372570
Saved in:
31
Relative power of online buyers in regard to a store : how it encourages them to disclose their personal data?
Urbonavicius, Sigitas
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014372629
Saved in:
32
The impact of adopting customization policy and sustainability for improving consumer service in a dual-channel retailing
Chauhan, Ruchi
;
Majumder, Arunava
;
Kumar, Varun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-25
Persistent link: https://www.econbiz.de/10014372646
Saved in:
33
The effect of exclusive distribution on the sales of ready-made meals in online retail
Kim, Nayeong
;
Lee, Dongmin
;
Cho, Seonghwan
;
Moon, Junghoon
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014373273
Saved in:
34
Sales employees' polychronicity and sales-service ambidexterity : mediation of work engagement and moderation of store manager support
Gaan, Niharika
;
Shin, Yuhyung
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014373275
Saved in:
35
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
36
Over-the-top (OTT) retailing in the post pandemic world : unveiling consumer drivers and barriers using a qualitative study
Agarwal, Reeti
;
Mehrotra, Ankit
;
Sharma, Veenu
;
Papa, …
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014373360
Saved in:
37
Revenge buying : the role of negative emotions caused by lockdowns
Liu, Yanfeng
;
Li, Xue
;
Yuen, Kum Fai
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014373363
Saved in:
38
Qualitative analysis of customer behavior in the retail industry during the COVID-19 pandemic : a word-cloud and sentiment analysis approach
Stanca, Liana
;
Dabija, Dan Cristian
;
Campian, Veronica D.
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014373382
Saved in:
39
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
Saved in:
40
Understanding the usability of retail fashion brand chatbots : evidence from customer expectations and experiences
Aslam, Usman
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364467
Saved in:
41
A sustainable retailer's journey to sustainable practices : prioritizing the customer and the planet
Ghaffar, Abdul
;
Islam, Tahir
;
Khan, Huda
;
Kincl, Tomas
; …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364468
Saved in:
42
Channel coordination under retailer's (sub)conscious preferences of loss aversion and fairness
Li, Yadong
;
Guan, Zhenzhong
;
Ren, Jianbiao
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364486
Saved in:
43
Perceived corporate social responsibility and job satisfaction in grocery retail : a comparison between low- and high-productivity stores
Castaldo, Sandro
;
Ciacci, Andrea
;
Penco, Lara
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014364641
Saved in:
44
Toward a new business model of retail industry : the role of brand experience and brand authenticity
Park, Jungkun
;
Hong, EunPyo
;
Park, Yun-na
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014364645
Saved in:
45
The role of organizational justice and social interaction in mitigating the negative effects of high-performance member retailers on strategic integration
Park, Jin Yong
;
Kim, Changju
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014252004
Saved in:
46
Requirement analysis and service optimization of multiple category fresh products in online retailing using importance-Kano analysis
Zhang, Dianfeng
;
Shen, Zifan
;
Li, Yanlai
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014252726
Saved in:
47
Retailers, don't ignore me on social media! : the importance of consumer-brand interactions in raising purchase intention - privacy the Achilles heel
Gutierrez, Anabel
;
Khanyapuss Punjaisri
;
Desai, Bhavini
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253466
Saved in:
48
The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions : the role of offline store
Xie, Chaohong
;
Chiang, Chung-Yean
;
Xu, Xianhao
;
Gong, Yeming
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014253494
Saved in:
49
Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
Saved in:
50
Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
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